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Monroeville Kia

(313 reviews)
Visit Monroeville Kia
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–5:00pm
Tuesday 9:00am–9:00pm 8:00am–5:00pm
Wednesday 9:00am–9:00pm 8:00am–5:00pm
Thursday 9:00am–9:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

(313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Monroeville Kia from DealerRater.

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Excellent dealership!

Excellent dealership!We have been buying /leasing our cars there since 2007-2008.Very professional and friendly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Monroeville Kia’s team was a dream.

Monroeville Kia’s team was a dream. They made the entire process smooth and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had issues with the dealership, however my issues are

I had issues with the dealership, however my issues are fixed! Jeff and Anthony went above and beyond to deserve five STARS I would give them Ten STARS if I could! Thanks again, I love Monroeville Kia!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Monroeville Kia takes excellent care of their customers, I would recommend them, I give them FIVE STARS! Carol Weaver

A salesman that doesn’t try to swindle you!

Walked in and immediately connected with Andrew who I had an apt with. No nonsense, no trying to up sell me, no trying to tack on add-ons. It was a great experience from start to finish, and I couldn’t be happier with the car! Any question I had, he had a legit and honest answer for. If he didn’t know the answer he was extremely prompt about getting it.(Which only happened with a finance question.) There was no pressure to buy. Honestly the first time buying a new car where I didn’t leave feeling upset or swindled. I would HIGHLY recommend anyone looking for a KIA go there, and ask for Andrew!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My salesman will wheeler was awesome I ask him to give

My salesman will wheeler was awesome I ask him to give me the best deal he could cause I don't like the back and forth game and he did just as I asked my experience at Monroeville kia was much better than previous experience at another kia dealership in butler thanks to all the staff at Monroeville kia I look forward to seeing you all when I get my vehicle serviced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They lied, stated I could get a remote start installed.

They lied, stated I could get a remote start installed. You can't get a factor remote installed on kia souls. DO BUY FROM THEM, THEY LIED TO ME AND WILL TAKE CARE OF THE PROBLEM

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I scheduled an appointment with the Internet Customer

I scheduled an appointment with the Internet Customer Specialist and arrived early at the dealership---I was told that the sales person who met me at the dealership would handle my request---first they said the car I had an appointment to see was not there---then it magically appeared---but I could not drive it--then I could and did but was not allowed to travel far enough to even test the transmission. I was then told a price--I made an offer 5% lower---was turned down and said they would call me when it was available for sale.--never heard another word---was not even given a business card.--Sent multiple emails to the Internet Specialist---no reply! I bought eleswhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Overall I would recommend Monroeville Kia, however, with

Overall I would recommend Monroeville Kia, however, with a few caveats. My sales rep Anthony was excellent and I would definitely recommend him. This dealership states that they do not charge above MRSP which I believe is a deceptive practice. Every one of their new vehicles comes wit h an "Appearance Protection Coatings" for which they charge $995. I stated that I did not want this and that it should be optional, but was refused. This immediately added almost $1,000 to the price of the vehicle. Again deceptive. I went ahead with the purchase as I was offered significantly more for my trade-in than what I was offered at Smail Kia in Greensburg. Also, the Document Preparation Fee of $449 seemed excessive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership not only helps you get the best deals,

This dealership not only helps you get the best deals, but their Sales Consultant Austin Harper is simply the best in the Pittsburgh Area. I don't know who trained him but hats off to you because he is truly for the best interest of the customer and very authentic. This is a rare find in this industry. He deserves all the sales so if you're reading this please make sure to request him personally when you go into Monroeville Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jeremiah is the best!

My salesperson, Jeremiah, was extremely professional and helpful during my new car purchase. He made the experience quick and painless! I appreciate his friendly demeanor and low pressure, comfortable approach. Would highly recommend Monroeville Kia... and be sure to ask for Jeremiah!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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