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Grayson BMW

(1,568 reviews)
Visit Grayson BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2026 state dealer award
View 8 awards
2026 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 318 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

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Matt always provides great customer service! Love the cars and the experience after. Thank you!

Matt always provides great customer service! Love the cars and the experience after. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dylan was exceptionally with the process. He was the most familiar with my lease option from my employer, this helped a bad situation of having a damaged rim and blown tire. The tire and rim were ordered and delivered within a few days. Excellent customer service and quality work performed with video footage of no additional damage. This was most helpful for my peace of mind and confidence in the vehicle being safe to drive. It’s hard to find people who perform at this level and are still personable while being professional. Bravo Zulu to the technicians that repaired and the service dept as a whole.

Dylan was exceptionally with the process. He was the most familiar with my lease option from my employer, this helped a bad situation of having a damaged rim and blown tire. The tire and rim were ordered and delivered within a few days. Excellent customer service and quality work performed with video footage of no additional damage. This was most helpful for my peace of mind and confidence in the vehicle being safe to drive. It’s hard to find people who perform at this level and are still personable while being professional. Bravo Zulu to the technicians that repaired and the service dept as a whole.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Time efficient, friendly service! Easy to schedule a short notice appointment. Wish pricing of service was less expensive!

Time efficient, friendly service! Easy to schedule a short notice appointment. Wish pricing of service was less expensive!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Justin was very professional. He finished my car service in no time when I didn’t even have an appointment.

Justin was very professional. He finished my car service in no time when I didn’t even have an appointment.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Justin is always on top of things. I have confidence in him and the service team to keep my M4 running right

Justin is always on top of things. I have confidence in him and the service team to keep my M4 running right

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Friendly helpful ann work things out for me.great place and employees.. I would recommend thier lot.

Friendly helpful ann work things out for me.great place and employees.. I would recommend thier lot.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very pleased with the overall experience and attention to detail that Dylan provided would definitely recommend

Very pleased with the overall experience and attention to detail that Dylan provided would definitely recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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My salesman (Athan) was one of the best I have ever worked with. He was very nice, and always answered my calls and texts. He even came in on his day off to work with my schedule. Grayson went out of the way to get the car I wanted. I would recommend the dealership to anyone that’s in the market for a BMW.

My salesman (Athan) was one of the best I have ever worked with. He was very nice, and always answered my calls and texts. He even came in on his day off to work with my schedule. Grayson went out of the way to get the car I wanted. I would recommend the dealership to anyone that’s in the market for a BMW.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
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Matt always takes such great care of me! The service is impeccable! Very trustworthy and dependable!

Matt always takes such great care of me! The service is impeccable! Very trustworthy and dependable!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Danny was great to work with. I had to send my young kids over there for an unexpected repair. I was able to get everything done by communicating with him and had the kids back on the road. Thanks!

Danny was great to work with. I had to send my young kids over there for an unexpected repair. I was able to get everything done by communicating with him and had the kids back on the road. Thanks!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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