Reviews
I was very impressed with the entirety of the process
I was very impressed with the entirety of the process with Bob Howard. Mike was an amazing sales person, kept me up to date, assisted in doing as much possible prior to arriving. Brad in Finance knows his stuff and wasn't one of those insanely pushy ones you see most everywhere these days. Honestly, wish I had discovered them years ago. Thank you for the amazing lease deal on the Hummer, Mike/Brad/Cory. You all were truly exceptional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Matthew! We greatly appreciate your positive feedback about your experience at Bob Howard Buick GMC. It’s wonderful to hear that Mike, Brad, and Cory made the process seamless for you and provided you with an exceptional lease deal on the Hummer. We are thrilled you chose us, and we look forward to assisting you again in the future! -The Bob Howard Buick GMC Team
Hi Matthew, we're happy you found our staff to be so supportive during your experience here at Bob Howard Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.
Don Riechart was good and the finance guy made it easy to
Don Riechart was good and the finance guy made it easy to purchase we couldn't ask for a better experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear you had a great experience at Bob Howard Buick GMC with Don and our finance team. We strive to make the car-buying process as smooth as possible for our customers. We look forward to seeing you again for any future needs! -The Bob Howard Buick GMC Team
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Howard Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
Chad Dear was warm, friendly and very professional.
Chad Dear was warm, friendly and very professional. He took the time to explain every step of my service process. I felt the service department was efficient, taking care of the repairs in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Karla! We're thrilled to hear that Chad provided you with a warm and professional experience at Bob Howard Buick GMC. It's great to know that our service department met your expectations and performed the repairs efficiently. We appreciate your feedback and look forward to assisting you again in the future! -The Bob Howard Buick GMC Team
Chad Dear was warm, friendly and very professional.
Chad Dear was warm, friendly and very professional. He took the time to explain every step of my service process. I felt the service department was efficient, taking care of the repairs in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Karla! We're glad to hear that Chad provided you with such a warm and professional experience at Bob Howard Buick GMC. It's great to know that our service department was efficient and timely in caring for your repairs. We appreciate your feedback and look forward to assisting you again in the future! -The Bob Howard Buick GMC Team
Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
So so.
So so. Recall work. Stopped using dealer for service, after misdiagnosis a blown fuse on the window washer, and then not being able to stock parts after copious back orders.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deborah can you please provide me with more information so I can look into this for you? Stephen Scannon Service Manager scannon@group1auto.com
The service department is very professional.
The service department is very professional. They were able to get me in and out quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Dustin! We’re thrilled to hear that you had a positive experience with our service department at Bob Howard Buick GMC. Our team strives for efficiency and professionalism, and it’s great to know we met your expectations. We look forward to serving you again in the future! -The Bob Howard Buick GMC Team
Knowledgeable repair team, they were able to fix the
Knowledgeable repair team, they were able to fix the electrical issue with my rear drivers side lights. Also have a very comfortable waiting area, tv and vending machines.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your fantastic review, Kimberly! We’re glad to hear that our knowledgeable repair team was able to resolve the electrical issue with your rear driver's side lights and that you enjoyed our comfortable waiting area. We appreciate your feedback and look forward to seeing you at Bob Howard Buick GMC again! -The Bob Howard Buick GMC Team
I brought my car in for service on a Saturday morning
I brought my car in for service on a Saturday morning which I realize is always a busy time. I was promptly greeted my service advisors David Hoffman and Peggy Jones. They got my car in line quickly and the repairs to my vehicle took less time than I expected. The checkout with David and cashier Marsha was quick and easy as well. When I went out to my car to leave I was more than pleased to find that this shop uses paper floor mats and plastic seat covers. My car was as clean as when I bought it in. I will happily give similar praise to the technician who worked on my car, work was spot on and completed in a timely manner. I also appreciate the free coffee and wi-fi in the customer lounge. I also enjoyed chatting with the guys at the parts counter, they were very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We truly appreciate your kind words about your experience at Bob Howard Buick GMC. We're thrilled to hear that David, Peggy, and Marsha provided excellent service during your visit, and that you were pleased with the care taken to keep your car clean. It’s great to know you enjoyed our amenities as well! We look forward to helping you again in the future. Safe travels! -The Bob Howard Buick GMC Team
My Service Tech, Dave, is excellent.
My Service Tech, Dave, is excellent. He works with the shop to get my vehicle ASAP and follows up with them on the repair. This time it needs a part; 5-7 days shipping. So, a work around process was applied to get it working while we wait for the part. A nice touch toward Customer Satisfaction. Thanks!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Ken! We truly appreciate your feedback about Dave and his dedication to customer satisfaction at Bob Howard Buick GMC. It's great to hear that he was able to find a workaround for your vehicle while you wait for the part. We look forward to assisting you again in the future! -The Bob Howard Buick GMC Team
David provided great customer service!
David provided great customer service! Very knowledgeable and efficient. There wasn’t a long wait time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that David provided you with great customer service and that you found him knowledgeable and efficient. At Bob Howard Buick GMC, we strive to make every visit enjoyable and timely for our customers. We look forward to seeing you again soon! -The Bob Howard Buick GMC Team