[{"id":24623,"personPtyId":39738790,"firstName":"Steve","lastName":"Lerner","titleText":"Internet Sales","shortBioText":"I have been involved in the retail world for over 40 years. I enjoy working with people and believe in giving you a pleasant and enjoyable experience. I have built my reputation on trust and a great work ethic. Please let me know if I can assist you with your next purchase.","emailTxt":"slerner@crownauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":510,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/272/employees/957ec271d2fa.jpg","drDealerId":272,"dealerEmpStartDtUtc":"1167609600","industryStartDtUtc":"1167609600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":560651,"firstName":"Ashkay","lastName":"Mahale","titleText":"Sales","emailTxt":"amahale@crownauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":272,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":111805,"firstName":"Anton","lastName":"Kulay","titleText":"Client Advisor","shortBioText":"My name is Anton Kulay and I have been in retail business for over 16 years. I have always enjoyed working with people and proud to be non commission based client advisor here at Richmond BMW. Please stop by and see how I can help you with my honesty, integrity and up-front approach to buying your new BMW or Quality Pre-Owned Vehicle.","emailTxt":"akulay@crownauto.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":111,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/272/employees/41247bf6-29dd-4e83-bd40-6f038e538880.jpg","drDealerId":272,"certifiedEmployee":false},{"id":92390,"firstName":"Ian","lastName":"Weir","titleText":"Client Advisor","shortBioText":"I have lived in the Richmond area all of my life and have a Business Degree from Radford University. I take pride in providing my customers with the upmost level of customer service. I enjoy coming to work everyday and meeting new and exciting individuals and assisting them with their automotive needs. Customer preferred has allowed me to really focus on my clients needs and better serve them and the dealership.","emailTxt":"iweir@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/272/employees/db058cf9-6e70-470e-a642-5acf733ee5d4.jpg","drDealerId":272,"certifiedEmployee":false},{"id":527330,"personPtyId":45073373,"firstName":"Nick","lastName":"McNevin","titleText":"Senior Client Adviser","emailTxt":"nmcnevin@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":272,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1491004800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560658,"firstName":"Travis","lastName":"Pearson","titleText":"Service Advisor","emailTxt":"tpierson@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/272/employees/68e8c8906242.jpg","drDealerId":272,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":188308,"firstName":"Drew","lastName":"Lomerson","titleText":"Assistant Parts Manager","emailTxt":"dlomerson@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":272,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":560657,"firstName":"Lazarus","lastName":"Joyner","titleText":"Sales","emailTxt":"ljoyner@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/272/employees/d264f153366c.jpg","drDealerId":272,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Richmond BMW

4.7 out of 5 4.7
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Richmond BMW Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since April 2013

At Richmond BMW, it's not just about buying a car. It's about finding the right BMW or used car for you. Whether you decide to lease or buy a new BMW in Richmond, VA we are here to help. We are proud to serve customers from Colonial Heights, Petersburg, Fort Lee and Chester VA.

...


Richmond BMW has your new and used car financing covered. And, our state-of-the-art auto repair center is more than capable of meeting all or your routine maintenance and auto repair needs from oil changes to tire rotations and so much more.
Richmond BMW carries a comprehensive collection of manufacturer-certified parts in Richmond and has a helpful staff. To learn more, please feel free to contact us online or by phone. Otherwise, visit us in person at 8710 Broad St. Richmond, Virginia. We hope to have the pleasure of meeting you soon.

"At Richmond BMW, it's not just about buying a car. It's about finding the right BMW or used car for you."

Service

Oil, Filter Change

$79.95

Brake Replacement

$295

Fuel Injector Service

$180 and up*

Power Steering Service

$140

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
1091 lifetime reviews. Includes reviews of Richmond BMW from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    Very professional dealership. Steve Lerner is a great salesman, but beyond that he is a amazing person (very friendly, knowledgeable). Also Anton Kulay... was very professional and friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

    Anton Kulay

    Client Advisor

    (4.7) 111 reviews

  • 4.0 out of 5
    October 8, 2019

    Steve Lerner did a wonderful job delivering our new 330i XDrive. Steve went above and beyond to welcome us to the dealership and review the car and all... its features with me and my daughter. Steve is a friendly, exceedingly generous and approachable professional. He is a knowledgeable BMW representative and made certain that my daughter, who is the primary driver, was comfortable with the car we purchased. Steve made Richmond BMW a 5 Star experience and we will return to him when it's time to make another purchase. Thank you Steve! Working with you was a 5 Star experience!

