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Hendrick Chrysler Jeep FIAT

(356 reviews)

Reviews

(356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Chrysler Jeep FIAT from DealerRater.

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Great job Just have one suggestion Wash and clean the

Great job Just have one suggestion Wash and clean the car when done. Especially to customers that buy from you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deedee Jarman, we're so glad that we were able to go above and beyond your expectations. We appreciate your kind words.

The guy who helped me was top tier.

The guy who helped me was top tier. Absolutely went above and beyond in a way that few do. Hats off to him. While I didn?t get everything solved, the fact that they made a happy customer even though everything?s not fixed is pretty great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rodney Matambo, we are very happy to have provided you with such a positive Service experience! We thank you for your Five Star review and appreciate your kind words.

I love this dealership because they handle my concerns

I love this dealership because they handle my concerns right away. They are very easy to work with and get you in a vehicle if there is any possible way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jdk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Chrysler Jeep FIAT Fayetteville. What a great review. We appreciate your kind words.

Very professional and quality service.

Very professional and quality service. Speedy and comfortable experience waiting for my car to be serviced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Johnwood, we're happy to hear you had such a positive Service experience with our team! We truly appreciate your feedback and Five Star review.

Great folks to deal with, have bought several vehicles

Great folks to deal with, have bought several vehicles from them and always satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Al Barefoot, we appreciate you taking the time to leave us this feedback. We appreciate your kind words for us here at Hendrick Chrysler Jeep.

Mr Shrock did a great job taking care of our vehicle.

Mr Shrock did a great job taking care of our vehicle. In and out in just over an hour. Super service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cavcsm, we're happy to hear you had such a positive Service experience with our team! Brian does a great job in making sure his guests are taken care of.

I waited 2 hours to get an oil change and tire rotation

I waited 2 hours to get an oil change and tire rotation and was over charged for the service. Tony Perez noticed and addressed the issue as best he could.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Tony Perez 910-425-4200. We look forward to hearing from you soon.

Would never go back to get a car here.

Would never go back to get a car here. Service sucks here they don?t communicate properly sold me a car that got lemon lawsuit against them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kali, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Tony Perez at 910-425-4200, we look forward to hearing from you soon.

Best buying experience.

Best buying experience. I?m a first time Jeep owner and I am very satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Shelby Howard, we're so glad that we were able to go above and beyond your expectations! What a great review for us here at Hendrick Chrysler Jeep, Fayetteville.

Jamie was fabulous during our car buying experience.

Jamie was fabulous during our car buying experience. He was very knowledgeable of the vehicle we were interested in, and extremely helpful with setting things up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi D Paul, thank you for taking the time to leave a review for us at Hendrick Chrysler Jeep FIAT Fayetteville. We're happy Jaime did a great job and could meet your expectations!