Grayson BMW

Service department is top notch! Dylan and the crew work hard to make things easy!

Matt was very professional and easy to work with. Very helpful had us a loaner car. Very satisfied!

Matt and Greyson always give us the white glove treatment. In fact I will continue to purchase cars from the due to their service department. I believe they are working in my best interest.

One of the biggest decisions about buying from a dealership is who I have to deal with after the sale and I know I will be well taken care of by my service advisors, Justin and Matt. They are both so wonderful and take such good care of me and my vehicle. The sale is only that day but service is for the remainder of the vehicle. They go above and beyond for me when I’ve needed it most and I can always trust they will tell me the truth.

Excellent communications and cleanliness. Trent and I have built a solid relationship. I trust he will provide the best service.

Working with Matt @ Graysons Service Department when my car needs service has always been a great experience.

Knoxville BMW is well worth the visit if you want to keep your car safe and running at its best. Matt was my service representative, and he was friendly, patient, and never made me feel like any of my questions were silly. He went above and beyond to help me prioritize the recommended maintenance so I could keep my car in great condition while staying within my budget. He was always available, kept me informed throughout the process, and made sure I had the information I needed to make confident decisions. I truly appreciated his excellent customer service and highly recommend both Matt and the Knoxville BMW service team.

A great experience. No traditional sales pressure. Roger is very knowledgeable a the BMW product. His guidance through the process made us feel like he wanted to establish a long term relationship that was directed at meeting future needs. I highly recommend him to my friends and business associates.

Best car dealership I have ever been to. Always friendly and accommodating and honest. Highly recommend!

I have taken my car to Grayson since 2019 and have had a consistently positive experience with their Service Department!