Reviews
Grayson BMW has been our dealership for 11 years
Grayson BMW has been our dealership for 11 years servicing three vehicles during this period. They hold a high standard both when it comes to customer care and quality of work.
Grayson BMW has been our dealership for 11 years
Grayson BMW has been our dealership for 11 years servicing three vehicles during this period. They hold a high standard both when it comes to customer care and quality of work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
had a great experience working with Grayson BMW from
had a great experience working with Grayson BMW from start to finish. The staff was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to answer all my questions, explained options clearly, and never made me feel pressur
had a great experience working with Grayson BMW from
had a great experience working with Grayson BMW from start to finish. The staff was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to answer all my questions, explained options clearly, and never made me feel pressur
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent care and advice.
Excellent care and advice. Answers all concerns and questions. Professional , courteous. Easy to schedule service and staff very accommodating.
Excellent care and advice.
Excellent care and advice. Answers all concerns and questions. Professional , courteous. Easy to schedule service and staff very accommodating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard and all the staff were very accommodating and
Richard and all the staff were very accommodating and kind. They made the whole process very easy!
Richard and all the staff were very accommodating and
Richard and all the staff were very accommodating and kind. They made the whole process very easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lack of care and communication regarding what my car
Lack of care and communication regarding what my car needed to have done and what was actually completed
Lack of care and communication regarding what my car
Lack of care and communication regarding what my car needed to have done and what was actually completed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
The dealership sells shady used cars did not disclose bad
The dealership sells shady used cars did not disclose bad transmission. Differential smashed windshield when I showed up to test drive the car it had a cracked windshield all the way across bad transmission. Come to find out three or four days later and rear differential bad and the dealer will not take the car back will not swap me into another vehicle have poor Customer service and they don’t care about their customers and all
The dealership sells shady used cars did not disclose bad
The dealership sells shady used cars did not disclose bad transmission. Differential smashed windshield when I showed up to test drive the car it had a cracked windshield all the way across bad transmission. Come to find out three or four days later and rear differential bad and the dealer will not take the car back will not swap me into another vehicle have poor Customer service and they don’t care about their customers and all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Justin does a fantastic job and is always responsive and
Justin does a fantastic job and is always responsive and curious. Been using him for 24 years!
Justin does a fantastic job and is always responsive and
Justin does a fantastic job and is always responsive and curious. Been using him for 24 years!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I get the best service at Grayson BMW.
I get the best service at Grayson BMW. Matt makes sure I understand what service is needed, when, and my options. Thank you Matt!
I get the best service at Grayson BMW.
I get the best service at Grayson BMW. Matt makes sure I understand what service is needed, when, and my options. Thank you Matt!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trent was an amazing help with my issue, he was friendly
Trent was an amazing help with my issue, he was friendly and quickly resolved it.
Trent was an amazing help with my issue, he was friendly
Trent was an amazing help with my issue, he was friendly and quickly resolved it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matt at Grayson BMW service department was excellent.
Matt at Grayson BMW service department was excellent. Attention to detail, professionalism, quality work. Highly recommend it.
Matt at Grayson BMW service department was excellent.
Matt at Grayson BMW service department was excellent. Attention to detail, professionalism, quality work. Highly recommend it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair