Reviews
Exceptional service and great communication. He is very friendly and helpful and made our experience a positive one! I have already started referring people to him and Jerry Hunt. You have a wonderful asset to your team and I hope you do something extra special to recognize him. Thank you, Sandra and Mike Smith
Exceptional service and great communication. He is very friendly and helpful and made our experience a positive one! I have already started referring people to him and Jerry Hunt. You have a wonderful asset to your team and I hope you do something extra special to recognize him. Thank you, Sandra and Mike Smith
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing experience from the time I walked in throughout the process. Great place to purchase a vehicle. I'll buy my next vehicle from Jerry Hunt!
Amazing experience from the time I walked in throughout the process. Great place to purchase a vehicle. I'll buy my next vehicle from Jerry Hunt!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
the process was very easy to get through. all the staff was friendly and helpful.
the process was very easy to get through. all the staff was friendly and helpful.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Process was extremely easy . Actually went to just look and left with a new car!
Process was extremely easy . Actually went to just look and left with a new car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Did not have a good experience at this dealership. Bought a car and the entire process was not seamless at all. I purchased the car and there was an issue with the battery. The service team needed days to replace the battery. Fine. They delivered the car to me with a crack in the windshield. The crack was not present when I purchased the car. I pointed it out right away. The person who delivered my car gave me the wrong spare key. He had to meet me at work to return it. I had to drive the 2 hours all the way back to the dealership because they said they would replace my windshield. I got a Honda civic sport touring. It has a double laminated noise cancelling factory windshield (which is what I purchased). I assumed they would be replacing the windshield with the windshield that I purchased when I bought the car. Wrong. They put cheap after market single paned glass and told me it was a sufficient repair. I went back and forth and all the way to the GM but they stated they will not replace my windshield with the factory OEM which is again what I purchased and what was broken before I even took possession of the car. They said I had to buy “CarChief” because it came automatically installed in my car. I asked if I could take it off but they refused. Went back and forth only for my sales person to tell me days after I purchased the car that I actually didn’t have CarChief and that I would be refunded for it. All in all not a great experience at all. I felt cheated on the windshield and don’t believe they made it right after delivering me a damaged car with all the other xx I had to deal with. My fiancé is in the market for a new car also. I was going to get it with Jerry hunt but I definitely will not be purchasing another vehicle after all I went through. The actual purchase of the car was fine but the aftermath was a disaster. I am going to have to go into my own pocket to fix what the dealership broke. Proceed with caution.
Did not have a good experience at this dealership. Bought a car and the entire process was not seamless at all. I purchased the car and there was an issue with the battery. The service team needed days to replace the battery. Fine. They delivered the car to me with a crack in the windshield. The crack was not present when I purchased the car. I pointed it out right away. The person who delivered my car gave me the wrong spare key. He had to meet me at work to return it. I had to drive the 2 hours all the way back to the dealership because they said they would replace my windshield. I got a Honda civic sport touring. It has a double laminated noise cancelling factory windshield (which is what I purchased). I assumed they would be replacing the windshield with the windshield that I purchased when I bought the car. Wrong. They put cheap after market single paned glass and told me it was a sufficient repair. I went back and forth and all the way to the GM but they stated they will not replace my windshield with the factory OEM which is again what I purchased and what was broken before I even took possession of the car. They said I had to buy “CarChief” because it came automatically installed in my car. I asked if I could take it off but they refused. Went back and forth only for my sales person to tell me days after I purchased the car that I actually didn’t have CarChief and that I would be refunded for it. All in all not a great experience at all. I felt cheated on the windshield and don’t believe they made it right after delivering me a damaged car with all the other xx I had to deal with. My fiancé is in the market for a new car also. I was going to get it with Jerry hunt but I definitely will not be purchasing another vehicle after all I went through. The actual purchase of the car was fine but the aftermath was a disaster. I am going to have to go into my own pocket to fix what the dealership broke. Proceed with caution.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Connor, thank you for taking the time to share your feedback. I'm very sorry to hear about your experience and the frustrations you've described. I have personally tried reaching out to discuss your concerns and would appreciate the opportunity to speak with you directly. When you have a moment, please return my call at your earliest convenience so we can continue the conversation. — Hayden Hicks, Group President
