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Norm's Used Cars

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (123 reviews)
Visit Norm's Used Cars
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm's Used Cars from DealerRater.

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New Honda

Second car from Bill, He pointed me to exactly what I wanted, Got me an great interest rate and I am one happy camper. Everyone there from Chris the sale manager to the women that assisted with the paperwork are top notch. Call Bill for your next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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In my Element

About a month ago I called Norm's Used Cars to inquire about a Honda Element, I was calling from Cape Cod so I wanted to make sure the car was exactly what I wanted. Turns out it was and I went ahead and rented a car for the trip and dropped the rental the night before in Portland the night before. Billy the man I spoke to on the phone offered to pick me up in Portland before he went to work and give me a ride to the dealership { I would guess a total of 60 miles out of his way} The Honda was as stated and all the paperwork was done and I was gone in less than 30 min. This is grade "A" service and much appreciated! I would make the trip again when I need another used car. Thank Billy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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i bought a 2006 toyota tundra pick-up off carmine

all the way from introducing himself as my sales men and the buying process and follow up carmine was excellent and sales manager chris as well !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Element seek and find

Salesperson was very helpful and there was a great slection of cars at fair market prices. They did all the paperwork pretty fast and we were able to take the vehicle r home the same day we chose it, even on a saturday! He had an excellent selection of honda elements, the car we were looking for. Also they offer a warranty contract that we purchased. This Seems like a good idea for older cars. Overall this was a positive car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great, no hassle service

After dealing with some "sketchy" dealers and vehicles around, Norm's was such a relief. We were able to take our time trying out different Jeeps and were not pressured once to hurry the process along. Chris Lamoureux was a great guy to work with! He was extremely helpful and helped get us a price we were comfortable with. Will definitely be coming back when we need another vehicle in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Portland customer for the 4th time !

This is the first time I have dealt with "Big Bill" and the 4th time I have bought a car from Norms. We always love the very laid back process here and having it backed up by their superior Service Dept makes each and every purchase a jot. Bill showed us the extended "Service Agreement", which we purchased, w/o a bit of pressure, he also got us an interest rate on the loan our own bank could not even get close to. A big thank you to Bill, Eric and the entire team at Norms used cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Honest and reasonable service. I have never had any issues with work done here. They are willing to answer all questions and give sound advice. Have purchased 2 vehicles here and had them serviced at Norms.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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NH GEEK

The easiest purchase I have ever made. Was there for 45 min. Told Bill what I needed and he drove it up,wrote it up and we drove it away! He was fun to deal with, and the car runs great ! Going to visit him for another in a few weeks! Go see Big Bill!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you Bill

Bill Eslinger was very helpful in making sure I got a vehicle I wanted for the payment I was willing to go with. I really appreciated Bill taking the time to answer all my many questions and going above and beyond for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Al Smith

Easiest car purchase I've ever made. Billy was friendly,easy to talk with and easy to deal with. Great inventory of autos . Highly recommend Norm's Auto sales for your next purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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