Reviews
Eric was extremely knowledgeable and helpful. He has a sincere appreciation for performance cars and is very polite and professional. We were happy to work with him.
Eric was extremely knowledgeable and helpful. He has a sincere appreciation for performance cars and is very polite and professional. We were happy to work with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our team's expertise and professionalism. We appreciate your feedback about your experience at Schomp BMW Highlands Ranch.
Izzy Suliaman and Ally and Scott the Sales Managers were absolutely incredible to work with and I will be back to work with them again. Beyond grateful for both the buying experience and the X3 itself.
Izzy Suliaman and Ally and Scott the Sales Managers were absolutely incredible to work with and I will be back to work with them again. Beyond grateful for both the buying experience and the X3 itself.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Bought a $100,000 car basically over the phone. Went to pick up the car and never was met or greeted by my salesperson. Met with a lot guy to pick up and install BMW app. Did not work so he said go home and try it and bring it back on Monday. I live 550 miles away. Did not work, headlights were aimed too low so was not ideal driving home in the dark. 30 days later two injectors failed with one sitting in coolant from the car being topped off at their dealership. I had to pay $700 for another dealership to replace the injector along with having to order and install new module for BMW app. I asked them to cover the expense and they all refused as I guess for a customer who has purchased three cars from them and the last one being clearly their fault, money outweighs the customer service! Beware recertification means nothing to them!
Bought a $100,000 car basically over the phone. Went to pick up the car and never was met or greeted by my salesperson. Met with a lot guy to pick up and install BMW app. Did not work so he said go home and try it and bring it back on Monday. I live 550 miles away. Did not work, headlights were aimed too low so was not ideal driving home in the dark. 30 days later two injectors failed with one sitting in coolant from the car being topped off at their dealership. I had to pay $700 for another dealership to replace the injector along with having to order and install new module for BMW app. I asked them to cover the expense and they all refused as I guess for a customer who has purchased three cars from them and the last one being clearly their fault, money outweighs the customer service! Beware recertification means nothing to them!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a $100,000 car and when I picked it up, the headlights were aimed down, BMW app did not work so they said take it home and try it. I live 550 miles away! It did not work and after 30 days, 2 injectors failed with one being in coolant. They topped off the coolant and spilled it in injectors. I was sent to another dealer who I had to pay $700 for the new injector and Schomp refused to pay for it. I spoke to Nevada, Ally, Scott, Derrick, and Nick. All refused to step up and pay the $700. Precertified does not mean anything when you buy it from them. $700 refusal when I just spent $100,000 plus I have bought 2 other cars there. No loyalty and no ownership of their mistakes!
Bought a $100,000 car and when I picked it up, the headlights were aimed down, BMW app did not work so they said take it home and try it. I live 550 miles away! It did not work and after 30 days, 2 injectors failed with one being in coolant. They topped off the coolant and spilled it in injectors. I was sent to another dealer who I had to pay $700 for the new injector and Schomp refused to pay for it. I spoke to Nevada, Ally, Scott, Derrick, and Nick. All refused to step up and pay the $700. Precertified does not mean anything when you buy it from them. $700 refusal when I just spent $100,000 plus I have bought 2 other cars there. No loyalty and no ownership of their mistakes!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We're disappointed to hear that your recent purchase did not meet your expectations, particularly given the trust you've placed in us over the years. After reviewing the injector repair with you, we learned that the diagnosing BMW dealership initially determined that replacement of the injector was not necessary and that a cleaning would resolve the concern. You ultimately decided to replace the injector, and we respect that choice. However, because the replacement was not a required repair based on the diagnosis provided, we were unable to assume responsibility for that expense. We regret that we were unable to come to a resolution that met your expectations, and we're sorry to hear you've decided not to continue doing business with us. We sincerely appreciate the opportunity to have served you and wish you many enjoyable miles ahead in your BMW.
The injector was sitting in antifreeze! Everything I read was not to clean it and make sure to replace it as the internal parts will fail. The BMW app did not work which I was blown off and told to take it home and try it. Taking it home to the tune of 550 miles was not ideal. Never talked to my sales rep as everything was bought online. She could not even come and meet with me. I ended up having to get a new module for BMW app installed, another injector replaced plus the one in antifreeze. This whole process took 32 days without the car. I have owned it for 4 months and got to drive it for 45 days due to all the issues that they “Precertified.” So then they say they will not pay for any of my troubles! Also add the fact the headlights were aimed so low that I could not see while driving home without high beams!
