Reviews
Everything went great.
Everything went great. The only problem I have. The outside of truck was very dirty.
Everything went great.
Everything went great. The only problem I have. The outside of truck was very dirty.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! It's fantastic to hear that everything went great with your truck at Phillips Buick GMC. We appreciate you bringing the cleanliness issue to our attention and will ensure it is addressed. Our team hopes to see you again soon and looks forward to the chance to deliver an improved experience next time! Sincerely, the Team at Phillips Buick GMC
After replacing two fuel pumps on my 2013 GMC 5.
After replacing two fuel pumps on my 2013 GMC 5.3 L, I still had 60 pounds of started up in 43 pounds at running so I bought a new fuel pump control monitor it needed flashing and I brought it in and they said the control module would not work and then I had to put another fuel pump in where all along all the reading were normal and the car was running finer. The technician had to do was check the specsand give me an OK that everything was on normal instead they told me to put another fuel pump in.
After replacing two fuel pumps on my 2013 GMC 5.
After replacing two fuel pumps on my 2013 GMC 5.3 L, I still had 60 pounds of started up in 43 pounds at running so I bought a new fuel pump control monitor it needed flashing and I brought it in and they said the control module would not work and then I had to put another fuel pump in where all along all the reading were normal and the car was running finer. The technician had to do was check the specsand give me an OK that everything was on normal instead they told me to put another fuel pump in.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Lacy. We understand your frustration regarding the diagnostic process and the multiple fuel pump replacements on your 2013 GMC. Your feedback is valuable as it helps us improve our services. Our team encourages you to reach out to us directly to address your concerns and ensure you receive the proper assistance. Thank you for choosing Phillips Buick GMC. Sincerely, the Team at Phillips Buick GMC
Good experience but many additional fees with buying a
Good experience but many additional fees with buying a car through the dealer. $5k over vehicle cost out the door.
Good experience but many additional fees with buying a
Good experience but many additional fees with buying a car through the dealer. $5k over vehicle cost out the door.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Deb and Bill. We appreciate you sharing your experience with us at Phillips Buick GMC. It's great to hear that you had a good experience overall, but we understand your concerns regarding the additional fees. We strive to maintain transparency in our pricing, and your thoughts are valuable to us. If you would like to discuss this further, please feel free to contact us directly. Thank you again for your input! Sincerely, The Team at Phillips Buick GMC
Came back to my original salesman for second vehicle
Came back to my original salesman for second vehicle fr Fred allen was helpful after 30 days I had a major repa
Came back to my original salesman for second vehicle
Came back to my original salesman for second vehicle fr Fred allen was helpful after 30 days I had a major repa
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Sandra. We appreciate you choosing Phillips Buick GMC for your second vehicle. While we’re glad to hear that Fred was helpful, we understand that experiencing a major repair shortly after your purchase can be concerning. We encourage you to reach out to us directly so we can address your specific situation and ensure you receive the assistance you need. Your experience is important to us, and we are here to help. Sincerely, the Team at Phillips Buick GMC
Very friendly, was not kept waiting, I had an appointment
Very friendly, was not kept waiting, I had an appointment and they took me immediately. Dan kept me informed of everything they were doing, also when they took my car to have it serviced. I was very pleased with him
Very friendly, was not kept waiting, I had an appointment
Very friendly, was not kept waiting, I had an appointment and they took me immediately. Dan kept me informed of everything they were doing, also when they took my car to have it serviced. I was very pleased with him
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear about your positive experience at Phillips Buick GMC. It's great to know that Dan provided you with timely updates and friendly service during your appointment. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, the Team at Phillips Buick GMC
Very happy with the communication with Kylie in the
Very happy with the communication with Kylie in the service department. He keeps me in the loop on what is going on with my vehicle.
Very happy with the communication with Kylie in the
Very happy with the communication with Kylie in the service department. He keeps me in the loop on what is going on with my vehicle.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Jim! We're thrilled to hear that you had a positive experience with Kylie in our service department. Communication is key, and we're glad he kept you informed about your vehicle. We appreciate your feedback and look forward to assisting you again at Phillips Buick GMC! Sincerely, the Team at Phillips Buick GMC
I drove 2 hours to get a suv, I stepped in for greater by
I drove 2 hours to get a suv, I stepped in for greater by Mark I gave him a hard time (that's me ) lol . He had no attitude he said follow me, looked me up and brought me the suv. I came I saw I conquered ! Happy ending no clue
I drove 2 hours to get a suv, I stepped in for greater by
I drove 2 hours to get a suv, I stepped in for greater by Mark I gave him a hard time (that's me ) lol . He had no attitude he said follow me, looked me up and brought me the suv. I came I saw I conquered ! Happy ending no clue
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Truly appreciate your thoughtful feedback, Nicole! We’re glad to hear about your positive experience with Mark at Phillips Buick GMC. It’s great to know you drove two hours to find the perfect SUV, and we appreciate your sense of humor! We look forward to welcoming you back for any future needs. Enjoy your SUV! Sincerely, the Team at Phillips Buick GMC
It took a lot shorter time to complete this deal than
It took a lot shorter time to complete this deal than most dealers that I've been to before
It took a lot shorter time to complete this deal than
It took a lot shorter time to complete this deal than most dealers that I've been to before
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! It's great to hear that your experience at Phillips Buick GMC was quicker than at other dealers. We strive to provide an efficient process for all our customers and look forward to serving you again in the future. Sincerely, the Team at Phillips Buick GMC
As an out of state buyer, I had some anxiety about the
As an out of state buyer, I had some anxiety about the process of paying sales tax and registration. Turns out these are specialties of Phillips Buick. The were able to pay Texas taxes AND register the vehicle for me. Plates should arrive by mail in a few weeks! Wow, they just made it all so easy.
As an out of state buyer, I had some anxiety about the
As an out of state buyer, I had some anxiety about the process of paying sales tax and registration. Turns out these are specialties of Phillips Buick. The were able to pay Texas taxes AND register the vehicle for me. Plates should arrive by mail in a few weeks! Wow, they just made it all so easy.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Appreciate you letting us know about your experience! We’re delighted to hear that you had a smooth experience with Phillips Buick GMC, especially as an out-of-state buyer. It’s great to know that our team could assist you with the Texas taxes and vehicle registration to make the process easier for you. We appreciate your feedback and look forward to seeing you again! Enjoy your new vehicle! Sincerely, the Team at Phillips Buick GMC
Everything that needed done was taken care of in a timely
Everything that needed done was taken care of in a timely manner. Very Professional. Thanks
Everything that needed done was taken care of in a timely
Everything that needed done was taken care of in a timely manner. Very Professional. Thanks
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re pleased to hear that everything was taken care of in a timely manner and that you experienced our professionalism at Phillips Buick GMC. We appreciate your feedback and look forward to serving you again soon. Sincerely, the Team at Phillips Buick GMC