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Liberty Dodge Chrysler Jeep RAM

(359 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–5:30pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00pm–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (740) 739-4001 (740) 739-4001
Used (866) 535-1039 (866) 535-1039
Service (866) 590-3135 (866) 590-3135

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Liberty Dodge Chrysler Jeep RAM from DealerRater.

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Our experience at Liberty Jeep Chrysler Dodge Ram

Our experience at Liberty Jeep Chrysler Dodge Ram couldn’t have been better. Everyone was so helpful and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you so much for the excellent review and kind words about our team! It means a lot to us!!

It was great working with Liberty RAM again.

It was great working with Liberty RAM again. This was my second truck purchased from them and the experience was even better than before. My sales contact, Walter, was helpful and professional. Great to work with! Walter and I worked out the details over the phone and text. Painless for me. I highly recommend Walter and Liberty RAM!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Lewis Family! Thank you so much for coming back to us for your second truck, it means everything to us! I am so glad Walter took care of you and your needs and that you had an even better experience than last time! We look forward to working with you again for any of your future needs! Thanks again!!!

The salesman ( Steve) was great and kept working to get

The salesman ( Steve) was great and kept working to get me a good deal. I appreciated his patience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jeffrey, thank you so much for taking the time to leave us a 5-star review and recommendation. It means a lot to us that you chose us as your selling dealership, and I am delighted to hear that Steve took great care of you and your needs! Thanks again for your business.

Small enough to get personalized service and friendly

Small enough to get personalized service and friendly staff. Clean and comfortable waiting area. The service was completed in a timely and efficient fashion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you so much for taking the time to leave us a recommendation and 4-star review! We appreciate your business and we thank you for choosing us for service! I am pleased to hear that our dealership and services were up to par!!

Everyone was nice and respectful to my husband and I

Everyone was nice and respectful to my husband and I while we were at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review, and recommendation! We appreciate it and I am happy to hear we were able to take care of you guys. Thanks again!

No one followed up with me on my car.

No one followed up with me on my car. I paid to have my car service and was talked in to having mult-inspection completed. No follow up that everything was good or how the brakes were and etc. It would be nice to have someone contact with me/you know the customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am so sorry you did not have a 5-star experience with us, and I apologize immensely for our team not reviewing the work as they should have. I reached out to you by e-mail, and I hope you find it in you to give us another chance. Thanks again for your honest feedback!

Very good.

Very good. Salesman new what he was doing everything went smooth no problems good job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Doug for the 5-star rating and recommendation! We really appreciate your business and time, thanks again!

I finally decided to begin my in person search for a new

I finally decided to begin my in person search for a new jeep grand Cherokee. Yes , another brand new jeep grand Cherokee for me this will be #2 !! I was dying to test drive one of the amazing new body styles , well after walking the lot and finally finding the one I was interested in from their website. The next phrase I heard from my salesman was a bummer , I’m really sorry this one has just SOLD ! Just my luck !!!! That’s when Chet and I began talking about what I was looking for in a new jeep, only to find out they had a different jeep grand Cherokee with more features then the one that had just sold and in a different color on their lot , I said let’s check it out and see…we’ll after seeing it I knew I had found the one I didn’t even know I truly wanted , but just had to have after seeing it ! So to the girl who bought the one I went to look at Thank you ! I love my new jeep grand Cherokee and I couldn’t be happier with my decision as well as my Salesman Chet he was ready to search for miles and or build and order me the jeep of my dreams and it turned out it was sitting there waiting for me to show up and purchase her !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Ashley, thank you so much for the 5-star review, and for recommending us! I love your story and I am so glad that we ended up having the exact Jeep for you!! Everything happens for a reason, right!? Anyway, we really appreciate your kind words and I thank you again for the review. We look forward to working with you again in the future!

Was traveling to visit family in the area and had engine

Was traveling to visit family in the area and had engine trouble. Needed my Jeep looked at quickly to get back home the next day! Talked to Steve in service department and said they would do their best to squeeze me in. Took car in and they had me all fixed up by 2:00 that day! Couldn’t thank Steve and the entire service department enough for the fast, efficient service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there! Thank you so much for taking the time to leave us a 5-star rating and a positive review about our service team. We do strive to get every single customer taken care of, especially in a time of need, so I am very pleased to hear we were able to do that for you! Thanks again.

Everyone was very helpful and polite.

Everyone was very helpful and polite. The sales person Anthony was super nice. The finance department went above and beyond to help us with our business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving us a 5-star review and recommending our sales department! We appreciate your business and hope to work with you for any future needs!