Reviews
Very POOR COMMUNICATION!
Very POOR COMMUNICATION! I had to keep calling for updates and information. The last call reminded him to check if the part had arrived. By me calling he discovered it had in fact arrived, but not in time to get the repair done. The service dept Had the car from Wednesday morning through Monday.
Very POOR COMMUNICATION!
Very POOR COMMUNICATION! I had to keep calling for updates and information. The last call reminded him to check if the part had arrived. By me calling he discovered it had in fact arrived, but not in time to get the repair done. The service dept Had the car from Wednesday morning through Monday.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand your concerns regarding communication and the timing of your recent service visit. Your feedback will be shared with our team to help ensure appointments are handled efficiently and updates are provided proactively. We encourage you to contact us directly at Phillips Buick GMC so we can discuss your visit further and address any concerns. Your input is valued, and we hope your next service experience is smoother. Sincerely, the Team at Phillips Buick GMC
Skyler addressed all my questions on the vehicle's I was
Skyler addressed all my questions on the vehicle's I was looking. When I decided which vehicle I wanted, he had a new battery installed, went over everything with me. He showed me how the convertible top operated and hooked my phone up for me. He was very helpful. He provided a very pleasant buying experience.
Skyler addressed all my questions on the vehicle's I was
Skyler addressed all my questions on the vehicle's I was looking. When I decided which vehicle I wanted, he had a new battery installed, went over everything with me. He showed me how the convertible top operated and hooked my phone up for me. He was very helpful. He provided a very pleasant buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear that Skyler provided you with such a helpful and pleasant buying experience at Phillips Buick GMC. It's great to know that he addressed all your questions and ensured you were comfortable with your new vehicle. Our team appreciates your feedback and hopes to see you again for any future needs! Sincerely, the Team at Phillips Buick GMC
I would like to get some satisfaction about my Car-play
I would like to get some satisfaction about my Car-play issue PLEASE help me. I have had it at the dealership at least 10 times & cannot get the issue resolved with Car Play. Please can you give me a call. I’m very dissatisfied with my 2026 Buick Encore.
I would like to get some satisfaction about my Car-play
I would like to get some satisfaction about my Car-play issue PLEASE help me. I have had it at the dealership at least 10 times & cannot get the issue resolved with Car Play. Please can you give me a call. I’m very dissatisfied with my 2026 Buick Encore.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Our team has acknowledged this review.
Very pleasant and knowledgeable, we are happy we found a
Very pleasant and knowledgeable, we are happy we found a dealer we like going to as we had a bad experience with the dealer we bought our new car from. Professional and easy to book appointments
Very pleasant and knowledgeable, we are happy we found a
Very pleasant and knowledgeable, we are happy we found a dealer we like going to as we had a bad experience with the dealer we bought our new car from. Professional and easy to book appointments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience with us at Phillips Buick GMC. It's great to know that you found a dealer you can trust after your previous experience. We appreciate your kind words about our professionalism and ease of appointment booking. Our team looks forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC
Fast and easy.
Fast and easy. No problems. JD and Frank gave me the best deal without the hassle put me where I wanted to be without the back-and-forth. It was actually a nice experience. We really appreciated it.
Fast and easy.
Fast and easy. No problems. JD and Frank gave me the best deal without the hassle put me where I wanted to be without the back-and-forth. It was actually a nice experience. We really appreciated it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Christina! We’re glad to hear that you had a fast and easy experience with JD and Frank at Phillips Buick GMC. It’s great to know that we could provide you with the best deal without the hassle. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC
I can't say enough about Dan he always goes above and
I can't say enough about Dan he always goes above and beyond for me and my family. I will always refer people to him.
I can't say enough about Dan he always goes above and
I can't say enough about Dan he always goes above and beyond for me and my family. I will always refer people to him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Carli! We truly appreciate your kind words about Dan and are thrilled to hear that he goes above and beyond for you and your family. Referrals mean a lot to us, and we're grateful for your support. We look forward to seeing you again at Phillips Buick GMC! Sincerely, the Team at Phillips Buick GMC
Easy to get appt for diagnostic - accurate and
Easy to get appt for diagnostic - accurate and immediately ordered part , set up service date and offered driver to transport home while car was being serviced! Best service ever .
Easy to get appt for diagnostic - accurate and
Easy to get appt for diagnostic - accurate and immediately ordered part , set up service date and offered driver to transport home while car was being serviced! Best service ever .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Irish! We're so glad to hear that you had such a positive experience with our diagnostic service at Phillips Buick GMC. Our team strives to provide efficient and supportive service, and it's great to know that we met your expectations. We look forward to seeing you again for your next visit! Sincerely, the Team at Phillips Buick GMC
Jason was very knowledgeable and helpful while we were
Jason was very knowledgeable and helpful while we were window shopping and setting up the car after the transactions were completed. Ben and the entire staff that we had interactions with were great. We have no complaints with the dealership.
Jason was very knowledgeable and helpful while we were
Jason was very knowledgeable and helpful while we were window shopping and setting up the car after the transactions were completed. Ben and the entire staff that we had interactions with were great. We have no complaints with the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Delighted to receive such a positive review! We're happy to hear that Jason, Ben, and the rest of our team provided you with a positive experience while at Phillips Buick GMC. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC
Kiley, the service manager was excellent to work with.
Kiley, the service manager was excellent to work with. Everything was handled in a timely manner.
Kiley, the service manager was excellent to work with.
Kiley, the service manager was excellent to work with. Everything was handled in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Maggie! We’re thrilled to hear that you had an excellent experience with Kiley and that everything was handled promptly. At Phillips Buick GMC, we strive to provide top-notch service, and your feedback highlights our commitment. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC
Really easy to work with The lighting lube service was
Really easy to work with The lighting lube service was excellent and the service was done fast
Really easy to work with The lighting lube service was
Really easy to work with The lighting lube service was excellent and the service was done fast
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re so happy to hear that you found it easy to work with us at Phillips Buick GMC and that our lightning lube service exceeded your expectations. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC