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Grayson BMW

(1,617 reviews)
Visit Grayson BMW
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2026 state dealer award
View 8 awards
2026 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 311 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,617 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

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The requested work was completed within the estimated time and for the quoted cost. I was kept informed and treated with respect.

The requested work was completed within the estimated time and for the quoted cost. I was kept informed and treated with respect.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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A pleasant (no pressure) buying experience throughout. Friendly knowledgable agents who went the extra mile to help us make our decision. Rich and Tom were great! Our only regret was their inventory didn’t offer a very wide variety of options but that is likely due to our timing. Bottom line, we got a really nice BMW and experienced a very pleasant buying experience. Grayson offers a class act. Tom & Mick S.

A pleasant (no pressure) buying experience throughout. Friendly knowledgable agents who went the extra mile to help us make our decision. Rich and Tom were great! Our only regret was their inventory didn’t offer a very wide variety of options but that is likely due to our timing. Bottom line, we got a really nice BMW and experienced a very pleasant buying experience. Grayson offers a class act. Tom & Mick S.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellence is what they strive for and that is exactly what they delivered. They make everything as smooth as possible during the repairs. Also, Danny and the rest of the team are always friendly and are eager to assist and answer questions you may have.

Excellence is what they strive for and that is exactly what they delivered. They make everything as smooth as possible during the repairs. Also, Danny and the rest of the team are always friendly and are eager to assist and answer questions you may have.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Best dealership experience I have ever had!!! Matt my service advisor was professional and fantastic!!! Everything completed in a professional timely fashion!!! Looking to purchase a new SUV. Because of my great experience with Grayson BMW I will seriously consider purchasing a new BMW from them.

Best dealership experience I have ever had!!! Matt my service advisor was professional and fantastic!!! Everything completed in a professional timely fashion!!! Looking to purchase a new SUV. Because of my great experience with Grayson BMW I will seriously consider purchasing a new BMW from them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Everything went well. Dylan is great to work with. I’m always pleased with the service.

Everything went well. Dylan is great to work with. I’m always pleased with the service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The car-buying process was easy and positive from beginning to end. I was thankful for all that Shane, Jesus, Nate, and Daryl did to get me into my favorite car I’ve ever owned!

The car-buying process was easy and positive from beginning to end. I was thankful for all that Shane, Jesus, Nate, and Daryl did to get me into my favorite car I’ve ever owned!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I’ve been getting my BMW’s serviced here for years with Justin, always honest and a pleasure to work with!

I’ve been getting my BMW’s serviced here for years with Justin, always honest and a pleasure to work with!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Trent is a true asset to the Service team! He is knowledgeable and professional. He always makes sure the service is explained well if I have questions. And if any issue comes up, he will contact me and let me know he is working on a solution.

Trent is a true asset to the Service team! He is knowledgeable and professional. He always makes sure the service is explained well if I have questions. And if any issue comes up, he will contact me and let me know he is working on a solution.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Outstanding service from Dylan Harris as always see my other review Dylan is the best 100 out of 100

Outstanding service from Dylan Harris as always see my other review Dylan is the best 100 out of 100

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Justin is always good and takes care of my BMW car needs when I come into the dealership.

Justin is always good and takes care of my BMW car needs when I come into the dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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