Richmond BMW

I had one of the worst customer service experiences I've ever had at this BMW dealership on West Broad xx. I brought my BMW in for a service, and while it was in the dealership's care, my engine seized as they were completing the immediate cleanup, inspection, and reassembly steps that happen right after the blasting process . Instead of accepting any responsibility or conducting a fair investigation into what happened, I was told via text I needed to replace the engine at a cost of approximately $28,000. It took 4 hrs for anyone to actually answer the phone and verbally speak with me after receiving the text notification. To make matters worse, I was charged $1,100 for the service in order to have my vehicle returned to me in a non-drivable condition. When I asked how the situation would be resolved, I was told they needed to pay their technician and was asked by Service Manager Patricia Yucaba, how I planned to pay the bill of 1,100. At no point was I offered an apology, compensation for the loss of my vehicle, or what I felt was a reasonable resolution. I also pursued the matter in court without an attorney because I could not afford one. During the proceedings, and after, I felt that representatives from the dealership mocked me when I explained that I couldn't afford legal representation or the additional expense of having another mechanic disassemble the engine to prove what had happened. Throughout this entire experience, I felt dismissed, ignored, and treated without respect. I expected accountability, professionalism, and a genuine effort to resolve a serious issue. Instead, I was left with a vehicle that no longer ran and a significant financial burden. Based on my personal experience, I cannot recommend this BMW dealership. If you're considering having your vehicle serviced here, I encourage you to carefully consider your options.

super nice sales people great after sales care. low pressure. highly recommend if you’re shopping for a new BMW

Stephanie the sales advisor was excellent in making the experience pleasant . She went extra mile to accommodate my requirements and the dealership really focused with their management on long term care and customer support

A Very good experience. Jacob did a great job selling me my bmw m340i. The finance guy did a good job as well.

The entire staff at Richmond BMW were very professional and courteous. The salesman was very knowledgeable about the BMW we were purchasing.

Jacob, Kris, and Tom were a pleasure to work with. We got a good price, a great car, and a low pressure experience. We drove 2 hours to get to Richmond BMW, which means 2 hours back. They were sensitive to make for a smooth reasonably short process. We would make the drive again.

Jacob was very knowledgeable about the vehicle and made the car buying experience quick and smooth.

Jacob, Kris, and Tom were a pleasure to work with. We got a good price, a great car, and a low pressure experience. We drove 2 hours to get to Richmond BMW, which means 2 hours back. They were sensitive to make for a smooth reasonably short process. We would make the drive again.

I had a very good experience at Richmond BMW.i got the cat that I wanted and I got a good deal.

Buying a new car process went smoothly with out any problems and sales person was explained in detail regarding the sales procedure.Excellent customer service.