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Kelly Cadillac

(985 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 21 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(985 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Cadillac from DealerRater.

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The WHOLE process starting with the online search to...

The WHOLE process starting with the online search to driving off the lot was PERFECT! We appreciated the welcoming atmosphere from everyone including the owner's Geoff and Kelley to Glenn in finance (who explained EVERYTHING from start to finish)and our sales person Uzma (who sat in the car and explained everything in the car and made sure we were comfortable with the settings-HOW WE APPRECIATED THAT)... YOU FOLKS ROCK! Thanks so much for the warm reception into the Kelly Cadillac family! We got "service with a smile"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello! Thank you very much for your business. We hope you are enjoying your CTS! It was our pleasure to meet you and we look forward to taking care of your car. We will make sure Uzma and Glenn hear about your fantastic review. Sincerely, Kelley and Geoff Kelly

I was treated very good by the staff at Kelly...

I was treated very good by the staff at Kelly particularly by my Sales Rep Miss Uzma Shafqat. They made every effort to accommodate by budget and exceeded my expectations. I left their business a very satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello There! Thank you for your 5 Star Review! We appreciate your business and we agree, Uzma is the best! We will ensure Uzma hears about your review. We look forward to taking care of your vehicle. Sincerely, Kelley and Geoff Kelly

I was not planning on buying a car but Kim was personable...

I was not planning on buying a car but Kim was personable and "real". She pointed out all the features of the car without being high pressure. In fact, every. single. person. we encountered at Kelly was friendly and low-key. You'd think being a Cadillac dealer they'd be snotty and high-pressure. No way! Everyone went out of their way to be friendly. They answered all of our hundred questions (not kidding). Full disclosure - I am repeat customer. We had previously bought a Cadillac from a Toyota dealer and I have been getting it serviced at Kelly. I have been so impressed with the service department's honesty and kindness that I decided to look for my next car here. Honestly, I was a little embarassed at first because my budget was low, but we found a great used car in my price range! I couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you very much for your kind words. We are so happy Kim was able to find the right car for you. Thank you for your loyalty, we sincerely appreciate you and your business. We look forward to taking care of your car. Have a great day. All the best, Kelley and Geoff Kelly

Marc found the car we wanted quickly and followed through...

Marc found the car we wanted quickly and followed through with contacting us. He was very thorough and knowledgeable when answering questions. We also appreciate the extra time he took in going over the car functions when we made the purchase. He was flexible with time and very patient. Everyone at this dealership was pleasant and helpful. I would definitely recommend Kelly Cadillac!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Lynne (and Hap), Thank you very much for your business. We hope you are enjoying your XT5! A big thank you for filling out the Dealer Rater. We will make sure Marc sees a copy. Enjoy the rest of your summer. We are here for you if you need us. Sincerely, Kelley and Geoff Kelly

I was a great experience!

Everyone was pleasant and made the whole process easy. Uzma explained everything in detail and answered all questions I had. I would definitely recommend Kelly Cadillac to friends and famil.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Ken, Thank you for the 5 Star Dealer Rater Review. We appreciate your business and hope you are enjoying your XT4. Thank you for recommending us to your family and friends. If you need anything, please give us a call! Sincerely, Kelley and Geoff Kelly

Mar was amazing. If we could give him 10 stars we would!...

Mar was amazing. If we could give him 10 stars we would! He stayed past his normal working hours to make it happen for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you and we agree...10 Stars for Marc! We appreciate your business, please let us know if you need anything. Enjoy the remainder of your summer. Sincerely, Kelley and Geoff Kelly

I liked a car and my mom Contacted them via the link and...

I liked a car and my mom Contacted them via the link and Kim contacted my mom right away. She was more than informative than any other dealer we went to. We went up to look at it the next day and they had it all ready for us to test drive. Glenn and Kim were so helpful with explaining everything and John couldn’t wait to put gas in it! And he gave me a Cadillac water bottle, which I love!!! I think I need to visit more to get some since I use it so much, lol! Kim went over everything in the car with me while my mom did the paperwork! They went over and above ANY dealership I been to and my mom and pap! I would recommend them to anyone!! I love my car and passed my drivers license!!! If you want exceptional service this is the place to go!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your business and the 5 Star Review! We hope you are enjoying your Accord! Congratulations on passing your drivers test ~ awesome! If you need anything, please contact us. We will make sure Kim reads the review! Enjoy the rest of your summer. Sincerely, Kelley and Geoff Kelly

Used car purchase

Uzma, Marc, Glen and Geoff were very customer service oriented. Will be back for the service of my vehicle when the time comes. Looking forward to it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for your business. We appreciate the 5 Star review too!! If you need anything, please let us know. We look forward to taking very good care of your DTS. Have a great day. Sincerely, Kelley and Geoff Kelly

Great experience!

Uzma and the rest of the staff were extremely helpful in our efforts to surprise our mom with a new XT5 for her 70th birthday! I would highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Jen, Thank you for the review! If you have any pictures of the "surprise"..please share! We hope your Mother is enjoying the XT5. We are here for her if she needs anything! Thank you again ~ Sincerely, Kelley and Geoff Kelly

Bought new Cadillac at Kelly Cadillac

Uzma is the most caring person I have ever met. She knew all the inns and outs and could answer any question that I ask her. If she didn’t have the immediate answer it would not take her long to find the answer for you. she was involved in every aspect of buying the car and kept in good communications with me seeing that I was so far away from the dealership. She actually pulled me in to see what they had that would meet my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Len, Thank you very much for your kind words and the 5 Star review. We will share this with Uzma, we agree she is a very nice person. If you need anything, please do not hesitate to contact us. It is our pleasure to ensure you complete satisfaction. Enjoy your new CT6! Sincerely, Kelley and Geoff Kelly