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Ron Anderson Chevrolet Buick GMC

(261 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(261 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ron Anderson Chevrolet Buick GMC from DealerRater.

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Excellent and efficient service.

Excellent and efficient service. Always very quick to accommodate an appointment time with my busy schedule!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Scheduled oil change and tire rotation for 11:00; when I

Scheduled oil change and tire rotation for 11:00; when I arrived, there were no service agents anywhere in sight. Fifteen minutes later agent arrived; car went in for service at 11:30 and reappeared shortly after noon, but again there were no service agents to be seen. Agent reappeared at 12:30 and took care of another customer. I was finally able to pay for service after 1:00 PM.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Reliable , consistent, good communication.

Reliable , consistent, good communication. Reasonable rates . Knowledgeable. Courteousness. Ben in service does a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service advisor was very attentive but the problem is the

Service advisor was very attentive but the problem is the technician in the quick lube service were awful. One was smoking a cigarette the other one was talking and showed no motivation to get the service done. Never did the ten point inspection. I came home and my washer light came on. Go figure. I go because Ben is a good service advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Way to expensive to just get a reason for light on the

Way to expensive to just get a reason for light on the dash it cost $150.00

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had my 2010 Yukon towed in to have a battery replaced.

I had my 2010 Yukon towed in to have a battery replaced. Two days later, and over $200 for an "evaluation" and installation labor, plus the $200 battery, I walked out with a $400 bill. I will never set foot in this dealership again for any reason. Being a life-long GM owner, it pains me to go elsewhere, but this dealership just doesn't get it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

GMC truck repair not satisfied on service work still had

GMC truck repair not satisfied on service work still had same issue once I picked up and service engine light on. Why didn’t they recheck even took an extra day for them to repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil Change

I booked my appointment for an oil change and tire rotation for as close to first appointment of the day. As I travel almost an hour for service. This oil change took over 2 hours to complete. My last oil change took the same time frame and I did book it as first in the morning. I'm sorry but this is unacceptable. I believe it is time to find a new dealer, especially as I am new to the area.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your business and I am so sorry to hear this. We now have a person that is managing the Quick Lube department. This should speed up all oil changes! Please give us another try, we would like to exceed your expectations!

Dealer has a truck on the web site like it is for sale.

Dealer has a truck on the web site like it is for sale. Drive from Callahan to look at the vehicle and was told it was ordered for someone and not for sale. I called the dealer to ask why it was on the website and not for sale. Was told the gm must have put it on the website when it was ordered. Dealer should make sure that the website is accurate to prevent customers from wasting half a day in time and the gas to look at a truck that was never for sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lack of communication with customer

Lack of follow-through and connecting with the customer. I was left in the dark many times that day. Not happy.. I have been to this Dealership that was probably my fourth time. The other times were fine. This one was horrible. I was abandoned by the dealership, even after I had to call many times to try to get through the service. How unfortunate.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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