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Grayson BMW

(1,604 reviews)
Visit Grayson BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2026 state dealer award
View 8 awards
2026 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 305 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

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We love the service and follow up we receive from the sales and service departments from Grayson BmW.

We love the service and follow up we receive from the sales and service departments from Grayson BmW.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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want to thank shane for the amazing customer service he provided throughout the entire car buying process. From start to finish, shane help me to get my toyota Tacoma 2023 he was very professional, and incredibly He made the experience great I would absolutely recommend shane to anyone looking for a vehicle

want to thank shane for the amazing customer service he provided throughout the entire car buying process. From start to finish, shane help me to get my toyota Tacoma 2023 he was very professional, and incredibly He made the experience great I would absolutely recommend shane to anyone looking for a vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great service staff especially Dylan in the service department. I highly recommend them for any issues with your vehicle. They never blow me off or try to sell you things that you don’t need. They have always respected my time and have a loaner ready for me. I’ve tried others but no one has even gotten close to the level of service I get from GraysonBMW or Dylan . I appreciate you all for the level of professionalism that I always receive. Many of my friends now use their service and sales department because of how I’ve always been treated. Thank you again for everything you do for my family and myself greatly appreciated. Keep up the good work.

Great service staff especially Dylan in the service department. I highly recommend them for any issues with your vehicle. They never blow me off or try to sell you things that you don’t need. They have always respected my time and have a loaner ready for me. I’ve tried others but no one has even gotten close to the level of service I get from GraysonBMW or Dylan . I appreciate you all for the level of professionalism that I always receive. Many of my friends now use their service and sales department because of how I’ve always been treated. Thank you again for everything you do for my family and myself greatly appreciated. Keep up the good work.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have gone to Grayson for years I have bought a couple of cars from them and have been very pleased. The main reason I go there is for service and Justin Pickell my service advisor. I have always been very happy getting my cars serviced there because I know Justin will make sure that everything is taken care of and that I get everything my car needs. I hope he never leaves Grayson cause I don’t trust anybody but him.

I have gone to Grayson for years I have bought a couple of cars from them and have been very pleased. The main reason I go there is for service and Justin Pickell my service advisor. I have always been very happy getting my cars serviced there because I know Justin will make sure that everything is taken care of and that I get everything my car needs. I hope he never leaves Grayson cause I don’t trust anybody but him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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They did good for all my service repair and service advisor is really good also

They did good for all my service repair and service advisor is really good also

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service department has been great to work with! Recent oil change was easy with no issues and was a smooth experience thanks to Justin!

Service department has been great to work with! Recent oil change was easy with no issues and was a smooth experience thanks to Justin!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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Very efficient and Trent my service person has been very good to us as customers

Very efficient and Trent my service person has been very good to us as customers

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Awesome!!! Great to work with along with a smooth transition, great service and Lucas was awesome!

Awesome!!! Great to work with along with a smooth transition, great service and Lucas was awesome!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellent service. Never disappointed. Very helpful and knowledgeable. I feel very comfortable bringing my car to Grayson BMW for service.

Excellent service. Never disappointed. Very helpful and knowledgeable. I feel very comfortable bringing my car to Grayson BMW for service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Daniel was wonderful to work with! He was friendly, efficient, knowledgeable, and helpful. Purchasing a car with Daniel was no pressure, no hassle.

Daniel was wonderful to work with! He was friendly, efficient, knowledgeable, and helpful. Purchasing a car with Daniel was no pressure, no hassle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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