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Tom Kelley Volvo

(270 reviews)
Visit Tom Kelley Volvo
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2026 state dealer award
View 5 awards
2026 state dealer award 2024 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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About our dealership

This seller has been on Cars.com since March 2026.
Tom Kelley Volvo is a proud affiliate of the Kelley Automotive Group in Northeast Indiana. The Group is a family owned business founded by the late Jim Kelley in August 1952 the same day his son Tom Kelley was born. Since taking the helm Tom has expanded the Group's presence and its hallmark of community involvement. Currently the Group has grown to 9 dealerships representing 14 distinct brands in Ft. Wayne and Decatur IN. Our highly trained staff is here to continue the proud Kelley legacy and make the vehicle buying process a fun and rewarding convenient experience for our customers.
Simple. Transparent. Reliable.

Service center

Phone number (877) 875-1879

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Drew Glass was a pleasure to work with and helped me get into my lovely new XC90! And Tim in the service department will keep me coming back to take great care of my lovely new vehicle!

Drew Glass was a pleasure to work with and helped me get into my lovely new XC90! And Tim in the service department will keep me coming back to take great care of my lovely new vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Enjoy your new Volvo XC90! We'll be sure to pass along your kind words to Drew and Tim. Thank you for choosing Tom Kelley Volvo Cars!

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Drew Glass did an awesome job getting me into my XC90… super friendly and knowledgeable. I was in and out in just a couple hours!

Drew Glass did an awesome job getting me into my XC90… super friendly and knowledgeable. I was in and out in just a couple hours!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Brantreilly! Enjoy your Volvo XC90! We're glad Drew made the process quick and easy at Tom Kelley Volvo Cars. Thanks for choosing us!

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I purchased a volvo xc90 from Tom Kelly and negotiated online. Ben Kauffman was my sales rep and was responsive, professional, and provided a great overall experience. We picked it up a few days later and the vehicle looked great! We were in and out in 2 hours.

I purchased a volvo xc90 from Tom Kelly and negotiated online. Ben Kauffman was my sales rep and was responsive, professional, and provided a great overall experience. We picked it up a few days later and the vehicle looked great! We were in and out in 2 hours.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

J. Weisenbach, congratulations on your new Volvo XC90! We're pleased you had a great experience with Ben Kauffman and our team. Thank you for choosing Tom Kelley Volvo Cars!

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We bought our 8th Volvo from tom Kelley in November 2024. We were notified of a software update in March 2026. It is mid July and we just got out car back. Service manager, Tim went above and beyond. Never heard anything from Kelley management or Volvo. 5 months waiting for a fix is outrageous. We even looked into trading in the car since it was turning off, initiating the navigation system on its own and making its own phone calls. What does it take to get some discussion with Kelley or Volvo?

We bought our 8th Volvo from tom Kelley in November 2024. We were notified of a software update in March 2026. It is mid July and we just got out car back. Service manager, Tim went above and beyond. Never heard anything from Kelley management or Volvo. 5 months waiting for a fix is outrageous. We even looked into trading in the car since it was turning off, initiating the navigation system on its own and making its own phone calls. What does it take to get some discussion with Kelley or Volvo?

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Eric, We appreciate you taking the time to discuss and work with our Management Team as we continue to resolve this matter and we are hopeful we are able to regain your trust and earn back your business in the future. Sincerely, Team Tom Kelley Volvo Cars

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This is the 3rd car we have purchased from Ben. He is charming and knowledgeable and was always prepared and proactive. The process was efficient and easy. We will buy our next car from him too!

This is the 3rd car we have purchased from Ben. He is charming and knowledgeable and was always prepared and proactive. The process was efficient and easy. We will buy our next car from him too!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Amy! Thank you for your loyal business and for sharing your experience with Ben! We can't wait to see you again in the future at Tom Kelley Volvo Cars. Safe travels ahead!

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We drove from Michigan to look at a used car. Ben was impressive from the introduction to the sale. He was informative, polite, and not pushy. We have had a history of unpleasant experiences at dealerships, but my husband and I both agree that this was one of the best we have encountered.

We drove from Michigan to look at a used car. Ben was impressive from the introduction to the sale. He was informative, polite, and not pushy. We have had a history of unpleasant experiences at dealerships, but my husband and I both agree that this was one of the best we have encountered.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad Ben made your long trip worthwhile with his informative and polite service! We appreciate your business and hope that you and your husband love your new car. Thanks for choosing Tom Kelley Volvo Cars!

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Drew was a class act throughout the process of buying and trading in a vehicle. I appreciated talking with someone who was honest and could be trusted. Great dealership and very professional.

Drew was a class act throughout the process of buying and trading in a vehicle. I appreciated talking with someone who was honest and could be trusted. Great dealership and very professional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jonny, we're so glad Drew made your experience smooth and enjoyable at Tom Kelley Volvo Cars. Thank you for your feedback and for choosing us! Safe travels!

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Went above and beyond on every expectation! We appreciate the experience and everything they did for my family.

Went above and beyond on every expectation! We appreciate the experience and everything they did for my family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad our team went above and beyond for you and your family! Thanks for choosing Tom Kelley Volvo Cars and for sharing your experience. We hope to work with you again in the future. Safe travels!

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Dealership is always welcoming and the employees are very supportive of each other. A true team atmosphere. We love working with Ben Cauffman. We have purchased 2 cars from him. He is very knowledgeable of the product and what is coming in the future. We have stopped by the store to ask about new cars and services and how options work on our current car, and we have enjoyed chatting and catching up. He explains what options may be better than others for our way of life. He is spot on every time! This time, we purchased an XC60 Hybrid. Ben was well-prepared when we arrived with a choice of two cars. The sales process went so smoothly that we drove our new car home that day! Such a dream to drive! Thank you, Ben and the rest of the team who helped us through the process. Nate was very welcoming and helpful at all times. Josiah help explain so many options on the car not once but twice! Thank you, all.

Dealership is always welcoming and the employees are very supportive of each other. A true team atmosphere. We love working with Ben Cauffman. We have purchased 2 cars from him. He is very knowledgeable of the product and what is coming in the future. We have stopped by the store to ask about new cars and services and how options work on our current car, and we have enjoyed chatting and catching up. He explains what options may be better than others for our way of life. He is spot on every time! This time, we purchased an XC60 Hybrid. Ben was well-prepared when we arrived with a choice of two cars. The sales process went so smoothly that we drove our new car home that day! Such a dream to drive! Thank you, Ben and the rest of the team who helped us through the process. Nate was very welcoming and helpful at all times. Josiah help explain so many options on the car not once but twice! Thank you, all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sarah, thank you for sharing your feedback about Ben! We strive to provide knowledgeable and dedicated service throughout the entire sales process. Your business is valued, and we hope to see you again at Tom Kelley Volvo Cars! Safe travels in your new Volvo XC60 Hybrid!

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Ben at Tom Kelley Volvo made the car buying process so easy and efficient for me. They catered to my request of having the vehicle delivered, sent a product specialist (Josiah) to explain the XC90 in great detail and had all the paperwork ready for me to sign. Super impressed with the efficiency and preparedness.

Ben at Tom Kelley Volvo made the car buying process so easy and efficient for me. They catered to my request of having the vehicle delivered, sent a product specialist (Josiah) to explain the XC90 in great detail and had all the paperwork ready for me to sign. Super impressed with the efficiency and preparedness.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted Ben and Josiah made your experience seamless and efficient at Tom Kelley Volvo Cars. Enjoy your Volvo XC90!

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See all 270 reviews

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