Reviews
Used vehicle purchase
There were a few issues with the vehicle when first looking at it. Our salesman, "Spanky" did an excellent job making everything perfect. Would buy from him again!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They made it easy!
We are very grateful for the team at Lima Auto Mall. Our salesman-Dan, manager-Josh, & finance person-Aaron, were all so helpful & knowledgeable. They were also friendly & genuine. We just purchased our 4th vehicle from there & it was a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Exceptionall. Service
I was treated like a valuable customer even though I only use their service about once a year. I bought my car nearly five years ago and have driven it less than 8000 miles. I am retired and have some health issues but do need to have a car I can rely on. These employees have always been polite and honest while keeping my car in excellent condition. They can be trusted to give you exceptional service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
I put around 50k miles on my vehicle each year. Eric Maenle understands that I rely on my vehicle to get me where I need to go without having mechanical issues. So I trust the service department @ Lima Auto Mall to keep my vehicle running at peak performance week in and week out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike Tanguay
This is the second auto we have bought off of Mike. He works hard to get you the best deal he can and both times we drove it home that day. Financing deal was better than my own bank was able to offer me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience!
Do not hesitate to purchase a vehicle from these guys! They have gone above and beyond to help make our experience great. Mike is so knowledgeable about the features on the Cadillac and he is very willing to teach you about everything. He has invited us to stop back anytime we have a question and he will help us and I have no doubt that he will!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Car repaired
Customer service like no other. I worried about buying a car “out of town”. Shouldn’t have worried! I have never had this level of customer service. They just take care of you!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick response to my request for the best deal on a new car
I was treated very well by the salesman Steve and I felt confident that I had been given the best deal available on the lot. Everyone was very friendly and helpful at the dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
It was a great experience.. We really enjoyed working with Dan. When it's time for another vehicle we will go back to see Dan..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Really enjoyed
I really enjoyed working with Dan. He helped me find exactly what i needed and I love my new car! I'll definitely come back to Dan when I need another upgrade!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
