Reviews
Service customer service with Monica,Cristain& Jordan was superb.Same day service was best for me.
Service customer service with Monica,Cristain& Jordan was superb.Same day service was best for me.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear Monica, Cristian, and Jordan provided a great customer service and that our same-day service made your experience even better. We appreciate your support! Feel free to contact us anytime at (562) 231-0100.
People are not hard to talk , very polite and friendly specially the cashier Keep up the good work
People are not hard to talk , very polite and friendly specially the cashier Keep up the good work
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your kind words! We're happy to hear our team made your visit a great experience. We appreciate your support and look forward to seeing you again. Feel free to contact us anytime at 562-231-0100.
My Hyundai Downey experiences with reps Monica,Cristian,& Jordan were superb customer service.My c.s. with Carlos was not.I was told after car was 7 days @ site that prwindow would not go up.'It happens'
My Hyundai Downey experiences with reps Monica,Cristian,& Jordan were superb customer service.My c.s. with Carlos was not.I was told after car was 7 days @ site that prwindow would not go up.'It happens'
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
I brought in our 2024 Hyundai Elantra for a recall but also asked if the team could look into an ongoing issue with the car losing power and having to get the vehicle jump started several times. We are leasing this vehicle from Harbour Hyundai in Lakewood. We've taken this vehicle to get tested for the failures from Harbour more than once and they claimed they couldn't find any issues with the vehicle. Chris at Downey Hyundai not only helped with the recall but the team was able to find the issue with the car battery and have it replaced! I think it's safe to say we trust Downey Hyundai much more the Harbour Hyundai! Thank you guys for helping us out and resolving this issue! You're THE BEST!
I brought in our 2024 Hyundai Elantra for a recall but also asked if the team could look into an ongoing issue with the car losing power and having to get the vehicle jump started several times. We are leasing this vehicle from Harbour Hyundai in Lakewood. We've taken this vehicle to get tested for the failures from Harbour more than once and they claimed they couldn't find any issues with the vehicle. Chris at Downey Hyundai not only helped with the recall but the team was able to find the issue with the car battery and have it replaced! I think it's safe to say we trust Downey Hyundai much more the Harbour Hyundai! Thank you guys for helping us out and resolving this issue! You're THE BEST!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Treat customer with respect, straight forward with pricing. Would recommend to all my friends who are interested in getting a Hyundai.
Treat customer with respect, straight forward with pricing. Would recommend to all my friends who are interested in getting a Hyundai.
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- Overall experience
- 5.0
- Does recommend this dealer
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Downey Hyundai are glad to have you as a customer. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Good customer service Good customer service great experience Would recommend to anyone Have a great day
Good customer service Good customer service great experience Would recommend to anyone Have a great day
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re happy to hear you had a great experience and appreciate your recommendation. We look forward to serving you again. Feel free to contact us at 562-231-0100 should you need anything. Thank you for choosing Downey Hyundai!
Easy to work with, very helpful What started as a not so good experience turned into one of the best I have had leasing a new car, would highly recommend
Easy to work with, very helpful What started as a not so good experience turned into one of the best I have had leasing a new car, would highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad we could turn your experience around and provide a great leasing experience. We appreciate your recommendation and look forward to serving you again. Feel free to contact us at 562-231-0100 should you need anything. Thank you for choosing Downey Hyundai!
Took my car for service and had to return to dealership the next day, so they could reset my maintenance indicator. Know have to return to dealerships again because they said there's a recall on the vehicle. It should've been checked when it was brought in for service.
Took my car for service and had to return to dealership the next day, so they could reset my maintenance indicator. Know have to return to dealerships again because they said there's a recall on the vehicle. It should've been checked when it was brought in for service.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for the inconvenience and additional visits required. We appreciate your patience and hope to provide a better experience during your next visit. If you'd like to discuss your experience further, please feel free to contact us at 562-231-0100.
Generic and non personable. I owned a Chevy previously and their dealership remembers you and the services you've received. I was irritated by the assistant not looking into the system to gather information about previous services and wanted me to remember off the top of my head. In addition I had an appointment for service but still waited 20 minutes to be received. The inspection report was provided at the end of the service instead of during. Therefore, I could have adjusted what I got done that day. I felt like I was more of an irritant instead of a valued customer.
Generic and non personable. I owned a Chevy previously and their dealership remembers you and the services you've received. I was irritated by the assistant not looking into the system to gather information about previous services and wanted me to remember off the top of my head. In addition I had an appointment for service but still waited 20 minutes to be received. The inspection report was provided at the end of the service instead of during. Therefore, I could have adjusted what I got done that day. I felt like I was more of an irritant instead of a valued customer.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're sorry your experience didn't meet your expectations. We strive to provide every customer with attentive, personalized service, and we regret that we fell short. We'll share your comments with our team as we work to improve. If you'd like to discuss your visit, please feel free to contact us at 562-231-0100.
Had to wait 3 days for my car to get serviced. Had to make several calls to the dealer to get satisfactory information
Had to wait 3 days for my car to get serviced. Had to make several calls to the dealer to get satisfactory information
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We sincerely apologize for the delay and the lack of communication during your service experience. We'll share your comments with our team to improve. If you'd like to discuss your visit further, please feel free to contact us at 562-231-0100.