Reviews
Excellence!
I had a lease that I no longer wanted and with the help of Paul Mazza and Nick I was in the car I wanted within a week and had the car delivered to me since I lived two hours away which was awesome! Incredibly helpful group of people and will always take my business to them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paul Mazza and the Gates team
My wife and I have purchased several vehicles from Gates GMC Buick Nissan over the past decade and we are now also leasing one. We have come back over and over to Gates because, not only has the purchasing process been stress-free and facile, but the service group is exceptional. Special shout-outs to Paul Mazza and Nick Truax who really make the purchasing experience enjoyable with their friendliness, professionalism, and knowledge. I highly recommend the folks at Gates!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of a new 2015 Buick Encore
Excellent! I was looking for a long time (2 years) to replace my 2007 Pontiac G6 family car. I went to Gates GMC and Paul assisted me with service. Paul answered my questions and concerns about the Buick lineup. I liked the size and room of the Encore plus the AWD. The SUV has great acceleration and great on gas. The trim features were much better than the Trax. I wanted a certain color and Paul found the SUV. I wanted to pay a certain price with 0% financing. Paul helped me with the negotiations. The team at Gates takes care of my SUV after the sale with kind and courteous service. Next vehicle I will certainly start with Gates GMC. mark
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top Notch
I purchased my dream vehicle (370Z) from Jim Satalino at Gates and have to say that the entire transaction could not have gone smoother... Jim was the lead sales contact however I dealt with several people i.e. finance, sales manager, sales assistance, and everyone was great to work with. At first I thought it would not be possible to afford this vehicle at this time, however Gates did a fantastic job working with me on the payment options as well as greatly discounting the cost of the car in order for me to drive away with it. The trade-in that I received was too good to pass up, this sealed the deal. Jim Satalino was great to deal with; he was always very responsive to my questions & negotiations. Most of our dealings were handled through texting and email, where you would think communications could break down, but this was not the case, I received a speedy replies to any questions and negotiations. I like that! I am 100% satisfied with my purchase at Gates Nissan. I have purchased many new cars in my lifetime and have to say that this first purchase through Gates was probably my smoothest and most satisfying. Gates will be the first place I go to when I am in the market for another vehicle. Thank you Jim and team for making this purchase a very smooth ride:) Paul Mailloux
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding, personalized customer service!
Gates is a dealership which works hard to find the right vehicle be having excellent and informed staff. Paul Mazda spent most of his day helping me find a car specific to my needs. He showed me several vehicles and patiently test rode each vehicle. He was kind and I recommend working with him as an excellent car sales specialist. I was happy to work with Paul.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WHERE TO GO FOR A VEHICLE .......SIMPLY GO GATES
The Gates Experience ....Class Act !!! Mr.Satalino is a great representation of what the Gate's Family is all about ...professional, knowledgeable and honest. A very enjoyable experience from start to finish.I'll certainly be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchased 2011 Chevy HD2500 LTZ
I can't say enough about Jay Handfield and the rest of the crew at Gates GMC. The sale went well and the service after has exceeded my expectations. I will certainly look Jay up when its time for a another purchase. Thanks again for everything. Keep up the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always the best experience and easy process
Highly recommended... they will do all they can to help and make the buying process simple with no stress. We have been to many dealers. This would be my top choice!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best car buying experience ever!!
I have purchased several vehicles from Gates GMC over the years and they are very knowledgeable and they understand my needs in a truck. This time I had the pleasure of working with Tara and I couldn't have been happier. She took the time to show me everything my truck has to offer. I would highly recommend Gates GMC and Tara to anyone looking for a new vehicle!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jay Handfield cares
My experience buying my Nissan Pathfinder was nothing but a pleasant one, thanks to Jay. He was not only professional and knowledgeable, but genuinely cared about making sure my needs where met. His attention to detail and follow up has earned my respect. We keep coming back to Gates because of their great service department, and I know I will look for Jay when I need a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
