Reviews
Vehicle was not transferred as promised, needed
Vehicle was not transferred as promised, needed additional keys and touch up paint lack communication
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to read about the issues you've experienced with your vehicle transfer and oversight in communication. We strive for clear, prompt responses and it seems we fell short in this instance. I'd like to help rectify these concerns if possible. I will search for your contact information and be in touch directly. Thank you, James Fappiano - Sales Manager - 860-658-3352
Great service!
I've had my Nissan serviced here and have received nothing but friendly and knowledgeable advice on how to get my car back on the road anytime I've got an issue popping. I will continue to use Hoffman for as long as I've got my Nissan. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chris, we're glad to know that our team at Hoffman Nissan has been able to provide you with the friendly and knowledgeable service you deserve. We look forward to continuing this relationship for as long as your Nissan is on the road!
Great Experience!
Great experience overall. The process of buying was very quick and easy. The car is beautiful and looks exactly how it was reflected in the pictures and desribed. Customer service exceeded my expectations!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mckenzie, we're delighted to know you had a great experience at Hoffman Nissan and that our team exceeded your expectations. Enjoy the ride in your beautiful new car!
I called and told the dealer what was my problem?
I called and told the dealer what was my problem? They got me into a loner. Made an appointment for my car to come in. They took a problem they were very professional. I will recommend this place. I am very happy and I will go back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Luis, we're glad to know our team at Hoffman Nissan was able to assist you efficiently and professionally. We appreciate your recommendation and look forward to seeing you again for your next vehicle service or repair!
They work quick and efficiently at a reasonable cost.
They work quick and efficiently at a reasonable cost. One hassles and detailed oriented. I love the video feature!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you appreciated our efficient service and the video feature at Hoffman Nissan. Thanks for the support!
Prompt.
Prompt. Professional. Listen to what I have to say. Do an excellent job. From what he first phone call to the completion they are great to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lindy, we're glad to know you had a great experience with our team at Hoffman Nissan. We always aim for prompt and professional service from start to finish. Thanks for the review!
I just took my Rogue into Hoffman’s for its 40,000 mile
I just took my Rogue into Hoffman’s for its 40,000 mile service, the first time since I bought it back in January. It was very easy to get an appointment for the time I wanted/needed, Upon arrival, I was immediately checked in, and the entire servicing was done in less than an hour. Andrew was the technician who followed the progress and kept me updated. He was very professional and friendly. As questions arose, he was great at explaining test results and giving me options and priorities for current as well as future work. I could not be more pleased with my first experiences with Hoffman Nissan in West Simsbury CT.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to know that your first service experience with us at Hoffman Nissan was a positive one! We're glad Andrew could assist you effectively and keep you updated throughout the process. Thanks for trusting us with your Rogue's maintenance needs!
super helpful, patient, kind.
super helpful, patient, kind. got my concerns addressed! I will definitely be back for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
There is nothing better than a great review. Thanks for giving Hoffman Nissan your business!
Great experience
I always get my Frontier serviced at Hoffman Nissan. They’re efficient, knowledgeable and fairly priced. They are very accommodating and I works recommend getting my vehicle serviced there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, thank you so much for your kind words and loyalty to Hoffman Nissan! We're glad that our team has consistently provided efficient and knowledgeable service. We appreciate your recommendation and look forward to serving you again in the future!
Worth the drive
First of all, I drive over 30 minutes to come to this dealership because of the excellent customer service. The service department is very knowledgeable, friendly and goes above and beyond for its customers. Shannon is amazing and always gets me in and out in great time
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jessica, we truly appreciate you making the drive to Hoffman Nissan for our excellent customer service. Shannon and the team are always here to go above and beyond for our valued customers like you. We're glad to hear that your visits are efficient and pleasant. Safe travels!