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Eastern Shore Toyota

(644 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 11:00am–6:00pm Closed

Reviews

(644 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Eastern Shore Toyota from DealerRater.

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Anthony Fagan was awesome!

Anthony Fagan was awesome!!! He listened and understood what I wanted and made the effort to find the vehicle I wanted. Also responsive to texts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Anthony to be a positive one. Please don't hesitate to reach out if you need anything else. Zac Bell Acting General Manager Eastern Shore Toyota P. 251-625-1919 ex 2312 F. 251-626-2804 zbell@easternshoretoyota.com

Great dealership my sales person Tanner was very

Great dealership my sales person Tanner was very knowledgeable and easy to work with the whole staff was great it was a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that Tanner had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Zac Bell Acting General Manager Eastern Shore Toyota P. 251-625-1919 ex 2312 F. 251-626-2804 zbell@easternshoretoyota.com

Sandy, James and Tony made this car buying experience the

Sandy, James and Tony made this car buying experience the easiest I have ever had! Sandy’s prompt response and extensive knowledge of the 4 Runner, James’ professional negotiation of the price of the vehicle & trade amount for my car along with Tony’s efficiency made for a smooth, painless transaction! Highly recommend this team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Zac Bell Acting General Manager Eastern Shore Toyota P. 251-625-1919 ex 2312 F. 251-626-2804 zbell@easternshoretoyota.com

Great experience!

Great experience! Joel was an awesome salesman/sales associate. No-pressure experience. Made the entire purchase process very easy for us. Would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Zac Bell Acting General Manager Eastern Shore Toyota P. 251-625-1919 ex 2312 F. 251-626-2804 zbell@easternshoretoyota.com

They lie and don't keep their word.

They lie and don't keep their word. Mona will lie just to get a sale knowing the vehicle is in bad condition

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Hankins Business Development Director Esfahani Auto Group (251) 607-5680 Direct mhankins@esfahaniautogroup.com

My salesman, Andrew Lemovitz, was incredibly helpful!

My salesman, Andrew Lemovitz, was incredibly helpful! He went above and beyond to help me find the truck of my dreams and make it incredibly easy to purchase. I urge anyone looking for a new purchase to contact Andrew.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Keith, for choosing Eastern Shore Toyota! Please let us know if we can be of any more assistance. Zac Bell Acting General Manager Eastern Shore Toyota P. 251-625-1919 ex 2312 F. 251-626-2804 zbell@easternshoretoyota.com

Chase and Amanda were amazing at helping me find the best

Chase and Amanda were amazing at helping me find the best car for me! Hands down the best dealership. We will forever ask to see Chase when buying future vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Eastern Shore Toyota. Zac Bell Acting General Manager Eastern Shore Toyota P. 251-625-1919 ex 2312 F. 251-626-2804 zbell@easternshoretoyota.com

Worst car buying experience ever.

Worst car buying experience ever. I had to get a lawyer to get it right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worst car buying experience ever.

Worst car buying experience ever. I had to get a lawyer to make it right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Hankins Business Development Director Esfahani Auto Group (251) 607-5680 Direct mhankins@esfahaniautogroup.com

The sales person, Lena she was amazing very nice

The sales person, Lena she was amazing very nice personality. She knew what she was talking about. I deal with her anytime thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Lena was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Zac Bell Acting General Manager Eastern Shore Toyota P. 251-625-1919 ex 2312 F. 251-626-2804 zbell@easternshoretoyota.com