Reviews
Friendly and courteous. Quick to address issues Resonds to request timely and looks for solution to car care needs
Friendly and courteous. Quick to address issues Resonds to request timely and looks for solution to car care needs
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
I was treated with respect, dignity and kindness. Everyone at the dealership was very polite and respectful. I have no complaints.
I was treated with respect, dignity and kindness. Everyone at the dealership was very polite and respectful. I have no complaints.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
it was nice, quick & efficient it was nice, quick & efficient. the work was done in a timely manner and the staff was very nice. all of the questions i had, were answered quickly.
it was nice, quick & efficient it was nice, quick & efficient. the work was done in a timely manner and the staff was very nice. all of the questions i had, were answered quickly.
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- Buying process
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino for further assistance.
Inventory was great. First sales guy (and team) were great. Getting to the exact glcat we want great. Sales 'manager' was not great. But we got where we needed and I felt like he was being mostly honest. He did say he didn't know what the invoice price was on the vehicle. If their sales manager isn't aware of what they pay (ignoring other incentives) that is pretty ... Dumb. So it's either dumb or dishonest. Financial process was good... Until the finance team tried to sneak $2500 worth of extra costs into financing. Had she clarified they were options and added in as default, I could be ok. But she didn't highlight them until specifically asked when digging through the line items on the documents. Then she tried to guilt me into it 'oh you really need gap coverage'. Really? The other part that went downhill... Paperwork done and it took at least two hours to get the car.
Inventory was great. First sales guy (and team) were great. Getting to the exact glcat we want great. Sales 'manager' was not great. But we got where we needed and I felt like he was being mostly honest. He did say he didn't know what the invoice price was on the vehicle. If their sales manager isn't aware of what they pay (ignoring other incentives) that is pretty ... Dumb. So it's either dumb or dishonest. Financial process was good... Until the finance team tried to sneak $2500 worth of extra costs into financing. Had she clarified they were options and added in as default, I could be ok. But she didn't highlight them until specifically asked when digging through the line items on the documents. Then she tried to guilt me into it 'oh you really need gap coverage'. Really? The other part that went downhill... Paperwork done and it took at least two hours to get the car.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino. We are always happy to help!
He helped me find a car that fit all the things I liked and also in my price range
He helped me find a car that fit all the things I liked and also in my price range
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
The experience with the Dealership went well. My score was based on the fact that when l was coming in, inn the beginning, my car was being washed. Not detailed, but at least, washed to remove the dirt and the windows were cleaned. But the last few visits, the car was my even hosed down at all. It was as dirty as when l took it in for service. I was under the impression that at least, it would've been hosed down but it was not. However, I'm still happy with Hyundai for servicing the car.
The experience with the Dealership went well. My score was based on the fact that when l was coming in, inn the beginning, my car was being washed. Not detailed, but at least, washed to remove the dirt and the windows were cleaned. But the last few visits, the car was my even hosed down at all. It was as dirty as when l took it in for service. I was under the impression that at least, it would've been hosed down but it was not. However, I'm still happy with Hyundai for servicing the car.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino to further discuss your visit.
My Advisor did a great job. He was very informative. Made sure that my vehicle got out at the promised time they didn’t ask for a better service.
My Advisor did a great job. He was very informative. Made sure that my vehicle got out at the promised time they didn’t ask for a better service.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Cristian was extremely professional. The shuttle service can use improvement. We requested for it upon checking my car in, but was only contacted 15 minutes before my service was completed. We had waited over an hour at that point.
Cristian was extremely professional. The shuttle service can use improvement. We requested for it upon checking my car in, but was only contacted 15 minutes before my service was completed. We had waited over an hour at that point.
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. If we can be of further assistance feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Idk it wasn't the technician I received. It was one of the sales women. Was rather aggressive when I asked for help on an issue with my Hyundai. She was aggressive about how she had no time for that. There was a good employee Hasan that took care of that issue in less than 30 seconds.
Idk it wasn't the technician I received. It was one of the sales women. Was rather aggressive when I asked for help on an issue with my Hyundai. She was aggressive about how she had no time for that. There was a good employee Hasan that took care of that issue in less than 30 seconds.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino at your convenience.
Everything was Ok. Thks for your service. I really appreciate it. God bless you always.
Everything was Ok. Thks for your service. I really appreciate it. God bless you always.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Downey Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.