Skip to main content

Tom Kelley Volvo

(204 reviews)
Visit Tom Kelley Volvo
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (877) 876-3401 (877) 876-3401
Used (877) 875-1879 (877) 875-1879
Service (877) 875-1488 (877) 875-1488

Inventory

See all 85 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since January 2007.
Tom Kelley Volvo is a proud affiliate of the Kelley Automotive Group in Northeast Indiana. The Group is a family owned business founded by the late Jim Kelley in August 1952 the same day his son Tom Kelley was born. Since taking the helm Tom has expanded the Group's presence and its hallmark of community involvement. Currently the Group has grown to 9 dealerships representing 14 distinct brands in Ft. Wayne and Decatur IN. Our highly trained staff is here to continue the proud Kelley legacy and make the vehicle buying process a fun and rewarding convenient experience for our customers.
Simple. Transparent. Reliable.

Service center

Phone number (877) 875-1488

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(204 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Kelley Volvo from DealerRater.

Want to share your experience with this dealership?

Write a review

Great transaction.

Great transaction. No hassle, no fuss. In and out in under an hour. Ben was a great salesman and helped out and understood my needs.

Great transaction.

Great transaction. No hassle, no fuss. In and out in under an hour. Ben was a great salesman and helped out and understood my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing Ben to help you with your vehicle purchase! We are so glad he was able to help!

Show full review

Tom Kelly Volvo was attentive to my needs.

Tom Kelly Volvo was attentive to my needs. The salesman Ben was/is amazing. He made me feel at ease during the entire process. Tom Kelly Volvo is first class all the way.

Tom Kelly Volvo was attentive to my needs.

Tom Kelly Volvo was attentive to my needs. The salesman Ben was/is amazing. He made me feel at ease during the entire process. Tom Kelly Volvo is first class all the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for working with Ben and the team on your new Volvo! If you need anything in the future, please let us know!

Show full review

Top notch experience from the second I walked in.

Top notch experience from the second I walked in. If you want excellence, go here! Ben was wonderful to work with and "heard me". Everything was done through email and one phone call. I picked up my vehicle, with a sign and bow (great touch!), and he had the paperwork ready to go, 15 minutes! Mason walked me through the entire XC90 and made sure I was completely comfortable with my new SUV. We will be going back!

Top notch experience from the second I walked in.

Top notch experience from the second I walked in. If you want excellence, go here! Ben was wonderful to work with and "heard me". Everything was done through email and one phone call. I picked up my vehicle, with a sign and bow (great touch!), and he had the paperwork ready to go, 15 minutes! Mason walked me through the entire XC90 and made sure I was completely comfortable with my new SUV. We will be going back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Zack! Customer service is very important to us, so we are so glad Ben and Mason were able to provide you an excellent experience! Thank you for working with us!

Show full review

My husband and I were looking to buy our first Volvo XC

My husband and I were looking to buy our first Volvo XC 60 and wanted a good used low mileage vehicle. Ben Cauffman was our salesman who assisted us. He did a great job answering all of our questions. He made us feel relaxed and did not pressure at all. We very much appreciated the way he handled our search and we ended by purchasing with him. Thank you Ben!

My husband and I were looking to buy our first Volvo XC

My husband and I were looking to buy our first Volvo XC 60 and wanted a good used low mileage vehicle. Ben Cauffman was our salesman who assisted us. He did a great job answering all of our questions. He made us feel relaxed and did not pressure at all. We very much appreciated the way he handled our search and we ended by purchasing with him. Thank you Ben!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kerry, we're delighted to hear that Ben provided such a relaxed and informative experience for you at Tom Kelley Volvo Cars. Enjoy your new Volvo XC60!

Show full review

Very pleased with the whole purchasing process and

Very pleased with the whole purchasing process and experience The. Salesman was very friendly and welcoming.

Very pleased with the whole purchasing process and

Very pleased with the whole purchasing process and experience The. Salesman was very friendly and welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

H2orandy, we're delighted to hear that you had a pleasant purchasing experience with our team at Tom Kelley Volvo Cars. Thank you for the kind words!

