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Grayson BMW

(1,594 reviews)
Visit Grayson BMW
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2026 state dealer award
View 8 awards
2026 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 293 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

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Our first service experience. It was a pleasant surprise. They did exactly what I wanted with no surprises.

Our first service experience. It was a pleasant surprise. They did exactly what I wanted with no surprises.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very professional and took care of me and takes care of any problem I had.

Very professional and took care of me and takes care of any problem I had.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dylan and his professional and incredibly courteous ways are important when considering buying a car at any other dealership than Grayson. Remember, you only see the seller once and you service through the life of the car. Dylan, is beyond fair!!!!

Dylan and his professional and incredibly courteous ways are important when considering buying a car at any other dealership than Grayson. Remember, you only see the seller once and you service through the life of the car. Dylan, is beyond fair!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The entire team was terrific, but Chad went above and beyond to make things work for us and we could not have asked for a better experience!

The entire team was terrific, but Chad went above and beyond to make things work for us and we could not have asked for a better experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Purchased a used Jeep Wrangler. Very pleasant experience. Salesperson knows his job, management was very friendly and helpful, finally finance office was very good, the entire purchase process was easy

Purchased a used Jeep Wrangler. Very pleasant experience. Salesperson knows his job, management was very friendly and helpful, finally finance office was very good, the entire purchase process was easy

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I always feel comfortable bringing my car in and know the work will be done correctly and to my satisfaction.

I always feel comfortable bringing my car in and know the work will be done correctly and to my satisfaction.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dylan and the whole service experience was actually quite amazing. They were incredibly fair and patient in reviewing the car.

Dylan and the whole service experience was actually quite amazing. They were incredibly fair and patient in reviewing the car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The service department did a good job and in a timely manner. No problem with appointments and the staff were nice.

The service department did a good job and in a timely manner. No problem with appointments and the staff were nice.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I brought my vehicle in for emergency service. The staff was extremely professional and helpful. All questions were answered. Would definitely go back again for service.

I brought my vehicle in for emergency service. The staff was extremely professional and helpful. All questions were answered. Would definitely go back again for service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Matt consistently takes excellent care of my car every time I bring it in. He’s professional, attentive, and makes sure everything is handled perfectly. Honestly, he’s the main reason I continue coming back time and time again.

Matt consistently takes excellent care of my car every time I bring it in. He’s professional, attentive, and makes sure everything is handled perfectly. Honestly, he’s the main reason I continue coming back time and time again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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See all 1594 reviews

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