Skip to main content

Grayson BMW

(1,586 reviews)
Visit Grayson BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2026 state dealer award
View 8 awards
2026 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 300 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,586 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

Want to share your experience with this dealership?

Write a review

I brought my vehicle in for emergency service. The staff was extremely professional and helpful. All questions were answered. Would definitely go back again for service.

I brought my vehicle in for emergency service. The staff was extremely professional and helpful. All questions were answered. Would definitely go back again for service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Matt consistently takes excellent care of my car every time I bring it in. He’s professional, attentive, and makes sure everything is handled perfectly. Honestly, he’s the main reason I continue coming back time and time again.

Matt consistently takes excellent care of my car every time I bring it in. He’s professional, attentive, and makes sure everything is handled perfectly. Honestly, he’s the main reason I continue coming back time and time again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Grayson BMW also exceeds expectations with service and explanation of needed services. We have been customers since 2013!

Grayson BMW also exceeds expectations with service and explanation of needed services. We have been customers since 2013!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Very responsible. Timely service. Jason was highly professional, knowledgeable, and personable. Best service I have experienced.

Very responsible. Timely service. Jason was highly professional, knowledgeable, and personable. Best service I have experienced.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Salesman was kind, polite patient and gave what he promised. Finance Manager was professional, understanding and a true gentleman. A very good experience and I will go back should I want to purchase another vehicle. Highly recommend!

Salesman was kind, polite patient and gave what he promised. Finance Manager was professional, understanding and a true gentleman. A very good experience and I will go back should I want to purchase another vehicle. Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Service department is top notch! Dylan and the crew work hard to make things easy!

Service department is top notch! Dylan and the crew work hard to make things easy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Matt was very professional and easy to work with. Very helpful had us a loaner car. Very satisfied!

Matt was very professional and easy to work with. Very helpful had us a loaner car. Very satisfied!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Matt and Greyson always give us the white glove treatment. In fact I will continue to purchase cars from the due to their service department. I believe they are working in my best interest.

Matt and Greyson always give us the white glove treatment. In fact I will continue to purchase cars from the due to their service department. I believe they are working in my best interest.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

One of the biggest decisions about buying from a dealership is who I have to deal with after the sale and I know I will be well taken care of by my service advisors, Justin and Matt. They are both so wonderful and take such good care of me and my vehicle. The sale is only that day but service is for the remainder of the vehicle. They go above and beyond for me when I’ve needed it most and I can always trust they will tell me the truth.

One of the biggest decisions about buying from a dealership is who I have to deal with after the sale and I know I will be well taken care of by my service advisors, Justin and Matt. They are both so wonderful and take such good care of me and my vehicle. The sale is only that day but service is for the remainder of the vehicle. They go above and beyond for me when I’ve needed it most and I can always trust they will tell me the truth.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Excellent communications and cleanliness. Trent and I have built a solid relationship. I trust he will provide the best service.

Excellent communications and cleanliness. Trent and I have built a solid relationship. I trust he will provide the best service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
See all 1586 reviews

Related searches near you