Hill Cadillac

I drove 90 miles to buy my new Cadillac at Hill Cadillac and I had a great experience. Lucas was a very professional sales rep, and the General Manager Mark was very helpful.

Hill Cadillac in Newtown Square is the absolute worse customer service car dealer I’ve ever had the unfortunate displeasure to deal with. Do yourself a favor and give your hard earned money to a different place when buying a car or taking it in for service.

Service experience was anything but good. 3rd party stereo was installed in the vehicle years ago and had been working fine until recently. Took it to Hill and they tried to resolve the issue. I was told it was the amplifier (after Hill had conferred with a 3rd party car stereo shop) and would cost $ 1,700 to repair. I gave them the OK to fix and once they had put the amplifier in the car still nothing with the sound was working. Next, I was told that they did not know what else to do to fix the problem! So, after arguing with the manager, they cut the bill in 1/2 and charged me $893 for something they couldn't fix. Not to mention they had my car for almost 2 weeks. I would never use them again for anything unless stuck in a position where I just had no other choice, and I still don't believe they actually had the nerve to charge me 1/2 the bill and fixed nothing. Pretty pissed off right now....

Was very disappointed with Hill Cadillac today they had my car for a week and when I got it back it was dirty and had anti freeze on my back floor and just gave me paper towels for it to clean up

I was not going to write a review and let bygones be bygones, however, the poor customer service and the now extortion that Hill Cadillac is attempting to pull….. on top of fraudulent documentation has forced my hand to leave this review. My Wife and I were waiting for a specific trim level of a Lyriq to arrive. The salesperson contacted me to let me know that another similar model had become available due to someone backing out of the deal. I acted immediately and drove to the dealership to purchase the vehicle. We were asked to sit in the vehicle and take a look, but not offered to take it for a test drive. I noticed that the vehicle had 63 miles on it. I asked how was this possible if the vehicle just arrived at the dealership 4 days prior and someone had a deposit on it. The salesperson said he didn’t know. Next, the dealership and salesperson moved swiftly to get us through the purchase of the vehicle and next thing I know we were on the road driving home in the Lyriq. Part of the way home I noticed that there was a gash in the leather on the steering wheel. I then noticed that the overhead console where the sunroof controls and OnStar controls are, was hanging out of the ceiling and not properly secured. The vehicle also rode very rough as if it was in need of an alignment. I had just traded in a Lyriq Lux 1 for this model and the Lux 1 had none of these issues. The HD Surround Camera system was not working either (that is not the dealership’s fault, that is a software issue that GM needs to resolve). With everything wrong that I listed here and noticing that the dealership wrote on the sales slip that the vehicle had 15 miles on delivery, I decided that the best course of action was to return the vehicle and get back into my original Lyriq. To my surprise, the dealership asked no questions and did cancel the deal and returned my vehicle and deposit to me. I am grateful for that going well. We felt bad about the deal going sour with the Lyriq. However, while at the dealership during the purchase of the Lyriq that I returned, my wife had her eye on a CT5. We decided to stay loyal to Hill as they handled the prior deal with grace and after a few days, we decided to contact the salesperson again and stated we were interested in the CT5 and wanted to place a deposit on the vehicle to hold it until we could come in and test drive it and were hoping to take delivery the same day. The salesperson took my deposit over the phone and told me that we needed to be there the following Saturday early, because they are closing early for their Christmas party. He said try to come Friday if possible. My wife and I switched our schedules around to accommodate this request. Less than 24 hours later I receive a text from the Salesperson that he wanted to know if we were “100%” on the car, because someone else wanted to buy it. That left us with a bad taste in our mouth, we would not have given a $1000 deposit if we were not serious. They also should not be entertaining someone else if there is a deposit on a vehicle. This is insulting. Follow that up with the next few text message exchanges with the Salesperson asking us to be there at 5pm on the dot Friday, because their Christmas party was that day. I questioned him because he told me the day before to change my schedule because their Christmas party was Saturday. The insult and the multiple lies from the salesperson and dictating to us when we need to be there, as well as making us feel rushed/forced to stay committed to a vehicle that we didn’t even get to test drive yet, forced us to cancel the deal. We requested the $1000 deposit back and Hill Cadillac is refusing to do so “until they sell that vehicle to someone else”. This is crooked and I believe illegal. I have already disputed the charge with my credit card company. I have pictures of the deposit receipt where they signed my name on the signature line (this is fraud).

George at the service desk, is a true asset to Hill Cadillac I really appreciate the help he gave me this morning . This is why, I am a returning customer

Ordered an Escalade on Feb 1st. I was told that it would take 10 weeks. After 18.5 weeks I was told that it would be available in November. Refunded the deposit of $4,000 and wasted so much of my time. I believe they had the allocations and probably bumped my order off after getting a more expensive order. Extremely disappointed with the false promise. The sales guy was great but the overall experience was Horrible and won’t be recommending anybody to this dealership. Now they are saying that I never did a Credit Application with them which is why they never ordered it. I was never going to finance. I was trading in my BMW X7 at $83,000, paid a $4,000 deposit (Feb 2nd), and the rest which was roughly $8,00 I was going to pay with a cashier's check. Also, please see the attached receipt of the $4,000 refund from you guys. Please try to get your facts right before commenting here which is going to mislead people.

Great place. My favorite Dealership to buy new and C P O Cadillacs. The sales staff is top notch and the service team are uber professional.

Not much to say here other then, never have a drove 4 hours round trip. To be treated so poorly by the entire staff. That inevitably I jump up screamed profanities and stomped out of the dealership. While my daughter stays behind with my wife crying. And my wife try’s to talk to both the business manger and general manager who either wouldn’t speak to her or just laugh in her face. This was hands down the worst car buying experience I have ever had and from a dealership as prestigious as CADILLAC absolutely MIND BLOWING.. no one should be buying a vehicle from this dealership. P.S. Cadillac Corporate will be notified of everything that occurred during this lovely time. P.S.S. HILL CADILLAC please don’t send me some lame apology…. To every one else please don’t buy from them.

The workers' are rude! My car has been in there on 4 different occasions for the same things. They have not repaired the car. The back up camera and Camera 360 doesn't work. They have no clue how to repair it. They gave us a sim card after we bought 3 that they told us to buy, and they took it back. They could not repair the issues with the car. and still can't fix it. They don't know how to fix it.