I am an out of town customer, and I would not recommend shopping at Jerry Hunt unless you are local. Their communication and follow-through are the worst I’ve ever experienced during a car buying process, and there are a lot of things they don’t disclose that I didn’t learn until after I got the car. For example, the USB chargers in the car don’t work, and the cameras for Sentry Mode are obstructed (things I have to go out of my way to get serviced). Given that I was told they don’t have any post-purchase window to address these issues, you’re out of luck unless your car still has the manufacturer’s warranty, which is what they kept promoting whenever I asked about any issues I could possibly find after receiving the vehicle. I asked for the car to be fully charged before it was sent, and I was also told that it would be detailed, inside and out, before delivery. I called and spoke to Peral and also emailed Mike asking him to relay those details. The car was delivered neither detailed nor charged. When I spoke to Peral and asked if those things had been done, he confirmed twice that they had. When I received the car on 7/7, the last time it had been charged was 6/15 (Teslas tell you when they were last charged), so he was not telling thr truth. When it came to my delivery, he also lied by saying it had been scheduled for one day, and then when I called back the following week, I couldn’t get him to return my calls or give me any details about the delivery. It took me emailing the finance manager and saying that I wanted to cancel the deal before Peral finally called me back. When he did, he was rude and repeatedly cut me off, insisting that he never told me the delivery had been scheduled in the first place. He continued interrupting me the entire conversation until I finally had to say, “Please stop cutting me off,” before he would actually listen. It was extremely unprofessional. When I called back later to get the bill of sale, I had the receptionist page him multiple times and even send him an email. Do you think he ever called me back or sent me the bill of sale? Hopefully you guessed right based on the lack of follow-through above. If not, it’s now 7/19, and I still haven’t received it. Clearly, once they have your money, they don’t care, and I just wasn’t wise enough to recognize the glaring red flags from the beginning. Save yourself the time and avoid this place.
I am an out of town customer, and I would not recommend shopping at Jerry Hunt unless you are local. Their communication and follow-through are the worst I’ve ever experienced during a car buying process, and there are a lot of things they don’t disclose that I didn’t learn until after I got the car. For example, the USB chargers in the car don’t work, and the cameras for Sentry Mode are obstructed (things I have to go out of my way to get serviced). Given that I was told they don’t have any post-purchase window to address these issues, you’re out of luck unless your car still has the manufacturer’s warranty, which is what they kept promoting whenever I asked about any issues I could possibly find after receiving the vehicle. I asked for the car to be fully charged before it was sent, and I was also told that it would be detailed, inside and out, before delivery. I called and spoke to Peral and also emailed Mike asking him to relay those details. The car was delivered neither detailed nor charged. When I spoke to Peral and asked if those things had been done, he confirmed twice that they had. When I received the car on 7/7, the last time it had been charged was 6/15 (Teslas tell you when they were last charged), so he was not telling thr truth. When it came to my delivery, he also lied by saying it had been scheduled for one day, and then when I called back the following week, I couldn’t get him to return my calls or give me any details about the delivery. It took me emailing the finance manager and saying that I wanted to cancel the deal before Peral finally called me back. When he did, he was rude and repeatedly cut me off, insisting that he never told me the delivery had been scheduled in the first place. He continued interrupting me the entire conversation until I finally had to say, “Please stop cutting me off,” before he would actually listen. It was extremely unprofessional. When I called back later to get the bill of sale, I had the receptionist page him multiple times and even send him an email. Do you think he ever called me back or sent me the bill of sale? Hopefully you guessed right based on the lack of follow-through above. If not, it’s now 7/19, and I still haven’t received it. Clearly, once they have your money, they don’t care, and I just wasn’t wise enough to recognize the glaring red flags from the beginning. Save yourself the time and avoid this place.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We sincerely apologize that your purchase did not meet your expectations. The level of communication and follow-through you described is not the experience we strive to provide for any of our customers. Our management team has made multiple attempts to reach you by phone because we would like the opportunity to discuss your concerns directly, better understand what occurred, and determine if there is anything further we can do to assist. Unfortunately, we have not been able to connect with you. We value your feedback, as it helps us identify opportunities to improve. If you are willing, we would appreciate the opportunity to speak with you. Please feel free to contact either Yasin Young or Hayden Hicks at your convenience so we can work toward a resolution. 336-249-2591 Thank you again for bringing these concerns to our attention, and we hope to have the opportunity to speak with you soon.
