Grayson BMW

Dear Mr. Grayson and Management Team,I am writing to share how much I appreciate your dealership, having purchased four new and used BMWs from Grayson over the last six years. While your sales experience is always great, it is the incredible team in your service department that truly keeps me coming back as a loyal customer.I want to give a huge shout-out to Mathew and Justin. They consistently go above and beyond, making me feel like the most important person they are helping that day. Justin was my service advisor for years, and when Mathew recently took over my account, the transition was completely seamless. Even now, Justin still makes a point to check in on me whenever I am there to ensure I am being well taken care of.Having such a world-class service team completely removes the stress of vehicle maintenance. Because I know my cars are in such good hands after the purchase, I am always receptive whenever your sales team calls me to look at another vehicle.Mathew and Justin are incredible assets to your business, and I highly recommend them for a well-deserved bonus. They represent the Grayson brand perfectly. Sincerely, William Smith

We have always been pleased with the service department at Grayson. Justin was very professional, very knowledgeable, and very communicative. The routine service and replacing a recall item was done quickly and efficiently.

As always, another great service experience at Grayson. Matt always takes care of my automotive service needs with professionalism and speed.

Great experience getting into a new vehicle. The sales team was very helpful in getting a deal worked out that was great.

Bought 3 cars from them because of continued quality care during service of these vehicles. They have provided that service over 24 combined years of vehicle ownership. That kind is consistency is rare and appreciated. That quality is what has repeatedly brought us back.

I have the best service advisor since I first owned a BMW starting in 2015. We are on our third BMW and we still bring it to Justin for service advice

Justin Pickle in the service department at Grayson BMW is always a pleasure to work with.

SLOW and largely non responsive except to convey bad news belatedly. Too bad as I had higher hopes.....

My experience with Matt Schroller has always been above and beyond expectations. My most recent service experience was no different. 5 Stars all Day long.

The requested work was completed within the estimated time and for the quoted cost. I was kept informed and treated with respect.