Reviews
Very satisfying!
Very satisfying!! Prompt service, problem solved. Great communication Ok now you're starting to bug me
Very satisfying!
Very satisfying!! Prompt service, problem solved. Great communication Ok now you're starting to bug me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We’re glad to hear that you found our service prompt and communication effective. We appreciate your support and look forward to assisting you again at Phillips Buick GMC! Sincerely, the Team at Phillips Buick GMC
Everything went smoothly, price, warranty and all
Everything went smoothly, price, warranty and all questions answered. Mr Dodge very helpful! Not a timely purchase!
Everything went smoothly, price, warranty and all
Everything went smoothly, price, warranty and all questions answered. Mr Dodge very helpful! Not a timely purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're delighted to hear that everything went smoothly during your experience at Phillips Buick GMC. It's great to know that Mr. Dodge was so helpful in answering all your questions. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC
I brought my car in on Jan 26 and I’m still waiting to
I brought my car in on Jan 26 and I’m still waiting to have it fix
I brought my car in on Jan 26 and I’m still waiting to
I brought my car in on Jan 26 and I’m still waiting to have it fix
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out and sharing your experience, Van. We understand the frustration of waiting for your vehicle repair. At Phillips Buick GMC, we strive to provide timely service and appreciate your patience during this process. If you have any further concerns or need updates, please feel free to contact us directly. We’re here to help! Sincerely, the Team at Phillips Buick GMC
The sales were not pushy and the service was great.
The sales were not pushy and the service was great. Chris showed us several vehicles with no pressure. We finally choose one and he made the payment what we wanted to pay. Brandon did the financing and we were in and out. I highly recommend them. Good sales and service and great warranties! Thanks
The sales were not pushy and the service was great.
The sales were not pushy and the service was great. Chris showed us several vehicles with no pressure. We finally choose one and he made the payment what we wanted to pay. Brandon did the financing and we were in and out. I highly recommend them. Good sales and service and great warranties! Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Chris and Brandon at Phillips Buick GMC. It's fantastic that you found the vehicle you wanted and that our team made the process smooth and enjoyable for you. We appreciate your recommendation and look forward to assisting you again in the future. Safe travels in your new vehicle! Sincerely, the Team at Phillips Buick GMC
This dealership needs to review it customer service
This dealership needs to review it customer service policy. I was initially contacted after about one hour with a question regarding my vehicle issue. After that I waited nearly three hours without any contact by service. I finally went to service desk to ask about my vehicle status. Service manager said he had to check his notes as well as tech notes. Within five minutes the service desk came in with the suggested repair. I engaged conversation with a woman who was also at the dealership who indicated she hadn’t had any contact with the service desk and was there at the dealership the same amount of time I was. I would suggest some type of customer interaction periodically to keep them aware of possible timeframe for diagnosis and repair. Having a customer sit and wait in a lounge for 2-3 hours is extremely rude and disrespectful.
This dealership needs to review it customer service
This dealership needs to review it customer service policy. I was initially contacted after about one hour with a question regarding my vehicle issue. After that I waited nearly three hours without any contact by service. I finally went to service desk to ask about my vehicle status. Service manager said he had to check his notes as well as tech notes. Within five minutes the service desk came in with the suggested repair. I engaged conversation with a woman who was also at the dealership who indicated she hadn’t had any contact with the service desk and was there at the dealership the same amount of time I was. I would suggest some type of customer interaction periodically to keep them aware of possible timeframe for diagnosis and repair. Having a customer sit and wait in a lounge for 2-3 hours is extremely rude and disrespectful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Ken. We appreciate your feedback regarding our customer service, and we understand how important timely communication is during service visits. Your suggestion for more frequent updates is invaluable, and we will certainly take it into consideration to improve our processes. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact Phillips Buick GMC directly. Thank you for choosing us, and we hope to provide a better experience in the future. Sincerely, the Team at Phillips Buick GMC
Went to pick my car up after a week in the shop and was
Went to pick my car up after a week in the shop and was told I now needed to spend an additional $550.00 for a new valve cover. Now my car is leaking oil onto a hot manifold which it was not doing prior to the replacement turbo and valve cover. Not thrilled thus far.
Went to pick my car up after a week in the shop and was
Went to pick my car up after a week in the shop and was told I now needed to spend an additional $550.00 for a new valve cover. Now my car is leaking oil onto a hot manifold which it was not doing prior to the replacement turbo and valve cover. Not thrilled thus far.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the additional costs and the oil leak. Your feedback is important to us, and we strive to maintain high standards at Phillips Buick GMC. We encourage you to reach out to us directly so we can discuss these issues further. Thank you again for your feedback. Sincerely, the Team at Phillips Buick GMC
We had a wonderful experience with Fred purchasing our
We had a wonderful experience with Fred purchasing our vehicle, everyone was very helpful and professional, could not ask for a better experience, would definitely use this dealership again
We had a wonderful experience with Fred purchasing our
We had a wonderful experience with Fred purchasing our vehicle, everyone was very helpful and professional, could not ask for a better experience, would definitely use this dealership again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re thrilled to hear you had a wonderful experience with Fred and that our team at Phillips Buick GMC was able to assist you effectively. We appreciate your support and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC
I received great service for a fair price.
I received great service for a fair price. The weight was a little long, but the parts were coming from the northeast, which was in the middle of a snowstorm, so that was understandable
I received great service for a fair price.
I received great service for a fair price. The weight was a little long, but the parts were coming from the northeast, which was in the middle of a snowstorm, so that was understandable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Trisha! We appreciate your understanding regarding the wait time due to the snowstorm. At Phillips Buick GMC, we strive to provide great service at fair prices, and we're glad to hear you had a positive experience overall. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC
We went to get tonneau cover put on and was told it
We went to get tonneau cover put on and was told it wouldn't take long. After 45 mins I went to find out when it would be finished. I was told he would 'be right back'. 45 mins later still no word. When it was finally finished I pointed out he didn't come right back and got attitude from him. No apology just attitude. Got home and husband had to fix tonneau cover because it was crooked!
We went to get tonneau cover put on and was told it
We went to get tonneau cover put on and was told it wouldn't take long. After 45 mins I went to find out when it would be finished. I was told he would 'be right back'. 45 mins later still no word. When it was finally finished I pointed out he didn't come right back and got attitude from him. No apology just attitude. Got home and husband had to fix tonneau cover because it was crooked!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We were very happy dealing with Phillips in purchasing a new vehicle. However we were not happy with the service we got after the deal getting the tonneau cover that was promised during the transaction.
Jason was a great salesman to work with, very attentive
Jason was a great salesman to work with, very attentive and worked with me to get a deal done with the vehicle I want. Jason showed upmost professionalism and even assisted me on his day off. I would definitely recommend Jason to others for a great sales experience.
Jason was a great salesman to work with, very attentive
Jason was a great salesman to work with, very attentive and worked with me to get a deal done with the vehicle I want. Jason showed upmost professionalism and even assisted me on his day off. I would definitely recommend Jason to others for a great sales experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're thrilled to hear about your positive experience with Jason at Phillips Buick GMC. His dedication and professionalism are truly appreciated, and we’re glad he could assist you in finding the vehicle you wanted. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC