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Grayson BMW

(1,562 reviews)
Visit Grayson BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2026 state dealer award
View 8 awards
2026 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 309 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,562 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

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Very pleased with the overall experience and attention to detail that Dylan provided would definitely recommend

Very pleased with the overall experience and attention to detail that Dylan provided would definitely recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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My salesman (Athan) was one of the best I have ever worked with. He was very nice, and always answered my calls and texts. He even came in on his day off to work with my schedule. Grayson went out of the way to get the car I wanted. I would recommend the dealership to anyone that’s in the market for a BMW.

My salesman (Athan) was one of the best I have ever worked with. He was very nice, and always answered my calls and texts. He even came in on his day off to work with my schedule. Grayson went out of the way to get the car I wanted. I would recommend the dealership to anyone that’s in the market for a BMW.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
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Matt always takes such great care of me! The service is impeccable! Very trustworthy and dependable!

Matt always takes such great care of me! The service is impeccable! Very trustworthy and dependable!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Danny was great to work with. I had to send my young kids over there for an unexpected repair. I was able to get everything done by communicating with him and had the kids back on the road. Thanks!

Danny was great to work with. I had to send my young kids over there for an unexpected repair. I was able to get everything done by communicating with him and had the kids back on the road. Thanks!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service was relatively quick. Easy process of submitting vehicle. Dylan was professional and courteous. We will return.

Service was relatively quick. Easy process of submitting vehicle. Dylan was professional and courteous. We will return.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Explained needed service and timeline. Maintained an upbeat attitude during questions. Normally I avoid dealer, but Mathew was knowledgeable and pleasant to work with.

Explained needed service and timeline. Maintained an upbeat attitude during questions. Normally I avoid dealer, but Mathew was knowledgeable and pleasant to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dylan provides exceptional customer service in the service department. They got my X5 in right away after a check engine light came on. They figured out the problem and got me on my way

Dylan provides exceptional customer service in the service department. They got my X5 in right away after a check engine light came on. They figured out the problem and got me on my way

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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First time having service with Grayson. Danny was easy to workn with, service was fast and thorough

First time having service with Grayson. Danny was easy to workn with, service was fast and thorough

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Grayson BMW has consistently provided great service. The technicians are very thorough and caught some emerging issues early enough to prevent any major issues in the future. My service advisor Matt is fantastic and always provides all of the information you need to prioritize the service repairs.

Grayson BMW has consistently provided great service. The technicians are very thorough and caught some emerging issues early enough to prevent any major issues in the future. My service advisor Matt is fantastic and always provides all of the information you need to prioritize the service repairs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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These guys are always professional. They tell you exactly what they’re gonna do and they have a video of your car that they go over with you. Good service.

These guys are always professional. They tell you exactly what they’re gonna do and they have a video of your car that they go over with you. Good service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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