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Cadillac of Mahwah

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (561 reviews)
Visit Cadillac of Mahwah
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (201) 335-0887 (201) 335-0887
Used (201) 335-0081 (201) 335-0081

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (561 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cadillac of Mahwah from DealerRater.

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Fantastic

The service is superior on all levels. They go above and beyond to make sure everything is perfect.... I never wait they text me asap...when my car is completely finished. I could not ask for any better service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Courteous and Professional

First visit for service since i bought my car...very impressed with the staff qns facilities as i waited. Was in and out in shoet order. Wow!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Missed major problem with car, also not timely

I brought my Escalade twice while it was under warrantee complaining of a grinding noise in engine. Both times they told me there was no issue. I brought it again after it was out of warrantee and now they suddenly determined I need a new transmission. The car is 4 years old. additionally this dealer consistently accepts my car and then doesn’t look at it until the next day. I also need to call numerous times to follow up as they don’t call when they say they will.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out to us! While we have great reviews, sometime things don't always go as planned on paper. We would like to take the opportunity to help as we always want our customers happy. You can reach me at 201-579-6500 or at pciriello@cadillacofmahwah.com. Paul Ciriello - General Sales Manager

Quick and complete

Service was completed and in the time frame I was told and Donald spent time showing me how to set my radio with patience. Very much appreciate

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A Wonderful Dealership

Cadillac of Mahwah offers a friendly atmosphere with a knowledgeable sales staff.They provide a relaxed setting and take the time to answer all questions.In addition they provide competitive quotes for you purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional and Courteous

This is our third purchase through the dealership. We keep coming back because they are fair and easy to work with through the purchase process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Issue NOT FIXED

Issue with ac is still NOT FIXED badicly I was told that what I’m experiencing is Not what I’m experiencing that that just the way the car was made ,

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out to us! We would like to take the opportunity to help as we always want our customers happy. You can reach me at 201-579-6500 or at pciriello@cadillacofmahwah.com. Paul Ciriello - General Sales Manager

Purchase

Went in to look at a used car we saw online. Jack was very helpful. We liked what we saw and was able to make a deal that day. Great dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience.

They gave good offer. I didn't felt they're too aggressive in selling vehicle to me. I am happy to SUV from Cadillac Mahwah.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Warranty work... Cue radio computer replacement

Tim G’s Service was excellent. He was very professional, accurate in his diagnosis and prompt/on time with service completion. Mahwah Cadillac waiting area was very comfortable, excellent coffe, and breakfast snacks and a large screen TV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.