Reviews
I complained to cars.
I complained to cars.com about my horrific experience with Import Masters. No response. The poor reviews About import masters are all true. This organization should be banned from cars.com
I complained to cars.
I complained to cars.com about my horrific experience with Import Masters. No response. The poor reviews About import masters are all true. This organization should be banned from cars.com
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
You would think people would learn and NOT PURCHASE a
You would think people would learn and NOT PURCHASE a glass of water from these people. They change names , address, location but not the very bad people or cars they peddle. Go ahead and sign it! Then come here to review them after your screwed.
You would think people would learn and NOT PURCHASE a
You would think people would learn and NOT PURCHASE a glass of water from these people. They change names , address, location but not the very bad people or cars they peddle. Go ahead and sign it! Then come here to review them after your screwed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Santos: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Ive read the reviews and spot on.
Ive read the reviews and spot on. I went to view a car priced at 28k. We shook on a deal at 32k (taxes and fees included). They came back with a deal sheet for over 37k. 32% more than the base cost. I was told the price was locked and I had to pay extra for a slew of other fees for Uncle Sam. Sales Rep, "Its not personal, just business"
Ive read the reviews and spot on.
Ive read the reviews and spot on. I went to view a car priced at 28k. We shook on a deal at 32k (taxes and fees included). They came back with a deal sheet for over 37k. 32% more than the base cost. I was told the price was locked and I had to pay extra for a slew of other fees for Uncle Sam. Sales Rep, "Its not personal, just business"
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Whatever the listing price is they will add 5000 to it
Whatever the listing price is they will add 5000 to it and then force you to buy warranty and some stupid program that's apparently built into the car.
Whatever the listing price is they will add 5000 to it
Whatever the listing price is they will add 5000 to it and then force you to buy warranty and some stupid program that's apparently built into the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review, Bob. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Do not waste your time on this dealership We made an
Do not waste your time on this dealership We made an appointment to go see a car and drive 2 hours. When we got there we were told it was just too late and would need to reschedule. I showed them the text confirmation of visit day and time that they sent. Then we found out they couldn’t find the keys. Long story short they said sorry and that they would bring the car to me. They scheduled to bring the car to us to drive twice and both times never followed through. We were hung up on a few time when we called to question things. We were working with Valerie and Norman and Sam. We spoke with Norman today and he said he would bring the car for me to drive if we had a deal and a nonrefundable deposit and he would meet in the middle. Then proceeded to tell me he couldn’t sell the car for the LISTED price and increased the price by $5005.00! I even had the ad that said same price applies to cash vs Finance and the fees were listed up front. This is a true scam and if you don’t believe me read the other reviews. This seems to be how they operate. Very suspect business practices.
Do not waste your time on this dealership We made an
Do not waste your time on this dealership We made an appointment to go see a car and drive 2 hours. When we got there we were told it was just too late and would need to reschedule. I showed them the text confirmation of visit day and time that they sent. Then we found out they couldn’t find the keys. Long story short they said sorry and that they would bring the car to me. They scheduled to bring the car to us to drive twice and both times never followed through. We were hung up on a few time when we called to question things. We were working with Valerie and Norman and Sam. We spoke with Norman today and he said he would bring the car for me to drive if we had a deal and a nonrefundable deposit and he would meet in the middle. Then proceeded to tell me he couldn’t sell the car for the LISTED price and increased the price by $5005.00! I even had the ad that said same price applies to cash vs Finance and the fees were listed up front. This is a true scam and if you don’t believe me read the other reviews. This seems to be how they operate. Very suspect business practices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Terrible experience, got lied to twice on the phone, went
Terrible experience, got lied to twice on the phone, went in and walked out 5 minutes later. Will never go back.
Terrible experience, got lied to twice on the phone, went
Terrible experience, got lied to twice on the phone, went in and walked out 5 minutes later. Will never go back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I had a disappointing experience with this dealership.
I had a disappointing experience with this dealership. They show little concern for their customers and communicate very poorly. There are numerous hidden fees that are only revealed at the time of signing the documents, making the process feel deceptive and untrustworthy. Throughout the process, we always felt like they were hiding something from us — and that turned out to be true. The staff were not friendly and did not respond properly to questions or concerns. I would not recommend this dealership.
I had a disappointing experience with this dealership.
I had a disappointing experience with this dealership. They show little concern for their customers and communicate very poorly. There are numerous hidden fees that are only revealed at the time of signing the documents, making the process feel deceptive and untrustworthy. Throughout the process, we always felt like they were hiding something from us — and that turned out to be true. The staff were not friendly and did not respond properly to questions or concerns. I would not recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
DON'T GET SCAMMED!
DON'T GET SCAMMED! They (Sam and Al) are xxxxxxxx, and they will not even return your call. I would never use this dealership even if they gave me the car for free. xxxx of the earth. RUN and RUN FAST.
DON'T GET SCAMMED!
DON'T GET SCAMMED! They (Sam and Al) are xxxxxxxx, and they will not even return your call. I would never use this dealership even if they gave me the car for free. xxxx of the earth. RUN and RUN FAST.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Kept waiting for a car I thought wad mine , they sold it
Kept waiting for a car I thought wad mine , they sold it out from under me
Kept waiting for a car I thought wad mine , they sold it
Kept waiting for a car I thought wad mine , they sold it out from under me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
scammers Even though i asked glenda about the out the
scammers Even though i asked glenda about the out the door price she wasn't being honest. they try to charge you 10k above what is advertised stay away from these crooks
scammers Even though i asked glenda about the out the
scammers Even though i asked glenda about the out the door price she wasn't being honest. they try to charge you 10k above what is advertised stay away from these crooks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase