Reviews
Fast, warm, friendly, professional, courteous, expedient. Glad I decided to buy my car from them.
Fast, warm, friendly, professional, courteous, expedient. Glad I decided to buy my car from them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! :) We appreciate your kind review and your business!
First time owning a Kia and we bought from monroeville kia. They are amazing here, the sales department is not pushy trying to make you buy something unlike other dealers. The service department goes above and beyond everytime I've needed service done. There are many kia dealers near me but I drive 50 mins to only go to monroeville kia, that's how great my experience has been with them.
First time owning a Kia and we bought from monroeville kia. They are amazing here, the sales department is not pushy trying to make you buy something unlike other dealers. The service department goes above and beyond everytime I've needed service done. There are many kia dealers near me but I drive 50 mins to only go to monroeville kia, that's how great my experience has been with them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They worked hard to get us at our price point. Disappointed that there was only 1 key for a 2024 vehicle and they would not make us another one.
They worked hard to get us at our price point. Disappointed that there was only 1 key for a 2024 vehicle and they would not make us another one.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Shannon, please give us a call or ask to speak to management to work with us on this. Thank you
I did ask for another fob while we were there and they said there was nothing they could do. I find that hard to believe because Jim Shorkey had one made for my husband's truck while he waited.
Service was excellent and done in a timely manner. All the employees were very helpful. I highly recommend and will continue to use their services in the future.
Service was excellent and done in a timely manner. All the employees were very helpful. I highly recommend and will continue to use their services in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Danielle! We appreciate your feedback and your business
The service was excellent and timely!!! Thank you!!!! Would highly recommend them!!!! It was an awesome experience!!!
The service was excellent and timely!!! Thank you!!!! Would highly recommend them!!!! It was an awesome experience!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
People there are dumb. They don’t call you to tell you when parts are ordered, when the car will be ready and status of your car. You have to keep calling them to get any answers. Be prepared to receive false information about the status of your car also, or one day they tell you one thing then you speak to someone else a few days later (because you had to call) and it is the exact opposite information. Won’t take any of our Kia or others cars there for the rest of our lives.
People there are dumb. They don’t call you to tell you when parts are ordered, when the car will be ready and status of your car. You have to keep calling them to get any answers. Be prepared to receive false information about the status of your car also, or one day they tell you one thing then you speak to someone else a few days later (because you had to call) and it is the exact opposite information. Won’t take any of our Kia or others cars there for the rest of our lives.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I was not kept of any delays or additional time needed to work on my car. I was also not told of any warranty on new tires that I bought. Also there should not be additional fees for using credit card that is not Visa. Very unhappy about the service I received. I will not be returning.
I was not kept of any delays or additional time needed to work on my car. I was also not told of any warranty on new tires that I bought. Also there should not be additional fees for using credit card that is not Visa. Very unhappy about the service I received. I will not be returning.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
HI Misha, we are sorry to hear about your experience. Please call our dealership and ask to speak with the manager so that we can address this and make things right. Thank you
At service area for a recall. Service personnel very helpful kind and professional. Would recommend service department.
At service area for a recall. Service personnel very helpful kind and professional. Would recommend service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monroeville Kia was very helpful with getting me into my new K4. Super polite greeting as soon as I walked in and assistance in finding the sales associate I had been taking to. The sale start to finish was smooth. Corey and Steven were both helpful in answering questions and finalizing everything. If you're in the market for a new vehicle, put this dealership on your list.
Monroeville Kia was very helpful with getting me into my new K4. Super polite greeting as soon as I walked in and assistance in finding the sales associate I had been taking to. The sale start to finish was smooth. Corey and Steven were both helpful in answering questions and finalizing everything. If you're in the market for a new vehicle, put this dealership on your list.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This dealership, Monroeville Kia, has been great to work with! From my new car purchase thru oil change and services. Everyone I have dealt with have been extremely helpful, courteous and genuinely interested in my satisfaction. I even had the pleasure to meet the location GM, Jeff, who was the most helpful of all. After my interaction with Jeff, it is obvious to me that he surrounded himself with a great team! I would definitely recommend this dealership! Thank You, Doug W
This dealership, Monroeville Kia, has been great to work with! From my new car purchase thru oil change and services. Everyone I have dealt with have been extremely helpful, courteous and genuinely interested in my satisfaction. I even had the pleasure to meet the location GM, Jeff, who was the most helpful of all. After my interaction with Jeff, it is obvious to me that he surrounded himself with a great team! I would definitely recommend this dealership! Thank You, Doug W
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase