Reviews
First time getting warranty service-
I've never owned a new vehicle before and I hadn't ever dealt with warranty service. I had come prepared for the long haul since I was used to waiting forever to get work done. The service department was quick, courteous, and had me in and out before I had a chance to get settled. Nice waiting area and great relief working with a group that knows what they are doing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oustanding
Awesome Dealer and service department. The buying process was great and getting my truck serviced is quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wonderful service!
Ariel was very prompt about scheduling a rental car when it was decided that repairs were covered under warranty. She was also warm and friendly any time we contacted her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Working with Larry Reger.
Larry Reger was our sales representative when we made our purchase of the 2016 Chevy Spark. Larry was extremely professional and cared about our needs originally my wife and I came in to look at a 2008 Ford Taurus that was in stock due to trade-in that happened about a week ago. My wife and I were looking for an affordable and reliable vehicle for myself to get to work everyday. When we took the Ford Taurus out for a test drive that vehicle was shaky and I could tell it had a lot of problems. Instead of selling us the Ford Taurus Larry had recommended to us that it would not be a smart purchase to get the get the original vehicle we came in for because it would be unreliable as well has a vehicle that would absorb our money due to repairs. Larry made sure that my wife and I were taken care of as we looked at a few other options thankfully the dealership had a promotion going on for the 2016 Chevy Spark. Larry was very knowledgeable and very respectful and I would highly recommend him as a sales representative. Even after the dealership was closed he made sure that we were still taken care of and helped finalize our purchase of the Chevy Spark. I have nothing but good things to say about Larry and the Chevrolet Buick GMC of Fairbanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great
Thank you. Very informational customer service friendly, leased a new car, new to Fairbanks and needed to find something reliable and affordable. Thanks to everyone for the help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Service
Took Silverado in for oil change and tech found a leaking wheel seal and loose steering leakage. Both were fixed. I've always enjoy the service I receive at Chevrolet Buick GMC of Fairbanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
service review
Satisfied on all services rendered. Service employees were outstanding.. Very efficient and timely in servicing my vehicle..
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience!
We came into the dealership with very high expectations. The experience turned out to be a good experience for all of us. It almost met our expectations. Great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome experience, very professional.
Henry Ching the Fleet and Sales Manager went out of his way to help me get the car I wanted. The transaction was friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vehicle owner
A very pleasant experience having my vehicle serviced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
