Thompson BMW

4.5
(1,208 reviews)
Visit Thompson BMW
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Service Sales
Monday 7:30am–7:00pm 8:00am–7:00pm
Tuesday 7:30am–7:00pm 8:00am–7:00pm
Wednesday 7:30am–7:00pm 8:00am–7:00pm
Thursday 7:30am–7:00pm 8:00am–7:00pm
Friday 7:30am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (267) 884-0252 (267) 884-0252
Used (267) 544-1696 (267) 544-1696
Service (215) 798-6309 (215) 798-6309

Reviews

4.5
(1,208 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Quoted $1100 for a pump replacement & glovebox latch...

Quoted $1100 for a pump replacement & glovebox latch repair. Bought leak detection part for $60, friend installed < 1 hr, key worked so latch repair unnecessary.

Dealer response

Thank you for sharing your feedback regarding your recent visit to our dealership. We are currently reviewing your comments and if you would like to provide additional information please contact our Service Manager, Andi Glassmyer, at 267-898-2555.

5.0

I am very pleased with my experience at Thompson BMW....

I am very pleased with my experience at Thompson BMW. Dennis was great to work with. He made the entire process a seamless one and I highly recommend him for his prompt replies and professionalism.

Dealer response

Thank you for sharing your 5-star experience with us! We appreciate your feedback.

5.0

Great dealership! This is the 6th car we have bought...

Great dealership! This is the 6th car we have bought from them. The Sales people are very pleasant and service is wonderful. They have my highest recommendation.

Dealer response

Jmabbo. this is a fantastic review. Thanks from the entire team at Thompson BMW!

5.0

I stopped in for a recall repair and ended with a new...

I stopped in for a recall repair and ended with a new used x3. Denise R was wonderful to work with. Informative, calm, thorough. Thank you

Dealer response

Thank you for taking the time to review Thompson BMW, Linda!

5.0

The complete buying process was a truly great experience....

The complete buying process was a truly great experience. Dennis and John were both very accommodating with the test drive and knowledgeable of all BMWs.

Dealer response

Thank you so much for this awesome review! We couldn’t be happier that Dennis and John provided you with a great car buying experience, we will share your kind words with them! Enjoy your new vehicle!

5.0

Thompson BMW Service

service was friendly, timely, and kept us well informed. I have three BMW and they all were picked up at my house and serviced on consecutive days. very convenient.

Dealer response

We appreciate you trusting us with the service of your vehicle. Thanks from the team at Thompson BMW!

3.0

I had a tough time with tire service. Thompson...

I had a tough time with tire service. Thompson recommended the tires to be rotated and balanced (fine routinely) but the result was a car that shook horribly and the car had to be returned for service to fix the issue. The shaking would have been obvious if a test drive was performed. They didn't refund me for the work but only applied it as a credit for future service. Not sure how the tires got this bad (uneven wearing) since we have all of our service done at Thompson. They should have warned us this could happen as well. Typically service is very good there but this visit wasn't a positive one from several perspectives.

Dealer response

We can’t thank you enough for your support of Thompson BMW.

5.0

The service manager Andi G. Is outstanding professional....

The service manager Andi G. Is outstanding professional. She is very knowledgeable and attuned to the customers’ issues. Moreover, she is very resourceful and her response time is unparalleled.

Dealer response

Thanks for taking a moment to share such wonderful feedback for The BMW Service Department. We appreciate you trusting us with the service of your vehicle.

5.0

Great service and they responded to my questions and...

Great service and they responded to my questions and concerns.The car was cleaned and they reviewed to cost with me before starting the work.I would highly recommend the Thompson Organization

Dealer response

John, it means so much to us to see your review! Thanks from the team at Thompson BMW!

5.0

Thompson BMW was able to help in any way they could. The...

Thompson BMW was able to help in any way they could. The staff was very friendly and informative. Very helpful for my first time buying a BMW

Dealer response

Steve, it means so much to us to see your review! Thanks from the team at Thompson BMW!