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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Was a pleasure working with Mike and Ryan. Great service...

Was a pleasure working with Mike and Ryan. Great service and customer care! Will recommend them to anyone. Made buying a car fun again/ thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great dealership and great communication all around I...

Great dealership and great communication all around I would suggest anyone looking for a great car to shop with them ,chris was very prompt with communication i never felt pressured like most salespeople do

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We had a wonderful experience buying our 2020 Equinox...

We had a wonderful experience buying our 2020 Equinox with Dan! The entire staff was helpful, informative and welcoming! We will definitely be returning in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone was so helpful. I didn’t feel rushed or that my...

Everyone was so helpful. I didn’t feel rushed or that my questions were stupid questions. They did everything they could to get me the best deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Drove through the Lima Auto Mall just to see what was on...

Drove through the Lima Auto Mall just to see what was on the lot .Charles came out and helped me and my fiance look for a vehicle within my price range. I appreciate his help and kindness through the whole buying process. I will Definitely be coming back for any future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Bill Cook was very friendly and a great salesman very...

Bill Cook was very friendly and a great salesman very detailed and knows his cars thank you Bill for a great experience at Lima Auto Mall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Thanks so very much for helping me select my new vehicle!...

Thanks so very much for helping me select my new vehicle! My family has now been sold three great vehicles with Charles McClung's help.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Chris and the rest of the guys made my first experience...

Chris and the rest of the guys made my first experience with buying a vehicle painless and were the nicest people you'll ever meet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly service. Willing to deal with us and work with...

Friendly service. Willing to deal with us and work with us on our trade in vehicle. This was our 1st experience at Lima Auto Mall. We would go back there in the future.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

As always top notch service... the friendly staff and...

As always top notch service... the friendly staff and professional service are always top notch. Once again, I will never go anywhere else for sales or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.