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Lima Auto Mall

(3,141 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Ford Focus

Great personal service. Dan was down to earth and very knowledgeable which made the process easy and quick. Well be heading back in the future for any other purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Lima Auto Mall

Dan and Josh were great to work with. They took the time to get me a great deal. I’ll be back to buy my next car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Arrived with no expectations

We came into the dealer knowing what we wanted but wasn’t sure if we would buy it or not. We hooked up with Brandon and he did a good job at getting us what we wanted and what we wanted to spend. This dealer also has a really good selection for everyone.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Wonderful Experience

Dan and Josh made buying a new vehicle very pleasant. Had some laughs along the way...... I would recommend Lima Auto Mall to anyone who needs a new vehicle and wants an easy, to the point transaction to visit them. Thanks guys for what I thought was going to be a painful process to one that I really enjoyed. You guys rock!!!! 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

If Tom Ahl visited, they would knock his socks off!!!

The Lima Auto Mall is by far the best service center you will find anywhere in the city of Lima. The staff are always courteous, friendly, and helpful. They make you feel like you are their only customer. As soon as you walk in, you are greeted by several staff. I have visited other dealerships and have never had an experience like I have at the Lima Auto Mall. In fact, I have the same excellent experience each and every time I visit. Whether it is an oil change, or getting new tires....the service always exceeds expectations! The Lima Auto Mall is always the right choice when having your car serviced. If Tom Ahl visited, they would knock his socks off!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I love the Lima Auto Mall!

Such great customer service! I always have a great experience each and every time. I highly recommend Lima auto mall to all of my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

We purchased a vehicle in December of 2018. We had a service need In January. They were helpful and accommodating to work with our schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best Service

The service is great! The sales people are friendly and do everything they can to satisfy the customer. I would recommend them to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales staff helpful

Had some issues with pre owned car.. took car back and are fixing it free of charge.. so thanks to the service Dept. For fixing it and making it safe.. so thanks to Jeff and this team..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service as always...

Routine service and tire repair were great as always!! Always appreciate all of their help with both routine service and when there is a problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.