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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Extremely helpful, wonderful personnel and treated me as...

Extremely helpful, wonderful personnel and treated me as a customer with the upmost respect on my requests. I will continue to be a customer of Lima Auto Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dan was great......very genuine and knowledgeable and we...

Dan was great......very genuine and knowledgeable and we felt comfortable doing business with him and Lima Auto Mall. Dan also took the time to explain all the technical parts of the vehicle. So glad we found the vehicle we were looking for and so glad Dan was there to help us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This was an awesome car buying experience! Dan went above...

This was an awesome car buying experience! Dan went above and beyond with my car buying experience! From all the information given, to the test drive and driving off the lot!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They were great to work with on purchasing my new Chevy!...

They were great to work with on purchasing my new Chevy! Charles was very helpful and friendly. Recommend this dealership to anyone looking for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bill showed us all the possible options of our 2 vehicle...

Bill showed us all the possible options of our 2 vehicle choices. Working with him was great and stress free. We would recommend Bill to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The entire team at Lima Auto Mall makes you feel like...

The entire team at Lima Auto Mall makes you feel like family whether you are working with sales, service or the body shop they are all a class act.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As a returning customer to the Lima Auto Mall, I found...

As a returning customer to the Lima Auto Mall, I found this experience as seamless as my first. The same pleasant employees, great service. Five star!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I was treated very well at the Chevy dealership. The...

I was treated very well at the Chevy dealership. The salesman was not pushy and listened to my desires. Was genuine and not "plastic," and I appreciate that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

After countless wasted attempts of finding a truck I was...

After countless wasted attempts of finding a truck I was pointed to Dan over at Lima Auto Mall. Hesitant ,as I live in Chicago ,a 5 hour trip seemed very unpleasant. After a phone call, couple detailed videos and conversations I was on my way to Ohio. I was taken care of right away, no jumping through loops or any funny stuff. 100% transparent on everything. Detailed car fax couldn’t have asked for a better experience. Special thanks to Dan for helping during and after and also Aaron in finance. Thanks again 🤝🤝🤝

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dan was excellent with customer service. Car was ready to...

Dan was excellent with customer service. Car was ready to go when we got there, he even went on the internet to find out how to work all the extras on my Jeep Grande Cherokee. I would definitely recommend Dan for your next vehicle purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.