Grayson BMW

Dylan provides exceptional customer service in the service department. They got my X5 in right away after a check engine light came on. They figured out the problem and got me on my way

First time having service with Grayson. Danny was easy to workn with, service was fast and thorough

Grayson BMW has consistently provided great service. The technicians are very thorough and caught some emerging issues early enough to prevent any major issues in the future. My service advisor Matt is fantastic and always provides all of the information you need to prioritize the service repairs.

These guys are always professional. They tell you exactly what they’re gonna do and they have a video of your car that they go over with you. Good service.

Took my 2004 bmw x5 in for a recall. What was supposed to be a 1 hour wait time ended up being three hours. To find out they couldn’t perform the recall, I also had to sign a paper showing that because of the age seals and gaskets may be brittle or break and that they aren’t liable. That was fine, what was not fine is when I was told it was ready it was parked up front with the door cracked open. The rep walked me to my car and held the door for me which I thought was nice. I found out later because we went into a restaurant that someone broke the driver door handle carrier and it would no longer open from the outside. While I understand things happen do not hide stuff like this from a customer. Extremely unprofessional and I will never take any of my vehicles to Grayson bmw again. Then to have the nerve to send me two messages asking for a review?? At this point all I can do is laugh to not be angry.

Called in advance of my problem then at my appointment the next week they tell me they don’t have the part. That I will have to come back the next week. I live out of town. Then they leave oil on my passenger seat and door. Didn’t even clean it. What a waste of my time. Plus the cost of a diagnostic. Awlful.

Matt is great to work with very customer friendly. He does a fantastic job of explaining everything.

Fast and efficient and very professional service to make sure that your BMW is on top shape

Really appreciated Lucas assisting me through the process of buying a fabulous new SUV. He was knowledgeable and answered all my questions. Grayson was great to work with and I am so appreciative for Lucas! He set everything up for me including my rental car return. Thanks again!

Great experience with this dealership there was no pressure tactics.I asked for the out the door price and had the details in my hand within 15 minutes.