Tustin Buick GMC

My daughter leased her first vehicle from this dealership Sept. 2024. At the time, she didn't have insurance and opted to purchase insurance through the dealership. She was also told that if she provided them with her own insurance, they would provide a refund, providing proof of insurance. The following morning, proof of insurance was sent to Ramon Cabral, Finance Manager. Fast forward to October...no refund check. I then spoke to Adriana Luis, Finance Manager, who stated that she would follow up on my refund. Soon after, Ramon C. contacted me and said the check was issued and to expect it soon. Fast forward to today...I have left MULTIPLE (5x each) messages to both Ramon C. and Adriana L., and have been unsuccessful receiving any response back. I've also left a message with Ronnie Blomquist, General Manager. All I want is to be refunded.

$325 an hour to do a job is double the amount than other Buick dealerships! They wanted to charge me 3 1/2 hours worth of work when I called other dealerships and they have it listed in their computer as 1.6 hours. They lie and cheat on their costs, and their costs are over the top expensive.

Stay away from this place - horrible customer service. I would never purchase and/or recommend this dealership. They would not sell you a vehicle if you don’t purchase their dealer installed accessories that add up to $4782 even though their website reads “can be purchased for an additional cost” OPTIONAL Fonzi said dealer adds accessories to all their cars. I had an appointment with Josh Kaiser on Friday 10/04/24 at 4PM after driving for 2 hours and arriving at dealership Josh was not available and Fonzi Marquez was to assist, Fonzi was friendly but he had to check with his manager on every question i asked him, after declining the installed accessories xx charge I walked out. Very disappointed with the service they provide. The end story no purchase, i will take my business elsewhere.

I recently had my vehicle serviced here. They changed out a fautly ABS module. It took over a week and when I finally came to pick it up my "brake fluid low" light came on. I drove it off the lot and as I was driving home down a very steep grade on thr 241 to the 91, my brakes were almost nothing. I had to push as hard as I could on the pedal to stop from crashing my vehicle. When my husband came home he saw brake fluid had been spewing at all 4 brake lines. I texted seevice and they admitted they did not test drive the vehicle due to low fuel. Service also stated that brake fluid isn't topped off unless brake service is done. The ABS IS BRAKE SERVICE! They arranged for a tow truck to retrieve my vehicle and it's now been 9 days since they brought it back. I spoke with Ronnie the GM on Tuesday after days of leaving messages. I don't feel safe in my vehicle now. They let me drive off with NO BRAKES! Ronnie agreed he would purchase the vehicle but here I am 2 days later without a number or a check or a phone call. I'm a mom of 2 without a vehicle for weeks now and this has been a traumatic situation that I want to put behind me. Ronnie please call me back so I may pick up a check and move on.

I should have turned around and walked out when my service rep told me that "my husband should be doing this" simply because I asked what the time frame would be between filing a claim with my car warranty coverage and receiving a rental car. But, against my better judgment, I didn't. (I will not release this reps name because the issue was addressed, he apologized, and there were no further problems with him). To make a very long story short, between the months of February 2024 and August 2024, my husband and I brought my car back and forth to Tustin GMC on 5 different occasions in an effort to get a specific problem fixed, with each time the problem not being fixed, but simultaneously finding other high ticket "problems" ($8k+ on multiple occasions) to milk my car warranty coverage for all that they could get. I honestly feel that they were intentionally damaging my car so that when my car warranty coverage rep came out to inspect, it would be approved. Of course, I have no way to prove that, and I pray that is not how they are conducting business, but I believe that to some degree, things were not being handled ethically. While all of this is disheartening, my review is to bring attention to the horrible manner to which I was treated by Tustin GMC's service reps, particularly by their service rep Marco P. Marco treated me as if he was disgusted that he had to work with me. On each occasion that I approached his office, he would not even look up to acknowledge me. On one occasion, when I came without my husband, he sent me out of his office, brought in an employee from the help desk, closed his sliding door, and had that employee relay information to me. Marco was extremely unresponsive to my husbands inquiries regarding the progress of my car. My husband would call multiple times a day to no avail. It wasn't until my husband contacted the service rep manager, Angel, that he received a response. I do have to say that throughout this 6 month process, Angel was very helpful, and was the only employee who treated us with dignity and respect with every encounter. Although Angel was a breath of fresh air in our dealings with Tustin GMC, I have to say that I believe we were treated in such a distasteful manner by the rest of their employees because of our ethnicity. Therefore, I have to warn, if you are of African American decent (particularly a woman), DO NOT STEP FOOT IN TUSTIN GMC. You will not be treated fairly, nor with respect by their service reps. I can honestly say that I have never been treated with such disdain and disrespect. Quite frankly, dealing with Tustin GMC has been the very worst experience that I have ever had with a business. If I had any enemies, I wouldn't send my worst one there.

