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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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We always have a great experience when we come to purchase a

We have always had a great experience when we come to lima auto mall everyone is so helpful and friendly we will always come back thankyou

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easiest car purchase ever

I just picked up my gently used 2016 Chevy Volt from Lima Auto Mall. First of all I was able to negotiate the deal via the internet and have the details worked out BEFORE I drove down 2.5 hrs from Cleveland. My salesman Mike was great and I was so satisfied I brought him doughnuts for all his work making my deal happen in 24 hrs. The finance team and ally maxe it happen quickly. I would recommend this dealer for fair pricing and sales to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Couldn't be happier!

This was my first time purchasing from this dealreship, yet the staff and salesmen treated me like a valued returning customer! The selection of greatly priced vehicles was also impressive. Would definitely recommend the dealership to friends and family. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

outstanding

Steve and the crew were very nice and very helpful. Great selection, they got a price I couldn't say no to. Everything went very smooth, they worked directly with my bank and I was setup ready to go in no time. Outstanding experience. I recommend Lima Auto Mall to anybody ready to buy new or used. Jeffrey Hunt

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Right on the corner and right on the price.

Super nice people, great facilities, and best of all great prices. Chris Kiefer listened to my concerns to get me the deal I couldn't say no to. If you want a great car at a great price, go see Chris.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

was a very good experience

went in looking for a used vehicle for my wife. they worked with us so well on trade ins and monthly payments that we bought a new truck for myself and a used minivan for my wife

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience

Steve made the purchase go smoothly and without hassles. Also took the time to setup blue tooth, Sirius XM and OnStar; Also took the time to show all the cool gadgets and how to navigate the menus. Very happy with my Certified Preowned 2012 Chevy Cruze

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

good service & friendly sales people.

We had great service,All people were kind & considerate in showing what we were looking for-Everyone.Any questions we had were answered & treated with good information we asked for.All options were given to us.We were very pleased & is the 2nd car we bought here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

used car purchase

Was looking for a newer car. Had seen several I wanted to check out from their website. I did end up purchasing a car from their sales consultant, Rob Crist. Rob was extremely helpful, courteous and professional. Would recommend anyone visiting Lima Auto Mall to ask for Rob. Would have given a 5 star rating, but was upset with the person who set up the loan. I had requested to go thru my Credit Union, and was told they got me a better deal from the one they set up with. ( not all their fault, I should have questioned it ) the loan rate is over 4. higher than who I requested to go with ). Extremely satisfied with Rob from their sales staff and would gladly recommend him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

new car

Stop there to look at new and used Cadillac's. felt good talking and working with the sales people. after several test drives of different vehicles I ended up buying a new CT6.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.