Reviews
The staff was polite and extremely helpful in getting me
The staff was polite and extremely helpful in getting me into my dream vehicle. Would definitely recommend to my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 stars! We're glad our staff was polite and extremely helpful. We appreciate you recommending us to your friends!
Third time using Moss Bros.
Third time using Moss Bros. Dealership as always Steve Koslowski was great . Very helpful in getting me the vehicle I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your third visit! We're thrilled Steve Koslowski was great and helped you get the vehicle you wanted, as always. We appreciate your loyalty!
Was busy but Rick was informative and prompt to take care
Was busy but Rick was informative and prompt to take care of me shuttling me home since it was going to be a long wait
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We’re happy Rick was able to quickly get you home with our shuttle service. We appreciate your patience and your business!
I had a 9:10 AM appointment for my Camry’s first service,
I had a 9:10 AM appointment for my Camry’s first service, but my car wasn’t taken in until 9:40 AM. I was told it would take 1.5 hours, but it ended up taking 2.5 hours. I understand they were busy, and they apologized, but I’m not satisfied. If they don’t have enough staff, they shouldn’t take so many appointments. It felt like my time wasn’t valued.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize that we did not respect your time. Waiting 30 minutes just to start, followed by an hour delay, is unacceptable. We take your feedback on our scheduling very seriously and will be adjusting our appointment system to prevent future delays.
My issues never get properly fixed, i always have to go
My issues never get properly fixed, i always have to go back and forth to get my car fixed after a visit. A new issue occurs after every visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that your experience involves constant back-and-forth and new issues. We failed you, and we are treating this feedback as a priority. We are enacting swift internal changes to guarantee a complete, correct fix on the first visit moving forward.
Accurate, Professional, Detailed and very responsive to
Accurate, Professional, Detailed and very responsive to our inquiries. Service Advisor Stephen is a great asset to your Team. Keep up the great work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're glad you found our service accurate, professional, and detailed. We appreciate the five stars!
Amazing experience!
Amazing experience! Angel and Tony made buying my new vehicle smooth, stress-free, and enjoyable. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! We're thrilled to hear Angel and Tony made your experience smooth and enjoyable. We truly appreciate the recommendation — enjoy your new vehicle!
I had an amazing experience at Toyota of Moreno Valley!
I had an amazing experience at Toyota of Moreno Valley! From start to finish, the entire team made the process so smooth and stress-free. Arnold was incredibly patient and knowledgeable — he took the time to walk me through all my options and made sure I found exactly what I wanted. Ali and Arnold helped make the numbers work perfectly for my budget and explained everything clearly without pressure. And Roy made the final paperwork quick and easy, getting me on the road in no time. Everyone was professional, friendly, and genuinely cared about helping me get into the right car. I’m so happy with my new Toyota and would 100% recommend this dealership to anyone looking for great service and a great team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the incredible review! We're so happy to hear that Arnold, Ali, and Roy made your experience smooth and stress-free. It means a lot to us that you felt supported and cared for every step of the way. Enjoy your new vehicle — and thank you for trusting Moss Bros. Toyota of Moreno Valley!
Great atención by the seller Mario we fought for the deal
Great atención by the seller Mario we fought for the deal we want and we are happy with it thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your 5-star review! It's great to hear Mario provided excellent service and worked with you to get the deal you wanted. Your satisfaction is our top priority — thank you for choosing us.
Customer Service Excellent, looking forward to our next
Customer Service Excellent, looking forward to our next meeting/appointment. Location is excellent for my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words and are pleased to know our service and location met your expectations. Looking forward to your next visit — we're here whenever you need us!