Dave Smith Coeur d'Alene

I bought a used vehicle from Dave Smiths Frontier sales lot in Coeur d’Alene, Idaho Although the vehicle is perfect the customer service by far has been the worst I have ever experienced in 30 years of purchasing vehicles from a dealership. I drove 3.5hrs out of state to get this vehicle. When I arrived at the dealership it took an hour just to locate the vehicle on the lot. The salesman wasn’t there I had been dealing with. Someone had to call to find him. Once that was established the vehicle was filthy covered in dirt. Once the vehicle was brought over to the main lot I wasn’t offered even a test drive. The salesman took the vehicle to the detail department to wash. Which took another 30-40mins. Finally bringing the vehicle back I asked to get the ball rolling on the paperwork because I had another 3.5hrs drive to return home. After another 1.5 hours of waiting and getting paperwork done I was finally able to leave. Upon leaving and putting my travel bag in the vehicle I noticed that the interior of the vehicle was completely unclean. Crumbs and dirt everywhere skittles and food chunks in between and under the seats. It was clear they never detailed or even bothered to have the vehicle ready for delivery. At this point I was beyond irritated not to mention also cost me an additional $450 to have detailed in my home town. But the following day I went through the paperwork and noticed a mistake not caught by the finance manager and emailed him that the address was not correct on the title paperwork to have it registered and licensed to my home state of which he at a later date said he never received, 4 weeks later I talk to the title clerk who told me that she would take care of it and email and call me back and I will be able to get my license plates 5 days go by and no email and no call and still no plates. Not even an offer to send me a new Temporary tag while this was being addressed. But this is apparently the way Dave Smiths dealerships handles business. So now I am filing a consumer complaint against the dealership with Idaho State DMV and will be contacting my attorney to get this resolved. My total experience with Dave Smiths has been one I will regret ever deciding to buy from the very start. Not only was I hung up on from the initial dealing of the vehicle but even treated the exact same way to the end of the purchase. Not a single apology was ever given which speaks for itself on how this dealership treats there consumers. If it wasn’t for searching for this exact vehicle for over 8 months I would of walked away in the first 30 mins of arriving at this dealership. Do yourself a favor and go to a better customer service dealership that will own their mistakes and at the very least apologize for their rudeness and incompetent customer service.

I’ve taken my vehicle I bought from them 3 times for the same issue. The issue is I can hear a bubbling noise from inside the cab while my heater is on. The first time they said it couldn’t be recreated. The second time they “fixed” is by replacing the heater hoses due to a leak in the hoses. The issue is still present and have to take it back to them for a third time. Very frustrated.

New truck was delivered with damage to hood and bumper. Was told to get estimates and sent to them, which I did and 6 weeks later I’m getting no response.

I did not buy but over all customer service was excellent. Was approved pretty fast

I should have listened to the 1-star reviews. First and last time shopping here, and didn’t even get a vehicle. I put a deposit down on a truck at the Coeur d’Alene location with Greg and now Kellogg is selling it out from under me. I spoke with Bruce at Kellogg and he says there’s no record of another buyer besides me and my deposit, however Greg confirmed the truck is already in finance with another buyer. Hopefully my deposit comes back as easy as they took it. I was very hesitant to shop with Dave Smith after some very concerning reviews on the Cars.com app and as it turns out their customer service is just as poor as those reviewers described.

Andrew Palmer is the salesman you want to talk to about your next purchase of a vehicle I got mine through him and he was the most helpful salesman I have ever had for anything vehicle or not this man is awesome!! He even came in on his day off multiple times just for me to make sure I got a rig and was on the road in a very short time even though he had family plans! I highly and very highly recommend Andrew Palmer for your next purchase of a vehicle you will not be disappointed with this salesman he’s the man! And thank you Andrew Palmer for going above and beyond what I expected out of a salesman thank you sir! What an awesome guy and awesome dealership I will be back when I need another one no question about that! 10 out of 5 star experience with Andrew Palmer thank you again so very much Mr Palmer

Dave Smith's crew was great! Andrew was awesome, he was knowledgeable and not pushy. I will definitely recommend Dave Smith's.

Very nice and helpful staff,was a pleasure doing business with them and I would definitely recommend them to anyone

Greg Hawk and staff were super friendly and easy to work with. Definitely recommend them for buying your next vehicle.

Easy and friendly, No complaints here. We will be repeat costumers! Thank you so much!