I have purchased several vehicles from Jerry Hunt Supercenter. My cell person. Percy is great at what he do great Customer Service, but unfortunately this go round has several different issues with purchasing. The vehicle have been back-and-forth to the dealership six times in a week. The last one was because they lost my trade-in paperwork and I had to come back and resign all in all if I what about another car truck or SUV I will still choose to work with Percy at Jerry Hunt Supercenter
I have purchased several vehicles from Jerry Hunt Supercenter. My cell person. Percy is great at what he do great Customer Service, but unfortunately this go round has several different issues with purchasing. The vehicle have been back-and-forth to the dealership six times in a week. The last one was because they lost my trade-in paperwork and I had to come back and resign all in all if I what about another car truck or SUV I will still choose to work with Percy at Jerry Hunt Supercenter
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Khalid was literally the BEST! He will be my go to salesman for the future- HIGHLY recommend!
Khalid was literally the BEST! He will be my go to salesman for the future- HIGHLY recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Axel was very good to work with and made the process easy. I highly recommend him.
Axel was very good to work with and made the process easy. I highly recommend him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I bought my first car here and came back to purchase my second car (6 years later) and asked for my last salesman Ivan. Ivan was a pleasure to work with. A few issues to note. The car I wanted smelled horribly like cigarette smoke. I’m not sure why a vehicle on the lot wasn’t detailed prior. Ivan had them clean and do an odor remover. Which helped a little but the smell was still strong. Two guys say they couldn’t smell it. I had been at the lot for 4 hours so I wanted to go home. Ivan assured me they would do an ozone treatment and I came back the following morning. The cigarette smell was gone but still smells strongly of ozone. I purchased the car and I’m hoping it will air out. When I got to closing the deal with a finance guy names Hebert, he offered gap insurance which I politely declined. He asked if it was how he presented it and I said no. He then began wide eyeing and smirking asking if I understand what I’m declining. I said yes. More smirks, head shakes, questioning what felt like my intelligence. I understand they get commission from purchasing through them but I have my own great Insurance. It was a terrible, awkward experience. I couldn’t wait to leave his office and be done with it. I don’t think I’d return. Ivan is nice..terrible way to end a sale.
I bought my first car here and came back to purchase my second car (6 years later) and asked for my last salesman Ivan. Ivan was a pleasure to work with. A few issues to note. The car I wanted smelled horribly like cigarette smoke. I’m not sure why a vehicle on the lot wasn’t detailed prior. Ivan had them clean and do an odor remover. Which helped a little but the smell was still strong. Two guys say they couldn’t smell it. I had been at the lot for 4 hours so I wanted to go home. Ivan assured me they would do an ozone treatment and I came back the following morning. The cigarette smell was gone but still smells strongly of ozone. I purchased the car and I’m hoping it will air out. When I got to closing the deal with a finance guy names Hebert, he offered gap insurance which I politely declined. He asked if it was how he presented it and I said no. He then began wide eyeing and smirking asking if I understand what I’m declining. I said yes. More smirks, head shakes, questioning what felt like my intelligence. I understand they get commission from purchasing through them but I have my own great Insurance. It was a terrible, awkward experience. I couldn’t wait to leave his office and be done with it. I don’t think I’d return. Ivan is nice..terrible way to end a sale.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience with us, and thank you for choosing Jerry Hunt Supercenter again after six years. We truly appreciate your continued trust and are glad to hear that Ivan provided you with the level of service you expected. We'll be sure to share your kind words with him. We also appreciate you bringing your concerns to our attention. We're sorry to hear about the initial condition of the vehicle and the lingering odor. We understand how important it is for a vehicle to be properly prepared before delivery, and we're glad our team was able to improve the situation, though we regret it wasn't resolved to your complete satisfaction from the start. We're especially disappointed to hear that your experience during the finance process left you feeling uncomfortable. Our goal is to ensure every customer feels informed and respected when making decisions about optional products, and we're sorry if our approach made you feel otherwise. Your feedback has been shared with our management team so it can be reviewed and used as a coaching opportunity. We sincerely appreciate your business and your honest feedback. We hope you're enjoying your new vehicle, and if there's anything further we can do to assist you, please don't hesitate to reach out. - Hailey Poole HR Director 336-249-2591