Reviews
Fast, efficient! My work was done quickly and efficiently. Comfortable waiting room and everyone I dealt with was professional and pleasant.
Fast, efficient! My work was done quickly and efficiently. Comfortable waiting room and everyone I dealt with was professional and pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All of the staff there were wonderful, From the service department,salesmen, Finance department,general manager.
All of the staff there were wonderful, From the service department,salesmen, Finance department,general manager.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Easy to talk too. Explains everything what needs fixing Very knowledgeable about everything Answers are questions
Easy to talk too. Explains everything what needs fixing Very knowledgeable about everything Answers are questions
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Went into the dealership regarding instructions on my 2023 Escalade Dana figured out that it's an issue that needs to be fixed
Went into the dealership regarding instructions on my 2023 Escalade Dana figured out that it's an issue that needs to be fixed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Easy to schedule, quick turn around and a solid service. Andrew is greatness Super great
Easy to schedule, quick turn around and a solid service. Andrew is greatness Super great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I've been a customer with Long Cadillac for many years they always have had a great service crew and great salesmen Very helpful never had an issue that they couldn't resolve Great staff.
I've been a customer with Long Cadillac for many years they always have had a great service crew and great salesmen Very helpful never had an issue that they couldn't resolve Great staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Brian is the excellent. Had a 'transmission issue' he figured out it was a bal. Issue with the tires. Solved it and took care of it before we were going on vacation. Always accommodating. Bought several cars at Long and will continue because of the sales and service. Brian is the back bone to the Service Dept. Patty Erickson
Brian is the excellent. Had a 'transmission issue' he figured out it was a bal. Issue with the tires. Solved it and took care of it before we were going on vacation. Always accommodating. Bought several cars at Long and will continue because of the sales and service. Brian is the back bone to the Service Dept. Patty Erickson
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Gave great recommendations on what my upkeep priorities should be. Was conscientious of spreading the cost out over time instead of doining all the preventative services all at once.
Gave great recommendations on what my upkeep priorities should be. Was conscientious of spreading the cost out over time instead of doining all the preventative services all at once.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate the time Luke spent with us to show us the vehicle and all of its features. It was an easy purchase to make because it was a great product and the sales team was wonderful. Followed up by the service team that made the car look so wonderful thank you
I appreciate the time Luke spent with us to show us the vehicle and all of its features. It was an easy purchase to make because it was a great product and the sales team was wonderful. Followed up by the service team that made the car look so wonderful thank you
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- Overall experience
- 5.0
- Does recommend this dealer
Leasing my new Cadillac Optiq was truly one of the best car-buying experiences I’ve ever had thanks to Ron, Thom, and David. From my very first conversation with Thom, I could immediately tell this team operated differently — professional, transparent, knowledgeable, and genuinely focused on making the experience easy and enjoyable. The entire process was seamless from start to finish. There was never any pressure, communication was excellent throughout, and every question I had was answered quickly and honestly. It’s rare to find a dealership team that makes you feel this comfortable and valued as a customer. I gladly traveled over an well over an hour each way to work with them, and I would do it again without hesitation. That alone says a lot about the level of service they provide. I’m beyond happy with my new Optiq and even more impressed by the people behind the experience. I highly recommend Ron, Thom, and David to anyone looking for a smooth, professional, and genuinely outstanding car-leasing experience. Thank you again for everything!
Leasing my new Cadillac Optiq was truly one of the best car-buying experiences I’ve ever had thanks to Ron, Thom, and David. From my very first conversation with Thom, I could immediately tell this team operated differently — professional, transparent, knowledgeable, and genuinely focused on making the experience easy and enjoyable. The entire process was seamless from start to finish. There was never any pressure, communication was excellent throughout, and every question I had was answered quickly and honestly. It’s rare to find a dealership team that makes you feel this comfortable and valued as a customer. I gladly traveled over an well over an hour each way to work with them, and I would do it again without hesitation. That alone says a lot about the level of service they provide. I’m beyond happy with my new Optiq and even more impressed by the people behind the experience. I highly recommend Ron, Thom, and David to anyone looking for a smooth, professional, and genuinely outstanding car-leasing experience. Thank you again for everything!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car