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Bocker Auto Group

(762 reviews)
Visit Bocker Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(762 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Happy customers

Our family has purchased five vehicles from Bocker's over the last few years. Three new and two used. Rick Freese was the salesperson on all of these purchases. Rick has always been fair and friendly and willing to go the extra mile to make our experience a good one. Over the years, I've worked with the sales, service and parts department and in all cases the Bocker staff has done an outstanding job. It seems to me that this customer focused attitude starts at the top with folks like Mary and her management team. I would and do recommend Bocker's to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New car purcahse

I just would like to say that buying a new car is a major decision financially and those at Bocker understood that and provided a stress free/pressure free environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome

We had an awesome experience. Brandon was an amazing salesperson. He was very friendly and helpful during the entire process and patient with our 2 children. thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Service!

I have always had excellent service when going to Bocker Auto Group. Rick Freese is especially helpful and great to work with. He has always been straight forward and fair with us. Everyone else has always been friendly and helpful too. We will be returning to Bocker for our next vehicle purchase. We also like the service in the Quick Lube for getting oil changes. They fast, friendly and do a good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Sales Staff and Service

I have purchased 3 new and one used car from Bocker in the last few years and the buying process has always been excellent. The staff is always helpful,and answers all my questions about the vehicle and the service process. The service department staff is super and provides excellent support. I would like to give a special mention of the sales consultant Gary Shorter that I always work with to purchase a car. He is excellent and makes certain I am pleased with all aspects of the whole buying process. Gary takes the time to explain all aspects of the vehicle that I want to purchase and always follows up more than once to make certain I am pleased with vehicle. My next main vehicle will be purchased at Bocker and from Gary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customers for life

My husband and I have been customers of Bocker for several years and just purchased our fifth vehicle from them. We recently welcomed a new baby into our growing family and needed a larger vehicle. We were able to buy the exact vehicle we wanted without settling for anything less. We are very pleased with the service we received through out purchasing process. Needless to say we are very happy with Bocker and they will have our business again in the future. Definitely recommend Bocker to all those who are looking for an enjoyable experience when purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Enjoy buying a car !

Salesman Curt Baumann and the support staff have made our buying experiance very enjoyable. The facility is clean & neat. The parts & Service staff are adult and understand how important the after sales service is. My family has purchased 5 cars a mix of new and used and are consitantly satisfied with everything they do. They are not pushy, they listen, your concerns will be addressed, YOU WILL ENJOY BUYING AND MAINTAINING A CAR AT BOCKER AUTO GROUP!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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thanks really great dealership and service

Keven Fleischer and his sales manager and the others were the best after dealing with very pushy Ford dealer and getting royally screwed by J.H. Barkau and Sons screwed me really bad on car and service i was really jumpy and reluctant on dealers they didnt follow any dealer playbook rules and worked for me and to get what i wanted Bocker shop put my trust back in dealers shops i got a deal of a lifetime on a used car that will last a lifetime i am disabled with almost no income and had a accident check they didnt take advantage of my situation budget or anything instead i got a deal of a lifetime with only a few small repairs left for me to do thanks so much guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for such a great review. Your business is much appreciated.

Keven Fleischer and the sales manager got me the best...

Keven Fleischer and the sales manager got me the best deal i have ever seen and a car i never thought i could afford and then serviced more parts as the deal than any other easy going laid back no dealer tricks or pushing for once you choose your terms when and what you want not the other way great prices on cars and service Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Look Elsewhere

Bought 2001 Jeep Cherokee from the and they would not stand behind the vehicle the next day after i drove it off lot.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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