Reviews
The staff are all friendly, helpful and professional. Didn't pressure me to get additional service - only notified me so I could decide.
The staff are all friendly, helpful and professional. Didn't pressure me to get additional service - only notified me so I could decide.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This was a very 🧑🏫professional environment and a memorable experience for me. Everyone was also very nice
This was a very 🧑🏫professional environment and a memorable experience for me. Everyone was also very nice
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your service writer is a great employee but your service department is being run very poorly. First of all my car has warranty and you dealer didn’t provide me with a loaner car and I was forced to rent a car from enterprise and just to get the insurance coverage it cost me close to six hundred dollars and it took 8 days just to diagnose the problem and I already had an appointment on August 10th and August 18th they found the problem and it took almost two weeks to get my car back and it cost me almost $600 to fix my car under the warranty. So the warranty means nothing with your policy. You are supposed to provide the customers with warranty a loaner car. But the service writer was kind enough to cover the rental charges. So I wasn’t impressed with your dealership. That’s not the first time. The time before the last I had a problem with the hatch and it took over three weeks to fix the problem and that cost me a lot money too. That time I didn’t write a review for not ruining your reputation but this time I couldn’t stay quiet. I have been your customer for many years and i have bought many cars from your dealer groups. I had purchased two Oldsmobile from Findlay when you had Oldsmobile dealer ship and three Kia’s and three Chevrolet from dealership. I usually every three years buy a new car but my last visit was the straw that broke the camel’s back. As soon as my warranty runs out I’m going back to German cars.
Your service writer is a great employee but your service department is being run very poorly. First of all my car has warranty and you dealer didn’t provide me with a loaner car and I was forced to rent a car from enterprise and just to get the insurance coverage it cost me close to six hundred dollars and it took 8 days just to diagnose the problem and I already had an appointment on August 10th and August 18th they found the problem and it took almost two weeks to get my car back and it cost me almost $600 to fix my car under the warranty. So the warranty means nothing with your policy. You are supposed to provide the customers with warranty a loaner car. But the service writer was kind enough to cover the rental charges. So I wasn’t impressed with your dealership. That’s not the first time. The time before the last I had a problem with the hatch and it took over three weeks to fix the problem and that cost me a lot money too. That time I didn’t write a review for not ruining your reputation but this time I couldn’t stay quiet. I have been your customer for many years and i have bought many cars from your dealer groups. I had purchased two Oldsmobile from Findlay when you had Oldsmobile dealer ship and three Kia’s and three Chevrolet from dealership. I usually every three years buy a new car but my last visit was the straw that broke the camel’s back. As soon as my warranty runs out I’m going back to German cars.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Rowshpar, thank you for your feedback and for being a longtime customer of Findlay dealerships. We regret to hear that your recent service experiences did not meet expectations. Concerns regarding warranty repairs, transportation during service, communication, and repair timelines can certainly impact your overall impression. We'd like the opportunity to learn more about what occurred. Please reach out to John Gonzalez, Fixed Operations Director, at [email protected].
Always Great service. Reliable. Trustworthy. Honest. Reasonable. Good value. Recommend this dealership for quality service. Thanks.
Always Great service. Reliable. Trustworthy. Honest. Reasonable. Good value. Recommend this dealership for quality service. Thanks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Joe! We're thrilled to hear that you had a great experience with our team. Your kind words about our service and values mean a lot to us. We appreciate your recommendation and look forward to serving you again!
I really recommended dealing with this salesmen, he knows how to communicate properly and is very respectful the whole way through.
I really recommended dealing with this salesmen, he knows how to communicate properly and is very respectful the whole way through.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback, Worku! We're thrilled to hear about your positive experience with our sales team. Clear communication and respect are top priorities for us, and it’s great to know they made an impact. We appreciate your recommendation!
Rich and the team made buying my new Chevy 2500 easy and hassle free. Everyone one there was very friendly and professional! In and out in approximately 1 hour. Will definitely refer friends and family to them.
Rich and the team made buying my new Chevy 2500 easy and hassle free. Everyone one there was very friendly and professional! In and out in approximately 1 hour. Will definitely refer friends and family to them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're thrilled to hear that Rich and the team made your purchase seamless and enjoyable. Your referrals mean a lot to us, and we look forward to serving your friends and family in the future! Enjoy your new Chevy!
This 5 star rating is for Lana! She is amazing every single time i go to get my vehicles serviced. Thank you Lana for everything every time!
This 5 star rating is for Lana! She is amazing every single time i go to get my vehicles serviced. Thank you Lana for everything every time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Nathan! We're thrilled to hear about your positive experiences with Lana. She truly goes above and beyond for our customers. We appreciate your support and look forward to seeing you again for your next service!
Prompt courteous service. Lana at the service desk was wonderful as always. All staff are very friendly and helpful. Over the years we have purchased at least 3 different type of vehicles as well had them serviced. Never an issue.
Prompt courteous service. Lana at the service desk was wonderful as always. All staff are very friendly and helpful. Over the years we have purchased at least 3 different type of vehicles as well had them serviced. Never an issue.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear you had a great experience with Lana and our team. Your loyalty means a lot to us, and we're glad we've been able to meet your vehicle needs consistently. We look forward to serving you again!
Denise was great, She always calls me back with updates on my truck. She always ask me if I need a ride home.
Denise was great, She always calls me back with updates on my truck. She always ask me if I need a ride home.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Daniel! We're thrilled to hear Denise provided you with excellent service and communication. Ensuring our customers' needs are met is our top priority. We appreciate your feedback and look forward to seeing you again!
I went in with no expectations, just high hopes, and Aaron Turner completely exceeded them! He made the entire car-buying experience so easy, effortless, and stress-free. Aaron was patient, kind, and truly made me feel like family rather than just another customer. I’m so grateful for his help and would absolutely recommend him to anyone looking for a great car-buying experience!
I went in with no expectations, just high hopes, and Aaron Turner completely exceeded them! He made the entire car-buying experience so easy, effortless, and stress-free. Aaron was patient, kind, and truly made me feel like family rather than just another customer. I’m so grateful for his help and would absolutely recommend him to anyone looking for a great car-buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Caresse! We're thrilled to hear that Aaron made your car-buying experience so positive and enjoyable. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!