Reviews
Brought my truck in for vibration,it was repaired in a
Brought my truck in for vibration,it was repaired in a timely manner. They supplied me with a loaner vehicle and worked with my warranty company. I appreciate George and Carol..
Brought my truck in for vibration,it was repaired in a
Brought my truck in for vibration,it was repaired in a timely manner. They supplied me with a loaner vehicle and worked with my warranty company. I appreciate George and Carol..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
A huge thank you to Tyler Gordon Mobile Service
A huge thank you to Tyler Gordon Mobile Service technician for efficiently replacing the battery in our 2017 Ford Flex. Tyler was professional, arrived promptly for appointment and completed excellent installation of new battery replacement. we are very grateful and highly recommend the mobile service at Ford Friendly Dealership in Monroe. Chelse D and family in Monroe
A huge thank you to Tyler Gordon Mobile Service
A huge thank you to Tyler Gordon Mobile Service technician for efficiently replacing the battery in our 2017 Ford Flex. Tyler was professional, arrived promptly for appointment and completed excellent installation of new battery replacement. we are very grateful and highly recommend the mobile service at Ford Friendly Dealership in Monroe. Chelse D and family in Monroe
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Chelse, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Took care in for a trouble light, they damaged the
Took care in for a trouble light, they damaged the bumper,and tried to cover it up. No call from service dept. even when car was done. They fixed the car,but I wouldn't have known about it if I hadn't stopped in to see what they found wrong with the trouble light. Car was already in body shop. Only thing Friendly there is the name. I'll go out of town from now on.
Took care in for a trouble light, they damaged the
Took care in for a trouble light, they damaged the bumper,and tried to cover it up. No call from service dept. even when car was done. They fixed the car,but I wouldn't have known about it if I hadn't stopped in to see what they found wrong with the trouble light. Car was already in body shop. Only thing Friendly there is the name. I'll go out of town from now on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jonathan, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (734) 243-6000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
2yr wait Maverick
The Dealer works well. Ford does not communicate with Dealer or customer on the waiting for build schedule.
2yr wait Maverick
The Dealer works well. Ford does not communicate with Dealer or customer on the waiting for build schedule.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Donald, we appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!
Friendly Ford Monroe Mi
The sales team was great to work with and the finance dept was very efficient as I had 3 children with me at the time of purchase. I would definitely recommend Friendly Ford for your next purchase.
Friendly Ford Monroe Mi
The sales team was great to work with and the finance dept was very efficient as I had 3 children with me at the time of purchase. I would definitely recommend Friendly Ford for your next purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Friendly Ford New Car Sales Review
?Outstanding?. Mike Brown, our sales person, was outstanding in finding a vehicle that we wanted from another dealer and was available for pickup within 24hours! Friendly Ford explained all the features and function's in detail & service department phone number if we had any questions after we drove the vehicle off the lot. Friendly Ford always responds to any questions we have even while we are on vacation. Thank you Friendly Ford!
Friendly Ford New Car Sales Review
?Outstanding?. Mike Brown, our sales person, was outstanding in finding a vehicle that we wanted from another dealer and was available for pickup within 24hours! Friendly Ford explained all the features and function's in detail & service department phone number if we had any questions after we drove the vehicle off the lot. Friendly Ford always responds to any questions we have even while we are on vacation. Thank you Friendly Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, your comments keep us motivated and working hard for all our guests! Thanks for your business! Take care!
Excellent!!!!!!!!
I called to see if I could get help with water in the cabin of my SUV . Having already paid a different detailer that took my money and left me with the problem still. Carol was wonderful during our phone conversations. She arranged for me to bring my SUV in to meet Carlos the detailer. Carlos was extremely knowledgeable and very pleasant to work with. He went more than the extra mile to make sure that the water and mold issue was resolved. Honestly I received the best customer service that I have had anywhere. Thank you!!!!! Sherry
Excellent!!!!!!!!
I called to see if I could get help with water in the cabin of my SUV . Having already paid a different detailer that took my money and left me with the problem still. Carol was wonderful during our phone conversations. She arranged for me to bring my SUV in to meet Carlos the detailer. Carlos was extremely knowledgeable and very pleasant to work with. He went more than the extra mile to make sure that the water and mold issue was resolved. Honestly I received the best customer service that I have had anywhere. Thank you!!!!! Sherry
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sherry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Ford F-150 Supercrew
Andy Omler is best salesperson I have ever dealt with. Whole process went very well.
Ford F-150 Supercrew
Andy Omler is best salesperson I have ever dealt with. Whole process went very well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
2023 Ford Ranger Purchase
Ordered a 2023 Ranger from Friendly Ford in Monroe Michigan and it was delivered 9 months later. Dealer was great. Ford Corp. fell short in customer satisfaction.
2023 Ford Ranger Purchase
Ordered a 2023 Ranger from Friendly Ford in Monroe Michigan and it was delivered 9 months later. Dealer was great. Ford Corp. fell short in customer satisfaction.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Danny, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Friendly Ford Monroe MI
Best Ford dealership around! Larry Middleton was amazing, straight forward and went above and beyond.
Friendly Ford Monroe MI
Best Ford dealership around! Larry Middleton was amazing, straight forward and went above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Melissa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!