Reviews
It was great, they took me on time, did the job in the usual time, and I especially liked the car wash and vacuuming. I have been taking my car to Long when I got it, and expect to take anywhere else for service as long as you continue to do the job
It was great, they took me on time, did the job in the usual time, and I especially liked the car wash and vacuuming. I have been taking my car to Long when I got it, and expect to take anywhere else for service as long as you continue to do the job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our service team with your Cadillac CT6 since you first got it. We're glad your appointment started on time and that the car wash and vacuuming were welcome finishing touches.
I called and got an appointment right away. I was taken in early and the resolution was found swiftly and corrected.
I called and got an appointment right away. I was taken in early and the resolution was found swiftly and corrected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased our service team could get you scheduled promptly, take you in ahead of your appointment, and resolve the issue with your Cadillac XT5.
All went well. Very professional, attentive and communicated well. Thank you All were conscientious and friendly!
All went well. Very professional, attentive and communicated well. Thank you All were conscientious and friendly!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy the service on your Cadillac CT5 went well and that our team kept you informed. Thank you for recognizing their thoughtful care and welcoming approach!
Everyone I dealt with treated me with respect. I will continue to be customer at Long Cadillac.
Everyone I dealt with treated me with respect. I will continue to be customer at Long Cadillac.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased everyone you worked with made you feel valued during service on your Cadillac XT4. Your decision to remain a customer means a lot to our team.
The car looks beautiful. We are pleased that our 13- year-old -car continues to look like new!!
The car looks beautiful. We are pleased that our 13- year-old -car continues to look like new!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I only put a poor rating because I have no idea who Brian Wilcox is. No one introduced themselves and told me there name
I only put a poor rating because I have no idea who Brian Wilcox is. No one introduced themselves and told me there name
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Allan, Brian is one of our service advisors and has been with us for 40 years. I think once you meet him in service, you will feel the same about him as you do about Hank. We would ask if you could reconsider the 1 star review of an outstanding employee that you didn't have a negative interaction with and either remove the review or change the score.
I only gave a poor rating because the survey is asking me to rate brian Wilcox and I don't have any idea of who he is. Other than that everything was great. And Hank Landry is the best
Andrew is great. He's very thorough and he takes his time to explain all of the needed repairs and make sure that I completely understand.
Andrew is great. He's very thorough and he takes his time to explain all of the needed repairs and make sure that I completely understand.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful waiting area, great communications. A very good experience: high expectations were indeed met. Great
Wonderful waiting area, great communications. A very good experience: high expectations were indeed met. Great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I’m very disappointed with the service experience since purchasing my vehicle. The vehicle was delivered with the Check Engine light on, and after the initial repair, an air hose was left disconnected, requiring another visit. The rear entertainment screen has never worked properly, requiring another service visit and a parts order. Most recently, I waited approximately three weeks for a headlight replacement, only to find out the part had already arrived and no one had contacted me. I have had to repeatedly call and follow up myself to get these issues resolved. The lack of communication, quality control, and follow-up has been extremely disappointing, especially considering these problems began when the vehicle was delivered.
I’m very disappointed with the service experience since purchasing my vehicle. The vehicle was delivered with the Check Engine light on, and after the initial repair, an air hose was left disconnected, requiring another visit. The rear entertainment screen has never worked properly, requiring another service visit and a parts order. Most recently, I waited approximately three weeks for a headlight replacement, only to find out the part had already arrived and no one had contacted me. I have had to repeatedly call and follow up myself to get these issues resolved. The lack of communication, quality control, and follow-up has been extremely disappointing, especially considering these problems began when the vehicle was delivered.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you very much for your feedback. Unfortunately, we acknowledge that there were some issues with your visits from a workmanship matter, an inexcusable parts delay from Cadillac, and our communication was not up to our standards. It is our understanding that the issues with your vehicle have been resolved and we have reviewed your concerns with our staff. Your future business is very important to us, and I am confident that we will provide the level of service that we both expect on your future visits. If you would like to discuss this further, please feel free to reach out to me at 508-683-1157. Scott Barry Long Cadillac Dealer Principal
He's amazing and very easy to work with. Makes everything flawless We like working with him, he's super helpful
He's amazing and very easy to work with. Makes everything flawless We like working with him, he's super helpful
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair