Reviews
Keith was very knowledgeable on Camry, the dealership has
Keith was very knowledgeable on Camry, the dealership has a fun atmosphere! Great Experience! Friend that went with me is going back for the Rave 4.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Eastern Shore Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com
I had a great experience purchasing my new vehicle, I
I had a great experience purchasing my new vehicle, I wanted to upgrade for additional space. Josh was super friendly and easy to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Eastern Shore Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com
Please Please avoid this dealer.
Please Please avoid this dealer. They will lie and trick you. Be ready to lose thousands. I am a senior and not as sharp and they walked all over me. So sad these people can be in business. Shame on you Toyota
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you, Mark, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com
I have a 24 Prius that had 7000 miles at the time I needed a more heaver car to pull a trailer. I got a rav 4 The rav 4 was supposed to be around 35k I owed 7 thousand on my Prius with a 160 per month payment. After trying to figure out what I thought should be simple math I ended owning 24000 on the tab 4 a a 450 payment for 7 years. My wife went over the contrary and went crazy she made me take back the rag 4 and get my Prius back Well that’s not going to happen I ended up paying 25000for my Prius with a 400 a month payment for 8 years if I see this loan through. It will cost me 35000 for a car I only owed 7000 on try to figure that math out They took advantage of me because I am old (73) but the trick math they used is very hard to figure out. It revolves around the number 7 I’ll be lucky if I can keep the car. To me how can these people people explain to their kids when they ask what they do and they say I’m a lying con man that takes advantage of people for a living I checked the consume investigation resource and the bbb and they could only come up with 3 reputable dealers in Alabama and our solders are being killed so people can be feee to do this kind of business
The tab 4 had 2000 miles I had. It 3 weeks
I doubt very seriously if you’re going to do anything I lost 18.000 dollars I can only try my hardest to help people from making the same mistake through social media. I had a lawyer look at the paperwork and he said I was really taking advantage of. Unfortunately I don’t have the funds to take it any further it is just horrible how many people get ripped off by car dealers. Daphne auto group. Are they even Americans
Matthew Springstead found me the perfect car!
Matthew Springstead found me the perfect car! Very accommodating and personable. One of the easiest car purchases I have made.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Eastern Shore Toyota! Please let us know if we can be of any more assistance. Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com
Andrew Lemovitz at Eastern Shore Toyota was
Andrew Lemovitz at Eastern Shore Toyota was knowledgeable, honest, and easy to work with. The dealership accidentally advertised a lower price for the car I wanted, and to their credit, they honored it without issue. I truly admire their integrity and highly recommend Andrew and the team at Eastern Shore Toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Eastern Shore Toyota. We look forward to having you as one of our valued customers for many more years to come! Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com
Friendly, knowledgeable, and work for the deal.
Friendly, knowledgeable, and work for the deal. Worked hard to make the deal.Good folks.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Eastern Shore Toyota! Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com
Chris was great start to finish.
Chris was great start to finish. Made the process a breeze. Love my new platinum tundra!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com
They sold me car and the don't have the title in their
They sold me car and the don't have the title in their possession. Now I am on my 2nd temporary tag, which is about to expire, I NEED MY 3RD and I cannot get ahold of anyone. They keep transferring me and dropping the calls!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Joseph: We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com
My daughter recently had service completed on her Toyota
My daughter recently had service completed on her Toyota Corolla at Eastern Shore Toyota. She purchased the car new from Eastern Shore in 2023 and preferred to have routine maintenance completed there. Unfortunately, her service was exceptionally disappointing. She was asked three times about replacing the windshield wipers. Each time she declined. When she went to pay for the service she found that the wipers were on the invoice for $50.98. When she stated she told them not to install the wipers three times she was told, "They've already been installed but maybe I can find a discount code." Additionally, the cabin and engine air filter were replaced at a cost of $111.85 without her consent. The owner's manual shows replacement of those items at 3 years/30000 miles rather than the 15422 miles she has on her car now. Finally, a "Customer pay shop charge for repair order" was added at the end of the invoice for $37.55 almost negating the "coupon" the service adviser was "able to find" to offset the cost of the wipers. The invoice had the supervisors name and email requesting contact "If for any reason you feel that you have not received truly exceptional service today please contact our management team." I emailed the supervisor a week ago but have yet to receive a response. It is very disappointing that Eastern Shore Toyota facility ignored her request to not install wipers and changed filters that are not required by Toyota to be replaced at this time. It appears the service department took advantage of someone with little experience in this area.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention, and I'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please email me a message with your contact information so that I can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. I'm sorry that we didn't meet that goal in this case, and I'd love the opportunity to get more details to see if I can turn this situation around for you. Emily Brock Internet Sales Manager Eastern Shore Toyota emily@esfahaniautogroup.com
Got a great truck from the guys at Eastern shore.
Got a great truck from the guys at Eastern shore. Very pleased with the diligence they showed in getting me into it at the payment I was wanting to. Great people!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Emily Brock Internet Sales Manager Esfahani Shore Toyota emily@esfahaniautogroup.com