Prestige Auto Mall

I got my new Used Subaru Outback in 2 days. Brandon was a big help. The only problem was I was told my car was ready before my appointment to be there. Upon arrival, I still had to wait 2 to 3 hours because of paperwork. I realized on my way home, the car was never cleaned because there were crumbs under the driver's seat and there was still salt on the floorboard on the driver side that I had mentioned the day before and was told it would be taken care of. The front windshield still had some type of gunk on it. They still hadn't put gas in the car until I was ready to drive away.

Terrible dealership. Worked with Bill Rose in sales. Got a bill of sale prior to coming in for a test drive. Made salesman and manager aware that as long as test drive went well would be purchasing same day. 10 minutes down the road and they sell the car before I get there with no word or warning. Terrible communication and slimy salesman. DO NOT GO HERE.

Absolutely horrible. Will sell you a car with issues- say they will fix them and definitely do not. Have to pay $1000 to get it fixed before my first payment

Sold me a car with a bad wheel barring, but I guess they hoped someone would just think it was the "sporty" stock exhaust. When you take a test drive, drive it right in for an oil change at a decent place and ask for the 18 point inspection, make the salesmen wait in the lobby with you. Spend you're own money for it, because if you really want that car from this place, know what you're getting.

Just bought a car on 05/02/2025 had to put in service and had to pay $592.00 and tried to get them to pay half of the bill and they told me that they would not go forward with reimbursement!Terrible customer service!I will not never recommend them to anyone else PERIOD!!!And this is the second time I’ve bought a Car from them.The first time was a charm!Second time they slapped me in the face with a BRICK

I did my deal as an internet purchase from Columbus as i doing yard work within 20 minutes Peter called me with the good news I am now going to be the owner of a 2017 gt mustang, Peter made the deal smooth, it was purchased on Saturday and received the car on Tuesday and stayed in touch, I want to think Peter and the finance staff easiest purchase. Thanks Everett L Chamblin

The 2 vehicles I drove 3.5 hours for (with an intent to purchase), and after multiple email exchanges on when I'd arrive, were not on the lot. In addition, one of the vehicle's location was unknown by the dealership. Theother was in the shop for a timing chain. Poor experience overall and wouldn't waste time with them. I ended up driving to Columbus and purchasing a vehicle the same day.

They will tell you anything you want to hear to make a final sale. Would not send my worst enemy here!

Jeff and Brayden have been awesome with my and myself!! Thank you guys so much we greatly appreciate everything you’ve done! You’ve went above and beyond. This is seriously the best dealer!

I honestly do not even know where to begin with this place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto mall to purchase a 2013 ford f150. I do not have the best of credit so I needed a co sign for the truck loan. My fiancé willingly co signed for the truck. Meanwhile halfway through signing all of the paper work I caught them in their first act that they had switched her to main buyer and myself to the co buyer. They said we could not undo what we had already started to sign and they’d just have to fix the paper work. They promised our paper work right away but we never recieved any paper work for months. Prior to recieving the paper work we had got a phone call saying we needed to pay the title transfer fee. Which was a complete lie as that is all handled the day of the closing. Fast forward to February 13 2025, my truck motor blew up on me. I took the truck to a local reputable dealership here in Erie pa. Come to find out prestige had withheld carfax info about the truck there is magically 1 whole page of information of work being done to the truck that is missing. Also come to find out they sold me the truck with a bad cylinder head to begin with. I did purchase their integrity silver extended warranty. They sent an adjuster and the adjuster agreed this problem needed to be fixed and covered. A couple of days go by and the shotty warranty company comes back stating one of the parts, that is completely internal and can’t be seen, isn’t on the warranty so they denied the claim. It is all part of the internally lubricated motor and should rightfully be covered. I have spoke with several warranty companies and ford dealerships and they ALL would have taken care of the issue no questions asked especially with the purchase of the extended warranty. Crooked dealership selling Jenky warranties. This is why you buy warranties to protect you in an emergency situation. The dealership nor their warranty company honor anything. This is prestige last chance to do what’s right before legal action is taken.