    Not Applicable
    Customer Service
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    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

  • April 11, 2018

    We were searching for a new suv and settled on an X5. BMW Richmond had a great price, we never had to visit the dealership and dealt with Nick and Anton.... Nick was fabulous in making sure we were taken care of and all the details were squared away. Could not be happier overall.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 28, 2019

    Great dealership, very professional, knowledgable, curious. We had Steven Lerner as our salesman and he went out of his way to make sure we were comfortable,... answered all our questions and was very knowlegable about the vehicle we bought. He worked with us curiously to make sure we left satisfied. He had Aaron Lopez meet with us to teach us all about the car's capababilities. Aaron was very knowlegable, respectful, professional and there was not one question we asked that he did not have the answer to as he walked us through all the programs. Thank you both for a wonderful experience, we absolutely enjoyed working with both of you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

  • 4.0 out of 5
    September 27, 2019

    We recently purchased a pre-owned Lexus GX460 from Richmond BMW. We worked with Steve Lerner and we were very pleased with his service. He made sure... he understood exactly what we were looking for and represented our position to management. With his help, we got the car we wanted at the price we wanted to pay. Steve was professional, friendly, forthright and willing to do what it took to satisfy our needs and make the sale. He also continued to provide service after the sale. We recommend him strongly.

    3.0 out of 5
    Customer Service
    4.0 out of 5
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    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

    Anton Kulay

    Client Advisor

    (4.7) 111 reviews

  • 5.0 out of 5
    August 28, 2019

    Steve was the perfect combination of being honest and upfront about the buying process and yet not pushy with anything (unlike many other dealers). He... explained all minute details along with a comprehensive test drive and comparison with other similar models. Just amazingly insightful and supportive throughout the process. Thank you Steve!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

  • 5.0 out of 5
    August 18, 2019

    Steve kept my wife and I entertained throughout the entire process. He was very upfront and helpful. Everything we asked for he made happen and I have... 0 complaints. Thanks for the help Steve! We'll be returning in the future!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

  • 5.0 out of 5
    August 13, 2019

    I've was on the market for a m235ix for a couple years before I decided to pull the trigger. I visited a lot of BMW dealers in the DMV area and none of... them could compare to Richmond BMW. The team was super friendly and the process was great. I made an inquiry over the internet on Thursday. Friday morning Steve Lerner called and shared some details about the car. I was a out of town buyer so I didn't want to waste a trip if the price wasn't right. After about a hour we agreed on a OTD price and he managed to get his manager to hold the car for the following day. Saturday I was in the dealer at 10 and out by 12. I strongly recommend Steve at Richmond BMW.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

    Anton Kulay

    Client Advisor

    (4.7) 111 reviews

  • 5.0 out of 5
    August 7, 2019

    It was a pleasure doing business with Steve (Lerner) but a greater pleasure getting to know him. After looking for a used car for my UVa second year... son for over two months (I have high standards and I'm allergic to BS), I chanced on a 2009 Lexus RX350 at Richmond BMW. Not the make or model for which I had been looking, but a nice looking vehicle nonetheless. Unfortunately, the dealership was closed on Sunday but a few hours later, Mr. Steve Lerner called us back (!). This just doesn't happen in the real world, and he couldn't have been more helpful. No pressure, but Steve verified the Lexus was still available and that it was as nice in person as it looked online. And then he went out of his way to make sure it was ready and waiting for me Monday night after driving up from work in Norfolk. Having been in too many car dealerships (new and used) recently, this was a surreal experience. I actually enjoyed everything from driving the car to making the purchase. Whether new or used, I absolutely recommend Richmond BMW, and I recommend, without reservation, that you go to Steve; I will! Louis (Poquoson, VA)

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

  • 5.0 out of 5
    August 7, 2019

    Nick and Steve were very helpful in explaining the details of the car. Charles, was very helpful in the final negotiations. Would definitely recommend.... The customer service was excellent from all involved and follow-up was very thorough,

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Lerner

    Internet Sales

    (5.0) 510 reviews

    Anton Kulay

    Client Advisor

    (4.7) 111 reviews

    Nick McNevin

    Senior Client Adviser

    NOT RATED

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