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Community Ford

(114 reviews)

Reviews

(114 reviews)

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Paul went above and beyond to find me the perfect truck for my business. Next time I need a vehicle he’s going to be my first call.

Paul went above and beyond to find me the perfect truck for my business. Next time I need a vehicle he’s going to be my first call.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

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Enjoyed my buying experience at Mooresville Community Ford . I bought a nice truck and made some friends. My salesman, Tim answered all my questions spent a lot of time with me. Worked really hard on arriving at a deal that marched expectations and budget. Highly recommend this dealership and my salesman and new friend Tim. danny

Enjoyed my buying experience at Mooresville Community Ford . I bought a nice truck and made some friends. My salesman, Tim answered all my questions spent a lot of time with me. Worked really hard on arriving at a deal that marched expectations and budget. Highly recommend this dealership and my salesman and new friend Tim. danny

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Danny, It means so much to us to have earned your trust in our business! Thanks for choosing Community Ford in Mooresville.

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Salesman Don was not pushy we easily negotiated the price. Finance manager was easy to work with. Service department completed needed repairs quickly.

Salesman Don was not pushy we easily negotiated the price. Finance manager was easy to work with. Service department completed needed repairs quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're always here to provide exceptional service at a great value -- Don and the rest of the team will love seeing the 5 stars!

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Great people - great team they have built at Community Ford of Mooresville. They pretty much made our trade-in as simple as signing our name a few times...NICE πŸ‘

Great people - great team they have built at Community Ford of Mooresville. They pretty much made our trade-in as simple as signing our name a few times...NICE πŸ‘

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

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I bought a used 2016 Mustang GT convertible that was advertised on the dealer's website at a very attractive price because of high mileage. I was leery of making the purchase because I could not see the car in person as I live out of state. Don Dorsett went out of his way to describe the car in detail and based on his description and photos I wired cash and purchased the Mustang. It was delivered to me by truck a few days later and I am totally satisfied with this car in every rspect. Thanks Don and Community Ford of Mooresville...you're the best!

I bought a used 2016 Mustang GT convertible that was advertised on the dealer's website at a very attractive price because of high mileage. I was leery of making the purchase because I could not see the car in person as I live out of state. Don Dorsett went out of his way to describe the car in detail and based on his description and photos I wired cash and purchased the Mustang. It was delivered to me by truck a few days later and I am totally satisfied with this car in every rspect. Thanks Don and Community Ford of Mooresville...you're the best!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It means so much to us to have earned your trust in our business!, especially from another state! We'll be sure to pass along your comments to Don and the team as well. Hope the weather allows you to keep the convertible top down so you can enjoy your new Mustang!

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They have sorry service they will not respond or give you any updates about your application or nothing very unprofessional

They have sorry service they will not respond or give you any updates about your application or nothing very unprofessional

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Willie, we had been trying to text and call you on several occasions concerning your purchase but didn't hear back from you since 12/29. Please give us a call to resume your process.

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I'm never a fan of the car buying experience, but Community Ford made it a pleasant experience. From the salesman to the sales manager, the process was professional and conducted in a fair manner.

I'm never a fan of the car buying experience, but Community Ford made it a pleasant experience. From the salesman to the sales manager, the process was professional and conducted in a fair manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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Purchased a 2020 Ford EcoSport. The service engine came on as I was driving home from the dealership. Beware!!!!

Purchased a 2020 Ford EcoSport. The service engine came on as I was driving home from the dealership. Beware!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Brian — thank you for taking the time to leave feedback. We’re genuinely sorry to hear about your experience and understand how frustrating that must have been. That said, we want to clarify that we were never contacted after your purchase regarding the service engine light. Had we been notified, our team would have immediately worked with you to inspect the vehicle and address the concern. We stand behind our vehicles and our process, and we always encourage customers to reach out directly so we can make things right in real time. If you’re still open to it, please contact our service or management team directly so we can review what happened and see how we can help. Our goal is transparency, accountability, and taking care of our customers — not letting issues go unresolved. — Community Ford of Mooresville Management Team

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We dealt with Ryan Neely. He was great to work with. He went above and beyond. Our experience was great! I would definitely recommend!

We dealt with Ryan Neely. He was great to work with. He went above and beyond. Our experience was great! I would definitely recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for taking the time to notice those efforts of Ryan, our team member, and for leaving such an awesome review!

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The men at the dealership were very nice and helpful. I bought a car unseen and it was everything they said it was. They answered phone calls for all of my questions even after delivering my car. Thanks again!

The men at the dealership were very nice and helpful. I bought a car unseen and it was everything they said it was. They answered phone calls for all of my questions even after delivering my car. Thanks again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tina, It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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