Reviews
Service is good. But didn't like that they didn't wash my car for what I paid for service
Service is good. But didn't like that they didn't wash my car for what I paid for service
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
I received a text from Eddie about the dealer being interested to buy my auto and when I was there they said no! Also, I received a message from Claudia stating that she was going to help get a lower interest and refinance my auto and at the appointment they said that she didn't work at the dealership and other said that she couldn't take us but someone was going to help. It took a while for someone else to help only because I say that they could help us exchange my auto for a Tucson! Like who said that I needed a smaller SUV to have higher payment because they want my auto to be exchanged for a Tucson! Very Bad services!!!
I received a text from Eddie about the dealer being interested to buy my auto and when I was there they said no! Also, I received a message from Claudia stating that she was going to help get a lower interest and refinance my auto and at the appointment they said that she didn't work at the dealership and other said that she couldn't take us but someone was going to help. It took a while for someone else to help only because I say that they could help us exchange my auto for a Tucson! Like who said that I needed a smaller SUV to have higher payment because they want my auto to be exchanged for a Tucson! Very Bad services!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Efficient and pleasant. Thank you! Excellent overall experience; service was quicker than expected with no upsell and nice facilities to wait in. I was personally found and checked out by Alex after work was complete and left fully satisfied. Nice job!
Efficient and pleasant. Thank you! Excellent overall experience; service was quicker than expected with no upsell and nice facilities to wait in. I was personally found and checked out by Alex after work was complete and left fully satisfied. Nice job!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Horrible service no sense of communication my vehicle was because of repairs clearly under warranty and told we can't give a shuttle ride you can wait just diagnose for 4hours and leave the car till Monday since I was there Saturday s asked for a loaner they said no you can rent a vehicle here at your cost simply big waste of time went to another Hyundai Dealer took care of everything and a loaner even thanked me hire better staff or just shut your doors down
Horrible service no sense of communication my vehicle was because of repairs clearly under warranty and told we can't give a shuttle ride you can wait just diagnose for 4hours and leave the car till Monday since I was there Saturday s asked for a loaner they said no you can rent a vehicle here at your cost simply big waste of time went to another Hyundai Dealer took care of everything and a loaner even thanked me hire better staff or just shut your doors down
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Nathalie was very kind and direct. I had to wait a long time for the financing paperwork.
Nathalie was very kind and direct. I had to wait a long time for the financing paperwork.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Poor communication The dealership failed to communicate in a promptly manner. They also lacked communication between the rental department and Christine.
Poor communication The dealership failed to communicate in a promptly manner. They also lacked communication between the rental department and Christine.
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Their customer service is lacking of understanding the customer needs, Not wanted to send by email some papers work it’s dumbfounded.
Their customer service is lacking of understanding the customer needs, Not wanted to send by email some papers work it’s dumbfounded.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I always have a great experience with Downey Hyundai. The whole team is very straightforward. They are knowledgeable and genuinely helpful.
I always have a great experience with Downey Hyundai. The whole team is very straightforward. They are knowledgeable and genuinely helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Cindy and Riham are excellent. Hassan is terrible. The process took entirely way too long. Deal was good.
Cindy and Riham are excellent. Hassan is terrible. The process took entirely way too long. Deal was good.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Service was good , they listened took notes and fixed car quickly I have nothing bad to say about my experience with the dealership service department
Service was good , they listened took notes and fixed car quickly I have nothing bad to say about my experience with the dealership service department
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.