Reviews
We found the Infiniti QX80 we were looking for at the...
We found the Infiniti QX80 we were looking for at the right price and in great condition at Kelly Cadillac. Since we live in Virginia, I called Uzma at the dealership and she walked over the vehicle with me via FaceTime. Two days later I drove up and purchased the car. The process was so smooth and easy. Geoff & Kelley Kelly run a great dealership and Uzma could not have been more friendly, accommodating and just made the process so simple. We couldn't be happier with our "new" car and I highly recommend giving Uzma a call when you're in the market. High class, A+ service all the way! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Bill, Thank you for your business and the 5 Star Dealer Rater Review. We hope you are enjoying your new Infiniti. We will share your kind review with Uzma. Again, thank you for your business. Sincerely, Kelley and Geoff Kelly
My husband & I were in the market for a used car. We...
My husband & I were in the market for a used car. We stopped at Kelly Cadillac because we saw a nice used GMC Acadia on the lot. We met Uzma and she was the perfect salesperson. She answered questions we had but was not pushy in any way. We continued to shop all day and returned to Kelly Cadillac to make them an offer. I stopped in the next day to check on the offer and Geoff Kelly made us a deal that would work for us. He was very friendly and grateful for our business. When we returned to pick up the car we again met Uzma and she then took us to see Glenn Davis to handle all the paperwork. He was very efficient and friendly in handling the situation. Uzma waited around for us to get done (way past her quitting time) just to make sure we knew all about everything on the car. She even helped us set up the OnStar service. Everyone we came in contact with at the dealership was very professional and yet friendly and accomodating. We couldn't have asked for a better experience! They are great!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Cindy and John, Thank you very much for the 5 Star Dealer Rater Review. We appreciate your business and the very kind review. It is customers like you that make us love what we do! We will be sure to share this review with Uzma and Glenn. Again, thank you for your business. If you need anything, we are here for you! Sincerely, Kelley and Geoff Kelly
Got a flat on the turnpike during 1 hr commute to work....
Got a flat on the turnpike during 1 hr commute to work. Called and they fixed it STAT and I'm not (yet!) their customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Dana! Thank you very much for taking the time to give us a 5 Star Dealer Rater Review. We love the fact that you will soon be our customer. People like you are the reason we do what we do. We will make sure Kiarybeth hears about your kinds words. We will see you soon. Sincerely, Kelley and Geoff Kelly/ Owners/ Kelly Cadillac
Uzma is knowledgeable, helpful and kind. Any and all...
Uzma is knowledgeable, helpful and kind. Any and all requests were filled. Actually the whole team was a Class Act team - all were engaging, helpful and took their time with me. Great experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Maureen, Thank you so much for your business. We hope you are enjoying your new CTS! It is such a beautiful car. We look forward to taking great care of it! We will make sure Uzma and Glenn hear about your 5 Star Dealer Rater Review!! Have a great day, you made ours! Sincerely, Kelley and Geoff Kelly
This was absolutely the best experience my husband and I...
This was absolutely the best experience my husband and I have ever had at a car dealership ! Everyone took the time to discuss everything with us very clearly without feeling rushed! No pressure either! To have the owner take the time to talk to us and to also give us a great deal on our trade meant so much ! He really took care of us ! Our salesperson was the best ! Will Recommend this dealership to all our friends !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This dealership is fantastic! I have purchased many...
This dealership is fantastic! I have purchased many vehicles over the years and NONE compare to this dealership. You are treated like a very special person from the time you walk in the door.Kind, Considerate ,Respectful. Helpful in every way possible.Trade in price was great. First time ever I was given a trade price on a vehicle and didn't feel offended.It was well worth the 50 mile plus trip to purchase this vehicle.Beautiful CT6 Prem. Lux. AWD.To all the staff I met at this dealership. Thank you for your kindness and help in everything. to UZMA my sales person. She spent hours with me going over this new vehicle making sure I was comfortable with everything before I left the dealership. thank you. Again , a dealership like no other!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there! Thank you very much for the 5 Star Dealer Rater Review. Your kind words mean a great deal to us. We hope you are enjoying your CT6. Uzma will be happy to review the many many features of your vehicle whenever you need assistance. We will be sure to share this review with Uzma and Glenn. We appreciate your business. Sincerely, Kelley and Geoff Kelly
We drove almost 500 miles to purchase a new vehicle due...
We drove almost 500 miles to purchase a new vehicle due to availability of what we wanted. We told Uzma on the phone before we made the trip that we were nervous since we are old school and not familiar with the dealership. She did everything she could to answer our questions and emailed documentation to review charges before we made the trip. I think she was as nervous as we were that we would be happy with with the vehicle. Uzma was very professional, yet personable, as were Geoff Kelly and Marc Gagliardi.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Rick and Sandy, Thank you so much for making the trip to Lancaster! We hope you are enjoying your new XT6. You picked our favorite color Shadow Metallic! You are correct in the fact that Uzma was very hopeful that you would like your XT6. She is such a conscientious and caring salesperson. We appreciate the 5 Star Dealer Rater Review! Have a great summer! Sincerely, Kelley and Geoff Kelly
Best car buying experence we ever had wonderfull people.I...
Best car buying experence we ever had wonderfull people.I will recomend Kelly Cadillacin the highest regard. these people treat you like family and there is no pressure
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Dale and Kelly, We hope you are loving your new CT5!! You made our day yesterday - you are so much fun to do business with ~ we appreciate the 5 Star Dealer Rater Review too. We look forward to taking great care of your CT5. Happy Memorial Day Weekend. Sincerely, Kelley and Geoff Kelly. PS. I did make Geoff a nice dinner....
Tell Geoff he owes me one for the dinner. LOL Have a great holiday
We truly appreciated how nice and accommodating the staff...
We truly appreciated how nice and accommodating the staff we came in contact with at this dealership was but more importantly we want to acknowledge how professional and patience Uzma Shafqat was. Purchasing a new car now a day with all the new technology and various features can be confusing but Uzma took her time explaining and breaking down how to use the various features even following up with a phone call after our purchase. We love our new car. If all sales persons at your dealership Is as personable as Uzma is I’m sure people will remember and come back. We certainly will.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Lisa, Thank you very much for your business. We hope you are enjoying you new CT5 - that color is our favorite! We look forward to taking great care of your CT5. Uzma will hear about your kind words! We agree, she is a wonderful salesperson. Enjoy your day - you made ours! Sincerely, Kelley and Geoff Kelly
There's not enough words to describe how great we where...
There's not enough words to describe how great we where treated. It was the best experience I had at a dealership. Uzma was so nice she did amazing explaining the features of the car. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! Thank you so much for your business. We appreciate the time you took to fill out the Dealer Rater (and thanks for the 5 Stars!!). We will share your kind words with Uzma. Have a great day and thank you again! Sincerely, Kelley and Geoff Kelly