Show full review

We stop at Tom Kelley and looked at a Expedition that we

We stop at Tom Kelley and looked at a Expedition that we found online. We then went on to look at five more Expedition at five different dealers that same day. We came back to Tom Kelley and made the purchase through them because great customer service, clean vehicle and smooth transaction. We had a great experience from the time we pulled in the parking lot till we left.

We stop at Tom Kelley and looked at a Expedition that we

We stop at Tom Kelley and looked at a Expedition that we found online. We then went on to look at five more Expedition at five different dealers that same day. We came back to Tom Kelley and made the purchase through them because great customer service, clean vehicle and smooth transaction. We had a great experience from the time we pulled in the parking lot till we left.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for working with Ben and the team on your Expedition purchase! Customer service is very important to us and we were glad we could meet your expectations!

Show full review

Had a great experience purchasing vehicle as an out of

Had a great experience purchasing vehicle as an out of state buyer. Ben Caffman was extremely professional and honest through out the process. He went out of his way to answer my questions including getting on face time so I could inspect the car to my satisfaction. I want to say thank you and recommend both Ben and Tom Kelley Volvo.

Had a great experience purchasing vehicle as an out of

Had a great experience purchasing vehicle as an out of state buyer. Ben Caffman was extremely professional and honest through out the process. He went out of his way to answer my questions including getting on face time so I could inspect the car to my satisfaction. I want to say thank you and recommend both Ben and Tom Kelley Volvo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rohan, we're delighted to hear that Ben provided such excellent service during your out-of-state purchase at Tom Kelley Volvo Cars. Thanks for the recommendation and enjoy your new vehicle!

Show full review

Wonderful experience and no pressure sales.

Wonderful experience and no pressure sales. We highly recommend Tom Kelley Volvo. They have followed up as promised as well.

Wonderful experience and no pressure sales.

Wonderful experience and no pressure sales. We highly recommend Tom Kelley Volvo. They have followed up as promised as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Chef Rhonda! We're delighted to hear you had a wonderful experience with us at Tom Kelley Volvo Cars! Thanks for the recommendation and kind words.

Show full review

Thank you Ben and Rob for making the purchase of my

Thank you Ben and Rob for making the purchase of my Nissan Altima a smooth and effortless transaction! Very pleased with their professional and courteous service. Thank you again for going above and beyond to provide a great experience with Tom Kelley Volvo!

Thank you Ben and Rob for making the purchase of my

Thank you Ben and Rob for making the purchase of my Nissan Altima a smooth and effortless transaction! Very pleased with their professional and courteous service. Thank you again for going above and beyond to provide a great experience with Tom Kelley Volvo!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Michelle, we're glad to know that Ben and Rob made your Nissan Altima purchase a smooth experience at Tom Kelley Volvo Cars. We'll see you next time! Enjoy your new ride!

Show full review

I love the setup of the various dealerships which I

I love the setup of the various dealerships which I think helps with service specialization. Similar to what I experienced in Dublin, Ohio when I lived there and dealt with Midwest Auto Group (ie, MAG). In addition to my Volvo, I also have a BMW which I service through To Kelley BMW. The entire sales team (Logan, Ben, Rob) were very helpful and service minded. They made the purchase process less stressful than normal and were able to answer all of our questions. Ben in particular was very helpful in explaining the many features in the car!

I love the setup of the various dealerships which I

I love the setup of the various dealerships which I think helps with service specialization. Similar to what I experienced in Dublin, Ohio when I lived there and dealt with Midwest Auto Group (ie, MAG). In addition to my Volvo, I also have a BMW which I service through To Kelley BMW. The entire sales team (Logan, Ben, Rob) were very helpful and service minded. They made the purchase process less stressful than normal and were able to answer all of our questions. Ben in particular was very helpful in explaining the many features in the car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a few minutes out of your day to send over a review. We appreciate you giving us the opportunity to work with you on your new Volvo! Please let us know if we can do anything to help in the future!

Show full review
See all 204 reviews