iDrive

STAY AWAY! Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and what followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

I shopped at 502 motors and the sales associate was extremely helpful, pulled up a lot of information on the vehicle that I was interested in and made shopping for a vehicle a pleasure and NO pressure to buy. He even offered an online finance company that has very good interest rates.

Friendly and supportive staff. I have purchased several cars from this company. I?ve been extremely pleased with each one. I use their service department on a regular basis. Time in and out is quick.

I bought a 2016 Honda HRV from Idrive Financial. I worked with Eddie. I have a credit score of over 800, so I thought I would get pre-approval from my bank to get the best rate. However, Eddie was able to beat that rate by half a point by shopping the loan around for me. I knew that the vehicle had been in an accident based upon the carfax report, so I bought an extended warranty. On the first day, the electric window became stuck as well as the power door lock. Eddie and the team had me bring the vehicle in and make the repairs right away even giving me a loaner car for the day. I had an opportunity to observe how they treat people at the business and I can only say that I am truly impressed. If you are looking for a pre-owned car and want to have faith in the process and in their willingness to stand behind what they sell, then check out Idrive. I am so glad that I did.

My experience at Idrive Financial was way beyond expectations. I purchased a vehicle that a few days i later found had many issues and would be worrisome to own. I returned to Idrive, explained the problems to Edgar, and he then met my request to arrange for an exchange for another vehicle to replace the one having problems. Edgar gave me stellar service and attention. The guys in the Service area are top notch and my experience with them was very good. I recommend this dealership with 5 stars and one more for such excellent customer service! Thank you!

Liz and Edgar set me up with an incredible deal and were remarkably honest and forward with their business. I'm delighted with my new vehicle and would recommend 10/10 to any potential buyers. Very fair and upfront throughout. I will definitely return for my next car. Thank you!

I had a comfortable and professional experience purchasing my auto from iDrive. Eddie Inotayev, assisted me in every way, he was the bomb.

Good fair business. Customer service was awesome from Liz and Edgar. I've bought around 10 cars in the last 15 years so I've been exposed to the good bad and ugly. These folks are great.

Good and easy people to deal with...quick replies also willing to workout a day on their off day to pick up and pay...

I had the best experience with Dan he was the best salesman I have ever had. From start to finish he was professional and did the Best for me... I would recommend Dan and this company to anyone looking to purchase a new or used vehicle. They have very nice automobiles go check them out..!!! ?