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Long Cadillac

(374 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 7:00am–6:00pm 7:30am–5:00pm
Tuesday 7:00am–6:00pm 7:30am–5:00pm
Wednesday 7:00am–6:00pm 7:30am–5:00pm
Thursday 7:00am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
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2025 state dealer award
2026 consumer dealer award 2025 consumer dealer award

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New (508) 683-0017 (508) 683-0017
Used (888) 421-2009 (888) 421-2009
Service (888) 379-7315 (888) 379-7315

Inventory

See all 127 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2024.
Long Cadillac of Southborough looks forward to the privilege of earning your business. Our highly trained professional staff is dedicated to providing you with unmatched customer service before and after the sale. For decades we have been the trusted source for new and used Cadillac sales service parts and financing. Thank you for granting us the opportunity to be your Cadillac automobile dealer!
Selling Cadillacs for 90+ years for 4 generations in the Boston area. Enough Said.

Service center

Phone number (888) 379-7315

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(374 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Long Cadillac from DealerRater.

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Good car selection, low pressure fair price average trade value. Clean dealership, good communication, lack of availability for loaners.

Good car selection, low pressure fair price average trade value. Clean dealership, good communication, lack of availability for loaners.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Courteous, reliable, and knowledgeable as always. Job well done! Service keeps the car in good reliable condition.

Courteous, reliable, and knowledgeable as always. Job well done! Service keeps the car in good reliable condition.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Tohm and David were a pleasure to deal with. Always professional and courteous in their interactions with me. They ensured my purchase and delivery of my CT5 V Blackwing went smoothly to MN. I would not hesitate to buy from Long Cadillac again.

Tohm and David were a pleasure to deal with. Always professional and courteous in their interactions with me. They ensured my purchase and delivery of my CT5 V Blackwing went smoothly to MN. I would not hesitate to buy from Long Cadillac again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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My new 2026 XT6 was stalling after every single I got gas. I reported once and tried some of the suggestions that Dana offered. The problem continued. I called and told Dana I would drop off the car for as long as they needed it. He provided a loaner. The gas tank and charcoal filter were replaced. I have not gotten gas yet but am hopeful that the problem is resolved.

My new 2026 XT6 was stalling after every single I got gas. I reported once and tried some of the suggestions that Dana offered. The problem continued. I called and told Dana I would drop off the car for as long as they needed it. He provided a loaner. The gas tank and charcoal filter were replaced. I have not gotten gas yet but am hopeful that the problem is resolved.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Love the sales sales good to do business with there is nobody that can beet you I will always do business with you

Love the sales sales good to do business with there is nobody that can beet you I will always do business with you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Everything was good It was the second car, I've bought from Long! Excellent sales and service

Everything was good It was the second car, I've bought from Long! Excellent sales and service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.
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Everything was excellent except when I got home the check engine light was on and I called the next morning to talk to the general service manager. He wasn't available and whoever answered the phone told me it wasn't them who could have caused that. I told them the dipstick wasn't pushed in all the way and was about 6 inches high and they said oh it might have been that then. They said to bring it back for a diagnosis and I said I wasn't going to drive it there with the check engine light on son had someone come to the house and check it. The code said something about emissions and ended up pushing the dipstick back in and he reset it and it has been fine since.

Everything was excellent except when I got home the check engine light was on and I called the next morning to talk to the general service manager. He wasn't available and whoever answered the phone told me it wasn't them who could have caused that. I told them the dipstick wasn't pushed in all the way and was about 6 inches high and they said oh it might have been that then. They said to bring it back for a diagnosis and I said I wasn't going to drive it there with the check engine light on son had someone come to the house and check it. The code said something about emissions and ended up pushing the dipstick back in and he reset it and it has been fine since.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The communication was poor they returned our car and not the condition I bought it in

The communication was poor they returned our car and not the condition I bought it in

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Good morning and thank you for your feedback. We are still working with your insurance company with regards to having the wheels painted to match your original wheel color. Unfortunately, it has not been a smooth process as we have been sent to several different representatives. We apologize for the delay in getting this resolved and we are continuing again this week to speak with your adjuster. If you have any questions, please feel free to reach out to me as your business and satisfaction is very important to me. Scott Barry Long Cadillac President 508-683-1157

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Dana was very courteous and professional and took the time to explain repairs needed Dana is easy to work with

Dana was very courteous and professional and took the time to explain repairs needed Dana is easy to work with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I’ve been with this dealer for a least 7 years. Good service and good oropke

I’ve been with this dealer for a least 7 years. Good service and good oropke

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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