Reviews
Write a reviewOil Change
Great Customer Service, Convenient Hours, Courteous Staff, The only place I will let service my vehicles. Clean and comfortable waiting room
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, we would like to thank you for your kind words. Our entire service department will appreciate this feedback. Baum Chevrolet Buick prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
Great Service!
Everything was great as usual! Everyone at the dealership works as a team to have everything ready and with a friendly smile...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roger- we love hearing about customers that have a great experience at our dealership and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Thank you!
Top notch staff and dealership
Friendly staff and my sales person Jim Jackson was excellent. Also, my first contact at your dealership was with Tahler and she was excellent to work with as well. I am very pleased so far with my purchase of the 2015 High Country Silverado and expect my future dealings will be top notch as well. Randy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Randy - we love hearing about customers that have a great experience at Baum Chevrolet Buick, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions. Thanks again!
Great Service
I had a tire go bad very close to the dealership. They provided my a loaner car while they obtained a tire and checked out the items that I was at the dealership to check. I could not ask for better service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience, Anita. We are pleased to hear that our team was able to take care of you and look forward to meeting your automotive needs again soon. Thanks again!
Good service frindley service
Spencer has always did a good job for me when it comes to schedule, providing me a loaner car or giving me a ride.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for providing this great feedback on our staff. We appreciate your kind words and hope to see you again soon!
Great service
Employees were helpful and polite. The facility was very clean. The work was completed in a timely manner. There was a comfortable waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eddie- we appreciate you sharing your recent experience with us. Our team strives to provide the highest quality of service in a timely manner and we are pleased to hear that your visit reflected this dedication. Thank you for choosing Baum for your automotive needs!
Great service, reliable, and super clean show room
I drive 30 miles and pay a little more to have Baum service my car, that sort of says it all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely appreciate the feedback and your loyalty to our dealership! Please don't hesitate to reach out to us if we can be of further assistance. Thank you, Vicki!
Great service department Just a great dealership
They are by far the best dealership I have ever had business with I will highly recommend them to all my friends and family They treat twitch the upmost respect They make you feel like family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind review, John! Automotive service is our business, but building long term relationships is our passion. We truly appreciate your business and look forward to working with you again soon.
clean facility
Lower cost for oil change. Compete with area oil change prices. Bigger cities like Bloomington & Decatur offer better pricing.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob- thank you for the feedback. We will be reviewing your comments with our team to help ensure a better dealership experience. Please do not hesitate to contact us if you would like to further discuss your visit.
horriable
I'm writing a review for my mother she has bought severals vehicles from here and when it comes having a recall done no would help her to get this taking care of she ending up going to another dealship and Gm even said this should of been taking care this was not customer service so she going have someone else take care vehicles from now on. You have lost her business and my too.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Deborah- we are sorry to hear that your mother's recent visit to our dealership was unsatisfactory. Our dealership has been in business for over 87 years and we strive to provide the highest quality of service to all customers. Our Service Manager will be in contact with you shortly to further discuss your experience and resolve the situation. Thank you.