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Reviews

Average Ratings

3.5
7 lifetime reviews.
  • David H

    The salesperson was very accommodating and easy to work with. The car was delivered from California in four days but had to wait an additional ei...


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    The salesperson was very accommodating and easy to work with. The car was delivered from California in four days but had to wait an additional eight days for title transfer. Thankyou Oklahoma! Picking up the vehicle was fairly easy and the staff was professional and congenial. The vehicle was everything that was promised and I would definitely recommend them .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Unbelievable

    Purchased a 2014 ford fusion was exactly what I wanted .. was in Arlington TX. Transfer was free however took 2 weeks to get to tulsa then after ...


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    Purchased a 2014 ford fusion was exactly what I wanted .. was in Arlington TX. Transfer was free however took 2 weeks to get to tulsa then after beige explained to about certified car check and all paperwork done.. drove off the lot only to return the car account the software for the audio and satellite would not work after 10 minutes they took to a dealership where the car has been for 2 days now and yet to be looked at

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • STEVE & JEANNE RICHARDSON

    WE HAD NEVER EVEN CONSIDERED CARMAX UNTIL I WALKED THROUGHT HE LOT AND SAW WHAT THEY HAD. GEORGE AND TYLER WERE A DELITE TO WORK WITH AND EXTREMEL...


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    WE HAD NEVER EVEN CONSIDERED CARMAX UNTIL I WALKED THROUGHT HE LOT AND SAW WHAT THEY HAD. GEORGE AND TYLER WERE A DELITE TO WORK WITH AND EXTREMELY ACCOMODATING. I HAVE BOUGHT A FEW CARS IN MY LIFE AND NEVER HAD IT GO AS EASY AS IT DID. THANK YOU FROM BOTH MYSELF AND MY WIFE. IF I EVER NEED OR WANT ANOTHER CAR CARMAX WILL BE OUR 1ST AND MORE THAN LIKELY ONLY STOP. THANKS AGAIN GEORGE HUNT AND TYLER IN THE TULSA STORE. STEVE & JEANNE

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    Our experience was great! They hooked us up with a car for our growing family. No hassles. They made buying a car fun and exciting!

    Dealer Response

    Thanks for the shout out!


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    Our experience was great! They hooked us up with a car for our growing family. No hassles. They made buying a car fun and exciting!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the shout out!


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  • no haggle=you lose

    I had to use them because they were the only ones who had my exact car I wanted. Their price on the car they sold me was about the same or higher ...

    Dealer Response

    I'm sorry you weren't happy with our appraisal offer. Our buyers have appraised more than 10 million vehicles and base your offer on a number of ...


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    I had to use them because they were the only ones who had my exact car I wanted. Their price on the car they sold me was about the same or higher than similar listed vehicles, but their trade-in offer was half or less of blue book.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I'm sorry you weren't happy with our appraisal offer. Our buyers have appraised more than 10 million vehicles and base your offer on a number of criteria including your vehicle's age and condition, and market factors like supply and demand. This link explains our appraisal process really well: http://www.carmax.com/enus/we-buy-cars/determining-your-offer.html.


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  • SOLD to Carmax

    I was not in the market to buy from Carmax but to sell. I got $3000 over what any other dealer would pay. It was simple and efficient. Of course I...

    Dealer Response

    Thank you for taking the time to write a review for us! We appreciate it. I'm glad your selling process was as smooth and easy as it should be! ~b...


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    I was not in the market to buy from Carmax but to sell. I got $3000 over what any other dealer would pay. It was simple and efficient. Of course I'm happy... I got what I wanted. The people who assisted me were respectful and very helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review for us! We appreciate it. I'm glad your selling process was as smooth and easy as it should be! ~bridget


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  • you can do way better than carmax.

    Carmax sells cars at elevated prices because they know most of there clientelle have less than perfect credit. In reality, most of there cars carr...

    Dealer Response

    Informed buyer, we’re sorry that we did not meet your expectations. We surveyed thousands of consumers and found out that negotiating was the wors...


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    Carmax sells cars at elevated prices because they know most of there clientelle have less than perfect credit. In reality, most of there cars carry a $1500 to $3000 premium over what you can buy in a normal new/used dealership. Also remember, at carmax, you get a week 90day warranty standard, then have to pay for coverage. At the dealership, by the time you hit carmax msrp. You would have bought a warranty, maintenace plan and may possibly may have free tire protection. Less than perfect credit? I haven't been to a major dealer yet that can't deal with all types of credit unless they are premium brands like porsche and bmw. Lastly, carmax prices are non negotiable so you may be able to save so much money at the dealership? That the competeing car at carmax might have an msrp that equals what you paid out the door at the dealership. Don't just read this and take my word for it. Do your footwork, send out e mails, and talk to several dealers to negotiate. I guarantee you will beat carmax pricing 90% of the time and have more paid services for your vehicle i

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
    Dealer Response

    Informed buyer, we’re sorry that we did not meet your expectations. We surveyed thousands of consumers and found out that negotiating was the worst part of car buying. We try to make the experience as easy and painless for you. One of the things about CarMax is that we give you our best price up-front . Many other dealers add hidden fees and taxes to the offered price once you're in the signing room. Thanks for your review.


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