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Grayson BMW

(1,376 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 249 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

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Excellent dealership and an excellent service team.

Excellent dealership and an excellent service team. Very communicative and knocked out my few issues quickly and efficiently. Trent was great to work with.

Excellent dealership and an excellent service team.

Excellent dealership and an excellent service team. Very communicative and knocked out my few issues quickly and efficiently. Trent was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Trent was very professional and helpful when I had a flat

Trent was very professional and helpful when I had a flat tire on my i5. It was a stressful situation for me but it was handled promptly and turned out to be a great experience.

Trent was very professional and helpful when I had a flat

Trent was very professional and helpful when I had a flat tire on my i5. It was a stressful situation for me but it was handled promptly and turned out to be a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had my BMW serviced recently at the dealership.

I had my BMW serviced recently at the dealership. The experience was very good. The staff was excellent. I would highly recommend it.

I had my BMW serviced recently at the dealership.

I had my BMW serviced recently at the dealership. The experience was very good. The staff was excellent. I would highly recommend it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service first time customer.

Great service first time customer.They had me in @ out in no time.will go back.

Great service first time customer.

Great service first time customer.They had me in @ out in no time.will go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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As usual Dylan (service manager) clearly explains and

As usual Dylan (service manager) clearly explains and discusses issues and technical solutions, and optimizes warranty coverage to help me minimize costs.

As usual Dylan (service manager) clearly explains and

As usual Dylan (service manager) clearly explains and discusses issues and technical solutions, and optimizes warranty coverage to help me minimize costs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Grayson BMW has been our dealership for 11 years

Grayson BMW has been our dealership for 11 years servicing three vehicles during this period. They hold a high standard both when it comes to customer care and quality of work.

Grayson BMW has been our dealership for 11 years

Grayson BMW has been our dealership for 11 years servicing three vehicles during this period. They hold a high standard both when it comes to customer care and quality of work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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had a great experience working with Grayson BMW from

had a great experience working with Grayson BMW from start to finish. The staff was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to answer all my questions, explained options clearly, and never made me feel pressur

had a great experience working with Grayson BMW from

had a great experience working with Grayson BMW from start to finish. The staff was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to answer all my questions, explained options clearly, and never made me feel pressur

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellent care and advice.

Excellent care and advice. Answers all concerns and questions. Professional , courteous. Easy to schedule service and staff very accommodating.

Excellent care and advice.

Excellent care and advice. Answers all concerns and questions. Professional , courteous. Easy to schedule service and staff very accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Richard and all the staff were very accommodating and

Richard and all the staff were very accommodating and kind. They made the whole process very easy!

Richard and all the staff were very accommodating and

Richard and all the staff were very accommodating and kind. They made the whole process very easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Lack of care and communication regarding what my car

Lack of care and communication regarding what my car needed to have done and what was actually completed

Lack of care and communication regarding what my car

Lack of care and communication regarding what my car needed to have done and what was actually completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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