I was investigating Jeep Grand Cherokee diesel vehicles on CarGurus. I found one that they had in their inventory which was a black summit. I started making inquiries regarding bringing my own financing and the customer service representative whose name is Donna said that they do not accept outside financing. I told her that my financing source, Southern California Edison Federal Credit Union has financed two vehicles for me without any problems or issues and they are ready to finance this one without question. Donna insisted that they could not use an outside financing source other than their own and we all know why. That way they can pressure you into buying a lot more than just the car. When I said I would be bringing a certified cashier's check and all I needed from them if I was going to move forward with the purchase was a signed dealership purchase order, which would allow me to bring them a valid cashier's check and she was quite adamant about not accepting any other source of outside financing. When I explained that I had conducted business with CarMax in Ontario with two prior purchases and there were no issues getting the dealership paid she simply said we are Tustin GMC Buick not CarMax! After reading all of your reviews I am highly doubtful that I will give them the opportunity to make one penny off of me.

This Dealership ran credit report without my permission Cory Johnson is unprofessional unedited salesmen. Don’t worst your time.

Horrible. Spent a week back and forth with sales to buy a used car for my daughter. Drove 45 minutes to purchase only to find out the price has increased 25% due to undisclosed dealer add ons. These people are the reason used car salesmen have such a horrible reputation.

Extremely unethical dealer with classic bait and switch tactics. I came across a car posted Friday night and messaged to see it next day. I live in San Diego. The next morning before leaving I checked the car again and the price went up $3k. I messaged and told them I need the same price I saw it as and was told just come down we will make it work. I picked up my brother and drove down on a very busy weekend which took over 3 hours to get there. Upon getting there I was told three things 1) car is 3k higher it is what it is, 2) there is a mark up of 5k on top of the 3k higher price 3) someone else is already looking at it. Had I known any one of these things , I wouldn’t have spent 3 hrs each way and ruined my weekend because of this inconsiderate dealer. Everything negative they say about dealers you will find true here. They also made me wait 20 mins there saying we will work it out but in reality they were going back in forth between me and the other party trying to get into a bidding war to make the most money. I will never get 6 hours of my weekend back because of these xxxx bags. Shop here at your own peril.

I am a 48-year-old businessman from an entrepreneurial family in Orange County. We have lived in Orange Hills since 1980. My family owns multiple manufacturing businesses, over 40 restaurants, and a cosmetics business. I decided to trade one of our company trucks, an F150, for a GMC Truck. I called Tustin GMC, about 2 miles from my office, and spoke to Rachel to explain my plan. She refused to disclose numbers over the phone and insisted that I show up at the dealership with the trade-in to see their trucks. Despite already owning a G-Wagon AMG63, Audi Q8, a Mercedes Benz S580, and a Range Rover, which I've never bought from a dealership (I usually negotiate over the phone and have the car delivered to my office or house), I agreed to visit the dealership. Upon my arrival at the dealership, I expressed my interest to Rachel, who then asked for my social number. I was taken aback by this request, as I only provide such sensitive information or sign documents once we have reached an agreement. I was also unsure under whose name I would be purchasing the GMC truck – whether it would be under the company, my father, or just my name. Before making a decision, I needed to see the numbers. Rachel's response was unprofessional and disappointing. She became quite firm and essentially asked me to leave and come back, either with my father or after finalizing the name for the purchase. My surprise turned to frustration as Rachel continued to refuse to provide me with the necessary information. I was unsure under whose name I would be purchasing the truck, and she never even showed me a single truck. Instead, she seemed more concerned about running my credit. I requested to speak to a manager, but none were available at the dealership. I waited about 15 minutes to speak to a higher authority figure, observing a finance manager behind the glass and around 10 salespersons, but no one offered to help. This lack of assistance was disappointing, and I eventually left the dealership. I was advised to visit Long Beach GMC because they provide fantastic customer service. Be cautious about going to the previous dealership.