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Long Cadillac

(450 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 3 awards
2025 state dealer award
2026 consumer dealer award 2025 consumer dealer award
New (508) 683-0017 (508) 683-0017
Used (888) 421-2009 (888) 421-2009
Service (888) 379-7315 (888) 379-7315

About our dealership

Long Cadillac of Southborough looks forward to the privilege of earning your business. Our highly trained professional staff is dedicated to providing you with unmatched customer service before and after the sale. For decades we have been the trusted source for new and used Cadillac sales service parts and financing. Thank you for granting us the opportunity to be your Cadillac automobile dealer!
Selling Cadillacs for 90+ years for 4 generations in the Boston area. Enough Said.

Service center

Phone number (888) 379-7315

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

(450 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Long Cadillac from DealerRater.

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Great experience. No pressure. Good communication among sales people as my guy was busy but he told a colleague I was coming. The car was ready for my review. There was follow up with good information. I really appreciated their time.

Great experience. No pressure. Good communication among sales people as my guy was busy but he told a colleague I was coming. The car was ready for my review. There was follow up with good information. I really appreciated their time.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Michael, our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Long Cadillac and we hope to see you again.

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I had a great experience with Long Cadillac. Their services were very excellent. I definitely recommend them for car purchases.

I had a great experience with Long Cadillac. Their services were very excellent. I definitely recommend them for car purchases.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!

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Great experience, very helpful, good representation of the vehicle, whiling to go the extra mile!

Great experience, very helpful, good representation of the vehicle, whiling to go the extra mile!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Kirk, our staff is committed to providing each of our clients with the best automotive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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Long Cadillac says they goes through their cars but they don’t. Recently purchased an Escalade there. No AC!!! Can you imagine selling a Cadillac without AC. Long will not make good on it. Terrible dealer!

Long Cadillac says they goes through their cars but they don’t. Recently purchased an Escalade there. No AC!!! Can you imagine selling a Cadillac without AC. Long will not make good on it. Terrible dealer!

Rating breakdown (out of 5):
Customer service
2.0
Buying process
2.0
Quality of repair
1.0
Overall facilities
3.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Green, Thank you for reaching out and bringing this to our attention. Unfortunately, we don't have any record of your name in our data base so we need more information as our staff is unaware of any specific conversations regarding this matter. Please reach out to me and we will work to resolve your issues. Scott Barry Long Cadillac 508-683-1157

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I can not say enough about my experience at Long Cadillac. I was referred by a friend that has worked with Long over the past several years; his referral was nothing short of spot-on. The atmosphere at Long sets the gold standard for what every car dealership should strive for. My Sales Associate, Ron, greeted me with a smile and was eager to answer my questions. He was extremely knowledgeable and took the time to understand exactly what I was looking for. During our visit, we were also warmly greeted by Tom, the Sales Manager, who solidified that we were truly in the right place. On the day of pick-up Ron remained in contact with me to ensure a seamless transition. When I arrived at the dealership he had the car ready and was excited to go over every inch of my new vehicle. Even after leaving Long, the experience hasn't ended. Ron has remained in contact with me to answer any additional questions and to ensure I?m completely satisfied. All any customer wants is to feel valued and listened to; Long Cadillac certainly drove those feelings home. They deliver a top-notch customer experience and have certainly gained a lifetime customer in me!

I can not say enough about my experience at Long Cadillac. I was referred by a friend that has worked with Long over the past several years; his referral was nothing short of spot-on. The atmosphere at Long sets the gold standard for what every car dealership should strive for. My Sales Associate, Ron, greeted me with a smile and was eager to answer my questions. He was extremely knowledgeable and took the time to understand exactly what I was looking for. During our visit, we were also warmly greeted by Tom, the Sales Manager, who solidified that we were truly in the right place. On the day of pick-up Ron remained in contact with me to ensure a seamless transition. When I arrived at the dealership he had the car ready and was excited to go over every inch of my new vehicle. Even after leaving Long, the experience hasn't ended. Ron has remained in contact with me to answer any additional questions and to ensure I?m completely satisfied. All any customer wants is to feel valued and listened to; Long Cadillac certainly drove those feelings home. They deliver a top-notch customer experience and have certainly gained a lifetime customer in me!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Long Cadillac!

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The sales manager and staff were cordial. I dislike car buying because it?s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.

The sales manager and staff were cordial. I dislike car buying because it?s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience!

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I purchased a used 2012 CTS in July and I must say it was one of the best dealerships I have ever dealt with. From Hank Landry in Sales to Brian and Andrew in Service they a truly a pleasure to deal with. I would recommend this dealership to anyone, you will not go wrong. I thought the pricing was fair and the car was in outstanding condition, it was obvious that it had been completely serviced and ready to go. I will not hesitate to buy from Long Cadillac again in the future,

I purchased a used 2012 CTS in July and I must say it was one of the best dealerships I have ever dealt with. From Hank Landry in Sales to Brian and Andrew in Service they a truly a pleasure to deal with. I would recommend this dealership to anyone, you will not go wrong. I thought the pricing was fair and the car was in outstanding condition, it was obvious that it had been completely serviced and ready to go. I will not hesitate to buy from Long Cadillac again in the future,

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great job, always helpful and professional, only place I will take my car to.

Great job, always helpful and professional, only place I will take my car to.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We bought a 2 year old Honda CR V from these guys. They were terrific to deal with. Our salesman Ron was totally attentive to our needs. The car was in great condition at a very reasonable price. Ron had the car driven to our mechanic in Boston for him to inspect. Then brought the papers by our office for us to complete the deal. Then delivered the car to our home the next day, complete with inspection and registration. He couldn't be more service oriented. The best part was that he was very easy going to work with. Not at all pushy like many car sales people.

We bought a 2 year old Honda CR V from these guys. They were terrific to deal with. Our salesman Ron was totally attentive to our needs. The car was in great condition at a very reasonable price. Ron had the car driven to our mechanic in Boston for him to inspect. Then brought the papers by our office for us to complete the deal. Then delivered the car to our home the next day, complete with inspection and registration. He couldn't be more service oriented. The best part was that he was very easy going to work with. Not at all pushy like many car sales people.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience working with the staff at Long! Friendly, informative and easygoing. Having a team like they do makes the car buying experience stress free! Highly recommend!

Great experience working with the staff at Long! Friendly, informative and easygoing. Having a team like they do makes the car buying experience stress free! Highly recommend!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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See all 33 reviews