We had an amazing experience at Schomp BMW, and Izzy Suliaman made the entire process so easy and enjoyable. She made us feel like a friend was helping us buy a car rather than a salesperson trying to make a sale. She was patient, honest, and always made sure we felt comfortable every step of the way. We truly appreciated the outstanding service from both Izzy and the dealership. We absolutely love our new vehicle, and if we ever decide to buy another one, we’ll definitely be coming back to Schomp BMW and asking for Izzy!
We had an amazing experience at Schomp BMW, and Izzy Suliaman made the entire process so easy and enjoyable. She made us feel like a friend was helping us buy a car rather than a salesperson trying to make a sale. She was patient, honest, and always made sure we felt comfortable every step of the way. We truly appreciated the outstanding service from both Izzy and the dealership. We absolutely love our new vehicle, and if we ever decide to buy another one, we’ll definitely be coming back to Schomp BMW and asking for Izzy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Schomp BMW Highlands Ranch. We are glad our team made the process comfortable for you. Enjoy your new vehicle.
The sales service received was top notch. Izzy Suliaman at Schomp BMW is by far a people person and great at delivering top self service! Will and would recommend, she made my buying experience pain free and actually fun! Very knowledgeable! 10/10 would recommend!
The sales service received was top notch. Izzy Suliaman at Schomp BMW is by far a people person and great at delivering top self service! Will and would recommend, she made my buying experience pain free and actually fun! Very knowledgeable! 10/10 would recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Schomp BMW Highlands Ranch. We appreciate your feedback about our sales service and the positive experience you had.
Had an absolutely amazing experience working with Matthew C at Schomps BMW! He was one of the best salesman I have had in my life of car buying!
Had an absolutely amazing experience working with Matthew C at Schomps BMW! He was one of the best salesman I have had in my life of car buying!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words about our team at Schomp BMW Highlands Ranch. It's great to hear you had a positive experience. Thank you for sharing your feedback.
I spent about $142,000 car from them and the did not disclose that the car had an aftermarket exhaust system which is way too loud. They told that they knew about this prior to the transaction.
I spent about $142,000 car from them and the did not disclose that the car had an aftermarket exhaust system which is way too loud. They told that they knew about this prior to the transaction.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Your feedback is very important to us. We would appreciate the chance to speak with you about your experience with our Sales Team and the particular vehicle you purchased. Please send us an email with your best method of contact so we may discuss this further. Thank you, The Schomp BMW Team [email protected]
I would like to speak to the general sales manager.
Salespeople, management and support were all very customer focused and determined to make sure my experience from test drive through purchase was as streamlined, while complete, and as pleasant as possible.
Salespeople, management and support were all very customer focused and determined to make sure my experience from test drive through purchase was as streamlined, while complete, and as pleasant as possible.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recognizing our team's effort to make your purchase experience smooth. We appreciate your feedback at Schomp BMW Highlands Ranch.
The service department at this dealership will rip you off. They will try to upsell you on services that are not necessary. I took my 2022 540i in for an oil change and they wanted to charge me $150 to scan the car for faults. That is basically plugging a scanner into the OBD port and reading what it says. Might take 10 minutes. Should be part of the overpriced oil change. After a 5-hour oil change I went to pick it up they tried to sell me new tires which were not needed (I had my set of winter tires on the car), then they tried to sell me new thrust arm bushings and flex disc for close to $3500. This car is barely 4 years old and only has 25,000 miles on it. I took it to an independent BMW repair shop the next day for a second opinion and it turns out that none of this work is necessary. Be careful with Schomp service department folks! They will try to scare you into some really expensive repairs that you don't need. They also take forever to do service work. What's the point of making an appointment if it's going to take all day anyway?
The service department at this dealership will rip you off. They will try to upsell you on services that are not necessary. I took my 2022 540i in for an oil change and they wanted to charge me $150 to scan the car for faults. That is basically plugging a scanner into the OBD port and reading what it says. Might take 10 minutes. Should be part of the overpriced oil change. After a 5-hour oil change I went to pick it up they tried to sell me new tires which were not needed (I had my set of winter tires on the car), then they tried to sell me new thrust arm bushings and flex disc for close to $3500. This car is barely 4 years old and only has 25,000 miles on it. I took it to an independent BMW repair shop the next day for a second opinion and it turns out that none of this work is necessary. Be careful with Schomp service department folks! They will try to scare you into some really expensive repairs that you don't need. They also take forever to do service work. What's the point of making an appointment if it's going to take all day anyway?
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair