Monroeville Kia

I shopped at 2 different Kia stores and Monroeville Kia had the best price and got me the payment that fit my budget.

From the start of the car buying experience to the day after I brought my new ride home, the professionalism is hands down the best I have ever experienced.

We were considering a new vehicle and researching available new vehicles of the previous model year meeting our other desired criteria. Monroeville Kia was one of the dealers who had what we were looking for. We reached out to 3 dealers to schedule test drives of cars that were listed on their website. The two other dealers "just sold" the cars we were interested in but would be happy to "show us other vehicles". (One still had the car on their site a week later...) Monroeville had both vehicles on their website that we were considering. Points for honesty! We scheduled an appointment for the next day. I met Rob in the morning and after a short discussion, determined which car was the right one. A Plug in Hybrid, Kia Sportage, X-Line Prestige. He had the car pulled up for a test drive and started talking the features of the car in general while we were waiting. Once in the car, Rob dove deeper into the features and options of the specific car. Being the Prestige, there were a lot of them, and he took time to explain all that I had questions about.. The conversation continued as I took a test drive. I was allowed to pick my route for the test drive, not directed to a specific path. I found hills, corners, bumpy roads and a complicated intersection to experience the features he had described. Points for a positive experience. Once back at the dealership we started talking about pricing and the final payment. We got to an agreeable number quicker than I had expected. Points for being considerate of my time. I had to leave to pick up my wife from work (a dealership that let you walk out!) Points for a unique customer experience! When we got back, she took her test drive, again where she wanted to go, and barrage of questions. When she was done having her questions answered we decided to purchase the car. Financing took about as long as we had expected and there were no changes in the payment amount Rob and I had discussed earlier. Points for no surprises! In the closing process we had no nonsense discussions regarding additional services and extended warranties. There was no pressure to accept any of the offers. We did take the extended bumper to bumper warranty because it was beneficial to us in the past, and with all of the electronics on this vehicle, it seems almost a necessity. Overall, it was a very pleasant experience, and we are very happy with the vehicle and the outcome. We had a Kia two cars ago. We used Monroeville Kia for service after we had a disappointing experience with the dealer we purchased the previous Kia from. The service we received then was one of the reasons we were shopping at Monroeville Kia for this car.

Worst customer service ive ever had, wont even answere my calls Has my car since last week Positive responce for a missunderstanding

They were very kind and enthusiastic. Robert Yuska was very friendly and professional. He worked hard to get me what I wanted. Kathleen was so upbeat too.

Online used car sales coordinator Desiree omitted pertinent information about vehicle when directly asked if it was a smokers vehicle solely to get me into the dealership. Stopped responding to my questions after inquiring about smoking and never followed up with me. What an absolute waste of my time, do not deal with these people. The sales representative Austin on the other hand was a very nice individual, its unfortunate Desiree cost him a potential sale.

they were friendly and worked with my budget and did everything they could to make sure i was happy.

I had a great experience buying a new car at Monroeville Kia. My salesman, Will was very friendly and knowledgeable. Kathleen, the financial advisor was also very friendly and a pleasure to work with. I would definitely recommend this dealership to friends and family.

I would like to thank Marlan Cowan and Richard Basile for a smooth purchase experience! Thank you both along with all behind the scenes! I love my Hybrid!

This was the 2nd car that I have leased from KIA. Both times Marlin Cowan was the sales associate I dealt with. Marlin was professional and courteous at all times. Everything was explained in a straightforward and upfront manner. I have no hesitation recommending Monroeville Kia to friends and family.