Steve Coury Ford

AVOID AT ALL COSTS! I recommend taking your vehicle any where but here, we were at our cabin over the weekend when Monday morning I was in town i noticed my f150 was leaking a lot of water from the front of the engine, I took the truck to Steve Coury Fords service department, it took them several hours to get me a quote which was for the water pump. They quoted me 5 hours labor which I later found out is typically quoted 2.8 hours according to the book. they got the truck in Monday and my son drove up from the valley Monday to give me a ride back to the cabin, Tuesday around 1pm I called for an update on my truck, they said the parts guy would be there in about 30 minutes with the water pump. Wednesday around noon comes and we call again for an update, the service manager tells us the parts arrived Wednesday morning and they were working on it, Wednesday before closing we stop in to see if the truck was ready, they proceed to tell us there was another part that needed replaced and it wouldn't be there till Thursday morning, the manager was very rude and dismissive of the fact that they never called us to authorize more parts being needed at an additional cost, finally Thursday around 3pm we call to see if the truck is done and they said it was being wrapped up and would call us when it was done. Thursday night around 5:10 pm they called us to tell us the truck was done and that they closed in 20 minutes so we weren't able to get it until Friday morning. when we arrived Friday morning to pick it up the bill came out over $400 more than they quoted which was due to the other parts and labor they never authorized, their service manager has an incredible lack of basic communication with customers, the only phone call we received from them in 4 days was to tell us the truck was ready. I wouldn't recommend Steve Coury Ford to my worst enemy, youre better off having your vehicle towed to the valley if it needs service when in the payson area. AVOID AT ALL COSTS

Dishonest dealership! Had written contract for MSRP price and Johan (dishonest mgr and staff) Sold vehicle to some other unsuspecting person for $ thousands over MSRP. Don't trust them check out their complaints on the BBB!

I was looking for a used 4X4 full size pickup and found one on cars.com advertised by Steve Courey Ford, Near Payson. The price seemed excellent for the miles so I sent an inquiry and received a quick response. The pickup runs great although it does have a few small dings in the body, which are hardly noticeable. This influenced the lower price, along with the fact it's an older pickup and a manual transmission which most people do not want these days. But it has low miles, excellent customer satisfaction ratings on the make/model/year, and I prefer manual transmission anyhow. When I searched it on cars.com this was the least expensive 4X4 pickup (small or full size, manual or automatic) with less than 60k miles within 150 miles of where I live. I live about an hour away so they took care of figuring out costs/financing/payments/etc. before I made the trip up. After test driving the vehicle I decided to purchase the truck. They also gave me a modest internet discount and fair price on my trade-in. I did appreciate that I never felt pressured by the sales staff in any way. This is one of the most important qualities I look for in a dealership. I was able to get a good 2 year/24k miles warranty for a reasonable cost which gives that little extra peace of mind when buying a used car, especially a 4X4. Again, when offering the warranty, there was no pressure by the sales staff. They simply provided the info so I could evaluate if it was something I wanted. Overall it was a quick, painless experience and a good deal. My salesman Richard Jewett was very courteous and responsive to questions by email, phone, and in person. I highly recommend this dealership.

This dealer had the exact vehicle I was looking for so we decided to take a weekend trip to Payson. Really enjoyed my experience here, different than the big dealers where I feel treated more as a sale than a customer. Thanks guys.