Reviews
Anthony at Friendly Ford was very helpful when my husband and I wanted to upgrade our Ford Explorer. This was one of the easier transactions I have done in my lifetime, and Anthony did a great job explaining all of the new technology to me. I am very thankful for this experience since car buying can be a hassle sometimes!
Anthony at Friendly Ford was very helpful when my husband and I wanted to upgrade our Ford Explorer. This was one of the easier transactions I have done in my lifetime, and Anthony did a great job explaining all of the new technology to me. I am very thankful for this experience since car buying can be a hassle sometimes!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Overall a fantastic experience from start to finish. Donovan, John, and Matt were AMAZING! Love my truck and will be sure to be back with my family!
Overall a fantastic experience from start to finish. Donovan, John, and Matt were AMAZING! Love my truck and will be sure to be back with my family!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience purchasing my vehicle from Donovan at Friendly Ford. This was the first time I ever purchased a vehicle, and when I came in, everything was done, leaving me just to sign and drive away. This was an easy process, and I will be back in the future!
I had a great experience purchasing my vehicle from Donovan at Friendly Ford. This was the first time I ever purchased a vehicle, and when I came in, everything was done, leaving me just to sign and drive away. This was an easy process, and I will be back in the future!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Seems a lemon was sold. Vehicle has been in their shop nearly more than the time it has been owned. Getting the run around. Sometimes lemons happen; do right by the customer and honor your values --make it right since the issues haven't been able to be fixed.
Seems a lemon was sold. Vehicle has been in their shop nearly more than the time it has been owned. Getting the run around. Sometimes lemons happen; do right by the customer and honor your values --make it right since the issues haven't been able to be fixed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to read this and would certainly like to better understand what happened. At this time, our sales and service teams have been unable to identify a customer matching the situation described in this review. We'd appreciate the opportunity to look into your concerns, but we'll need some additional information to do so. Please contact our service manager, Jeannie Lay ([email protected]), directly with the name associated with the vehicle and any relevant service information so our management team can review the situation. If this review was intended for our dealership, we would genuinely like the opportunity to understand the circumstances and address your concerns.
I have had an excellent experience with the buying process of my new Ford Explorer while at the dealership. It was refreshing to sit down with Brandon and have a fast and thorough deal without much haggling. I would recommend these guys if you are in the market for a vehicle!
I have had an excellent experience with the buying process of my new Ford Explorer while at the dealership. It was refreshing to sit down with Brandon and have a fast and thorough deal without much haggling. I would recommend these guys if you are in the market for a vehicle!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ron, thank you for the wonderful review! We're so glad Brandon made purchasing your new Ford Explorer fast, thorough, and straightforward. It's great to hear you appreciated the easy process and minimal haggling. We truly appreciate your recommendation and your business. Enjoy your new Explorer, and thank you for choosing Friendly Ford! 🚙✨
Great dealer experience. Very professional and prompt with communication. Handled an out-of-state sale very well. Joe Lucarine was great to work with.
Great dealer experience. Very professional and prompt with communication. Handled an out-of-state sale very well. Joe Lucarine was great to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We're so glad Joe Lucarine made your out-of-state purchase a smooth and seamless experience. We know communication is especially important when purchasing a vehicle from a distance, and we're happy to hear Joe was professional, responsive, and easy to work with throughout the process. We truly appreciate your business and your kind words. Thank you for choosing Friendly Ford! 🚗✨
I can't say enough good things about Joe at Friendly Ford! He went above and beyond to make buying my new car an easy and enjoyable experience. From start to finish, he was friendly, professional, knowledgeable, and never made me feel pressured. Joe took the time to answer all of my questions, kept me informed throughout the process, and made sure I was comfortable with every decision. If you're looking for a new vehicle, I highly recommend Joe at Friendly Ford. He made the entire process stress-free, and I couldn't be happier with my new car!
I can't say enough good things about Joe at Friendly Ford! He went above and beyond to make buying my new car an easy and enjoyable experience. From start to finish, he was friendly, professional, knowledgeable, and never made me feel pressured. Joe took the time to answer all of my questions, kept me informed throughout the process, and made sure I was comfortable with every decision. If you're looking for a new vehicle, I highly recommend Joe at Friendly Ford. He made the entire process stress-free, and I couldn't be happier with my new car!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the wonderful review, Nancy! We're thrilled to hear Joe made your car-buying experience easy, enjoyable, and completely stress-free. Taking the time to answer questions, keep our customers informed, and ensure they feel comfortable every step of the way is exactly the experience we strive to provide. We truly appreciate your recommendation and your kind words. Enjoy your new car, and thank you for choosing Friendly Ford!
Ely from Friendly Ford Geneva changed my oil and filter today on my Ford pickup truck at my personal residence. He was very understanding, thoughtful, and courteous on completing all requested tasks. The work was completed neatly and efficiently. It saved a great deal of time having it completed at my household with medical issues going on in our family. A big thumbs đź‘Ť up and thank you.
Ely from Friendly Ford Geneva changed my oil and filter today on my Ford pickup truck at my personal residence. He was very understanding, thoughtful, and courteous on completing all requested tasks. The work was completed neatly and efficiently. It saved a great deal of time having it completed at my household with medical issues going on in our family. A big thumbs đź‘Ť up and thank you.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the wonderful review, Gary! We're so glad Ely was able to provide convenient, thoughtful, and efficient service right at your home. It's especially meaningful to hear that our Mobile Service helped save you time while your family has other important things to focus on. We'll be sure to share your kind words with Ely. Thank you for choosing Friendly Ford, and a big thumbs up right back to you! 👍🚙✨
Awesome place to shop, extremely transparent. 10/10 would recommend to anyone in the market.
Awesome place to shop, extremely transparent. 10/10 would recommend to anyone in the market.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the amazing review! We’re so glad to hear you had a transparent and positive experience with us. We truly appreciate the 10/10 recommendation and your business—thanks for choosing Friendly! 🚗✨
Had a great experience purchasing my new Ford from Brandon Warne at Friendly Ford. Big thank you to Brandon and the rest of the staff for making this process easy. I look forward to coming back in a few years once my lease is up!
Had a great experience purchasing my new Ford from Brandon Warne at Friendly Ford. Big thank you to Brandon and the rest of the staff for making this process easy. I look forward to coming back in a few years once my lease is up!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience! We’re so glad Brandon and the team made your Ford purchase easy and enjoyable. Congratulations on your new vehicle—we look forward to welcoming you back when your lease is up! 🚙✨