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Knauz Auto Park

(2,093 reviews)
Visit Knauz Auto Park
Sales hours: 10:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 7:00am–7:00pm
Tuesday 10:00am–8:00pm 7:00am–7:00pm
Wednesday 10:00am–8:00pm 7:00am–7:00pm
Thursday 10:00am–8:00pm 7:00am–7:00pm
Friday 10:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 371-3350 (847) 371-3350
Used (847) 371-3360 (847) 371-3360
Service (847) 984-0372 (847) 984-0372

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Nothing but the best

I was in the market for a new car, and based on word of mouth and seeing Knauz on almost every vehicle where I live, I decided to pay them a visit. I was specifically looking for a Hyundai, and I could not have gotten a better salesman than Mr. Paul Kim to assist me with the process. One word to describe Paul: Professional. As I was going through the different models and packages they had, not once did Paul seem uninterested. He was nothing but patient and a pleasure to work with, and got me out the door in a brand new car in a blink of an eye. Knauz offers a variety of cars to choose from (Mercedes-Benz, Hyundai, BMW, etc), but whatever you decide on, make sure you have Paul help you as he is the best there is.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, that is quite the compliment! Thank you so much for your feedback, we truly appreciate it! We're so happy to hear that our team was able to make your car-buying experience hassle-free, as well as help you find a car that you love! Paul, as well as the rest of the team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

Leasing 2 cars

Leasing one car is hard try leasing 2 at once! Especially since the 5 series has been redesigned and the models are very different from the past. Not at Knauz. Bob made the process very straight forward. The cars are so completely different. We have to thank Brandon for sitting with each of us and explaining everything to us. We would highly recommend Knauz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you so much for your feedback, that is quite the compliment! We're so happy that our team was able to make your car-leasing process easy and hassle-free! We're also extremely pleased to hear that they were able to help you find two cars that you love! Bob. Brandon, as well as the rest of the team, appreciate your kind words and review! Enjoy your new cars, and happy driving!!!

Excellent experience

I had an excellent experience when I recently purchase my car at Knauz Mercedes Benz. I have been looking for over a year for a low mileage used S550. It's like looking for a needle in a haystack. I saw a car that interested me on the Knauz website. I contacted the dealership and was extremely fortunate to speak with Mark Saltzman. Mark informed me that the car was no longer available. I told him what kind of car I was looking for and how I had not had much luck finding what I was looking for. I asked Mark, as I had asked numerous other salesmen, to let me know if he comes across any car that might interest me. Frankly, I did not expect to hear back from him. A few days later, on a Saturday, I received a call from Mark. He told me that a car that fit my description had just come in the door. The car was a very low mileage 2013 S550 in excellent condition and could be sold in a day. What impressed me about Mark was that he was very straight forward and willing to hold the car for me on my word that I would see the car on Monday night. I saw and bought the car on Monday. We reached a very fair price without a lot of unnecessary haggling - which I would like to thank the GM (who I did not meet) for that. Mark made sure the sale went smoothly. I also want to compliment Vijay in finance for going through all the paperwork with me to make sure I was only getting what I needed. I would highly recommend Knauz and Mark to anybody looking for a Mercedes-Benz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, thanks so much for your feedback, that is quite the compliment! We're so happy that we were able to find you a car that you love and that suits your lifestyle perfectly! Mark, Vijay, as well as the entire team, appreciates your kind words! Enjoy your new car, and happy driving!

Yale is awesome!

This is my first BMW and Yale made the buying a wonderful experience. I would always recommend him because I believe he was completely honest with me and I did get a great deal from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback, we truly appreciate it! We're so happy that our team was able to help you find a car that you love without any hassle or stress! Yale, as well as the entire team, appreciate your kind words and review! Enjoy your new car (congratulations on your first car purchase), and happy driving!!

Painless transaction and Sales experience that delights

Great sales experience that kept me at ease knowing I am getting a value deal. Josh and Ryan did a great job across the board.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you so much for your feedback, Moshe, we truly appreciate it! We're so glad that you had a great experience with us, and that our team was able to help you find a car that you love without any car-buying hassle! Josh, Ryan, as well as the entire team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

Great Experience with Knauz!

This is the second car I have leased from Knauz BMW in the past 4 years and I couldn't be happier with the overall experience. Bob Geisheker really understood my needs in a car and helped me figure out which model made the most sense. Spencer Parker was also very helpful in giving me the "ins and outs" of the different technology in the car I went with. Although I live in the city and have closer BMW dealerships I could go to, I will be loyal to the Knauz team for the foreseeable future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback, Jay, we truly appreciate it! We're so happy to hear that our team was able to help you find a car that worked perfectly for you without any hassle! Bob, Spencer, Scott, as well as the entire team, appreciate your kind words and review! Enjoy your new BMW, and happy driving!

Dog Friendly Disco(very)

I was looking for the ultimate off-road vehicle for taking my 3 hunting dogs into fields and forest. Because of my sport, I was the crazy lady dragging dog crates around trying out everything in the market. Romy, Justin, and Chad answered my obscure questions about how I use vehicles for transporting dogs and searched and found my dream 2017 Scotia Grey Disco(very). Great support, follow up, and continued check-ins from the whole team. I felt valued, supported, and all questions were answered. Can't imagine I won't be a Land Rover customer for years to come.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback, we truly appreciate it! We're so happy to hear that our team was able to find you the perfect car that not only works for you, but works for your dogs, too! We're also happy to hear that we were able to help you find your dream car that suits your lifestyle perfectly!! Romy, Justin, Chad, Lee, Peter, as well as the entire team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

Great Buying Experience

For once a dealership that listens to the customer. Bob Geisheker got down to finding the car we were looking for at a great price. No gimmicks, just great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you so much for your feedback, Scott, that is quite the compliment! We're so happy to hear that our team was able to help you find a car that you love without any of the car-buying hassle! Bob, Brandon, as well as the entire team, appreciate your kind words and review! Enjoy your new car, and happy driving!!

Easy, honest, straightforward process

We've purchased cars thru Knauz before but this was our first BMW purchased there. Dealing with Bob Geisheker was a pleasure. He answered my emails promptly and followed thru on my requests. I found the car I wanted and negotiations were really easy and fair. Once I purchased the car, Spencer helped us learn all that this great car could do. He really is a "genius"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback, Mike, we truly appreciate it! We're so happy to hear that our team was able to help you find a car that you love without any hassle! Bob, Spencer, as well as the entire team, appreciate your kind words and review! Enjoy your new BMW, and happy driving!!

Knauz has the best of everything..Inventory,Staff,SERVICE

Sales and service staff go above and beyond my expectations which are EXTREMELY HIGH. Knauz is the only dealership worthy of my money and respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you so much for your feedback, we truly appreciate it! We're extremely happy to hear that we were able to meet all of your expectations, and earn your respect! The entire team appreciates your kind words and review! Happy driving!