Downey Hyundai

When I arrived, the lady outside moving the cars was nice. I found my service coordinator to be a bit dismissive and moderately helpful. I didn't really feel welcomed there. I do not think I will be back

My recent visit to Downey Hyundai was a mixed experience. Mary Lou assisted me with obtaining a rental vehicle while my car was being serviced for a paint recall. During the vehicle inspection, she pointed out that the rental did not have a spare tire while she was also training another employee. Since I had never encountered a vehicle without a spare tire, I called my husband to confirm whether that was normal. Afterward, I asked Mary Lou why the vehicle did not include a spare tire because, from my perspective, it could present a safety concern. Rather than explaining the policy in a reassuring or informative way, her response felt abrupt. She said, “Do you want the car or not?” That response came across as dismissive and unprofessional. She then contacted the manager, who responded in a similar manner, stating that if I wanted the vehicle, I could take it, and if I didn’t, I didn’t have to. I understand that some newer vehicles may not come with a spare tire and instead use tire repair kits or roadside assistance. However, my concern was not simply about the policy—it was about how my question was handled. As a customer, I believe it’s important to feel that questions and safety concerns are acknowledged with patience, respect, and professionalism. A brief explanation of the dealership’s policy and a more empathetic approach would have made the interaction much more positive. My feedback is simply to encourage greater self-awareness in customer interactions. Even when the answer cannot change, the way it is communicated can make all the difference. Treating customers with kindness, professionalism, and understanding leaves a lasting positive impression.

Gave a price a did not respect the price when it was time to pay they came out with a different price

Had a remarkable experience at Downey Hyundai on this day . Didn’t know what to expect, but My Service Writers Alex, Monica, and Mario ( everyone just didn’t know their names) provided a Gold Standard of Customer Service. My concerns were addressed, in a timely manner and left satisfied. Truly living up to the hype of #1 Hyundai dealership in the Nation!

Experience. with the dealership what's good? When I took in my Hyundai ionix 5 for service, they didn't take off the maintenance service showing on the dashboard, so you guys had to take care of that. When I made an appointment for a duplicate key. So all around experience was good. But don't know why they didn't take off the maintenance required service light. off my dashboard. The first time. So that took longer at your dealership. And I had things to do

All the staffs were very nice and well communicated They were very friendly, welcoming and well communicated. They offered free shuttle bus to the mall while my car was under the inspection

I arrived at 10a and unfortunately none was available, i think his name was Jose but this older gentleman helped me out by finding the car i was picking up and actually giving me a curtesy wash since no one was available until 1030 he honestly made my day

large inventory. large sales staff relatively close during non rush hours. nice customer environment. cool

The ambience was nice however the 3+ hours waiting time was very exhausting Waiting area was nice. Wait time was overwhelming.

Very helpful in getting Goodwill Assistance. Grateful I am very grateful in the Help I received from Hyundai corporation and also Tony Perez and getting a Goodwill assistance for my air-conditioning and my sunroof. I appreciate Hyundai standing behind their products.