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Richmond BMW

(1,377 reviews)
Visit Richmond BMW
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 9:00am–6:00am Closed
2021 consumer dealer award
View 17 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 473-7982 (888) 473-7982
Used (888) 459-5679 (888) 459-5679
Service (888) 486-2940 (888) 486-2940

Inventory

See all 119 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2013.
At Richmond BMW it's not just about buying a car. It's about finding the right BMW or used car for you. Whether you decide to lease or buy a new BMW in Richmond VA we are here to help. We are proud to serve customers from Colonial Heights Petersburg Fort Lee and Chester VA.
Richmond BMW has your new and used car financing covered. And our state-of-the-art auto repair center is more than capable of meeting all or your routine maintenance and auto repair needs from oil changes to tire rotations and so much more.
Richmond BMW carries a comprehensive collection of manufacturer-certified parts in Richmond and has a helpful staff.
At Richmond BMW it's not just about buying a car. It's about finding the right BMW or used car for you.

Service center

Phone number (888) 486-2940

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

(1,377 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service depots always responsive and eager to resolve any

Service depots always responsive and eager to resolve any problems with my vehicle. Mike Stevens is especially helpful at all times.

Service depots always responsive and eager to resolve any

Service depots always responsive and eager to resolve any problems with my vehicle. Mike Stevens is especially helpful at all times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Kris was great salesman - very knowledgeable.

Kris was great salesman - very knowledgeable. Delivery process took way longer than it should have- 3+ hrs from time we arrived to time we first saw car. Things could have been done ahead of time to make it go more smoothly

Kris was great salesman - very knowledgeable.

Kris was great salesman - very knowledgeable. Delivery process took way longer than it should have- 3+ hrs from time we arrived to time we first saw car. Things could have been done ahead of time to make it go more smoothly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Was not crazy about the sales experience.

Was not crazy about the sales experience. Went out of state to purchase my BMW. The service Josh provides in Richmond though is amazing!

Was not crazy about the sales experience.

Was not crazy about the sales experience. Went out of state to purchase my BMW. The service Josh provides in Richmond though is amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Steve Lerner is the single best car salesman we have ever

Steve Lerner is the single best car salesman we have ever met. He is a treasure. BMW is lucky to have him. Truly.

Steve Lerner is the single best car salesman we have ever

Steve Lerner is the single best car salesman we have ever met. He is a treasure. BMW is lucky to have him. Truly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The dealer was very clean and efficient.

The dealer was very clean and efficient. My dealer communicated throughly from start to finish. My car was completed in a timely manner.

The dealer was very clean and efficient.

The dealer was very clean and efficient. My dealer communicated throughly from start to finish. My car was completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Please recommend any available coupons to ofset cost,

Please recommend any available coupons to ofset cost, customer service was friendly and compassionate. Car was washed and serviced in a timely manner.

Please recommend any available coupons to ofset cost,

Please recommend any available coupons to ofset cost, customer service was friendly and compassionate. Car was washed and serviced in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Sales was great.

Sales was great. Financing was terrible. I was stuck waiting for 6 hrs with my 14 month old baby in the car. I’m disappointed that BMW finance did not want to work with me in spite of being a client of BMW since 2006 (almost 20 years). I felt like Kris was caught between a rock and a hard place and had to try to cheer me up as I was stressed the whole time due to my baby being outside in the car just waiting for me.

Sales was great.

Sales was great. Financing was terrible. I was stuck waiting for 6 hrs with my 14 month old baby in the car. I’m disappointed that BMW finance did not want to work with me in spite of being a client of BMW since 2006 (almost 20 years). I felt like Kris was caught between a rock and a hard place and had to try to cheer me up as I was stressed the whole time due to my baby being outside in the car just waiting for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I needed the scheduled service, state inspection, and

I needed the scheduled service, state inspection, and recall repairs. All of the work was completed on time. The service agents also didn't keep me waiting, but traded off assignments to help all 3 of us who were waiting.

I needed the scheduled service, state inspection, and

I needed the scheduled service, state inspection, and recall repairs. All of the work was completed on time. The service agents also didn't keep me waiting, but traded off assignments to help all 3 of us who were waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Good customer service from everyone.

Good customer service from everyone. Good comm. Very helpful. Very willing to discuss issues and provide guidance.

Good customer service from everyone.

Good customer service from everyone. Good comm. Very helpful. Very willing to discuss issues and provide guidance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Martin was excellent, Executional service, very

Martin was excellent, Executional service, very accommodating and friendly, all staff were easy to work with.

Martin was excellent, Executional service, very

Martin was excellent, Executional service, very accommodating and friendly, all staff were easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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