iDrive

We are very happy with our purchase! Everyone was very patient and understanding. The process was easy and enjoyable. Thank you so much for the easy communication and relaxed environment.

Easy to work with and straightforward. They're especially knowledgeable about electric vehicles. Not a heavy pressure environment. Luke was a pleasure to work with.

STAY AWAY! Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and what followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

Fast got right to the point and gave us what we was exactly looking for definitely will come back

The buying experience was very easy. With a few phone calls and a quick visit with Richard, I was driving my new car in less than a hour. Would highly recommend.

These folks know customer service. I cannot be happier with my experience at Auto Group of Louisville. From the moment I stepped into the sales offices until the moment I left with the keys to my new to me car I was treated with professionalism from every person with whom I interacted. Their selection of nice used cars was great and only made my final decision more difficult. I highly recommend stopping here first when shopping for a new used car. I will be back!

These guys are awesome! They made sure I got what I wanted and they made the process as smooth as butter!

Extremely happy with my experience here. The process was very smooth and the pricing was very fair for a rare car. Polite and relaxed salespeople. I will definitely be back in the future!

Had a great experience with Auto Group & Richard. There wasn't alot of room for negotiating, but everyone we dealt with was friendly, plus they agreed to fix cracked taillights as a part of our contract. I got my dream vehicle & couldn't be happier!

The staff is very friendly and knowledgeable. I felt the price listed for the vehicle we bought was the best around for this model, and it was in very good condition, despite having some years on it.. Our salesperson, Richard, was very helpful and personable. Very satisfied with the time we spent there and our purchase thus far.