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Grayson BMW

(1,500 reviews)
Visit Grayson BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2026 state dealer award
View 8 awards
2026 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 266 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,500 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

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Every time I come to this dealership, it is always a great experience! Dylan always goes truly above and beyond to make sure I have the best experience and it is greatly appreciated!

Every time I come to this dealership, it is always a great experience! Dylan always goes truly above and beyond to make sure I have the best experience and it is greatly appreciated!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Awesome dealership!Great customer service awesome mechanics. I trust them with all my cars. -Chris

Awesome dealership!Great customer service awesome mechanics. I trust them with all my cars. -Chris

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always great service from Justin. He always explains things clearly and is clear about which things must be done now and what maintenance can be deferred on my vintage Z4.

Always great service from Justin. He always explains things clearly and is clear about which things must be done now and what maintenance can be deferred on my vintage Z4.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Trent was extremely helpful and professional. I had a problem with my car Trent called the warranty for me and hot it sorted.

Trent was extremely helpful and professional. I had a problem with my car Trent called the warranty for me and hot it sorted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The dealership is amazing. Rich is a very knowledgeable and personable salesperson. Tom Pack is also an amazing financial person with a great personality.

The dealership is amazing. Rich is a very knowledgeable and personable salesperson. Tom Pack is also an amazing financial person with a great personality.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Rich is an amazing salesman, he has a great personality and is very knowledgeable. Tom Pack was extremely helpful with the financing and was very kind and supportive. He was also very knowledgeable.

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Dylan is always very courteous and helpful. I went on for oil change. He always inspects the car and then we go over what other service may be needed. Great service!!

Dylan is always very courteous and helpful. I went on for oil change. He always inspects the car and then we go over what other service may be needed. Great service!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The service department is very responsive to my needs and the staff is always friendly

The service department is very responsive to my needs and the staff is always friendly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great customer service and very skilled mechanics. They were able to diagnose my car and saved me a lot of money.

Great customer service and very skilled mechanics. They were able to diagnose my car and saved me a lot of money.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always pleased with the service that Grayson's Service department has provided for my older car.

Always pleased with the service that Grayson's Service department has provided for my older car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Got a flat tire while traveling. Trent was super helpful and kind. He got us back on the road quick. Thanks again

Got a flat tire while traveling. Trent was super helpful and kind. He got us back on the road quick. Thanks again

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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