Downey Hyundai

One of the most dishonest dealerships I’ve been to. I’ve purchased multiple cars before from variety of dealers and have never witnessed schemes like this. Spoke with Andrea Rodriguez over the phone/text for a Ioniq 5 N. Provided a current offer I had with another dealership and was told they’d match it. Provided them with the stock number and the exact one I wanted off their lot. She insisted they’d match it and to come in. I specifically told her to double check stock number and msrp on the car because it is a 2 hour drive for me. She said yes everything is correct and they’d match the lease payment. What I arrived to was something called a “bait and switch”. Completely different car with over 2k miles labeled as a “new” car. Not only did I call them out on what they are doing. They had the completely wrong mileage listed online for the actual car I came in for. 79 miles listed online when in reality it has over 1.2k. Insisted it wasn’t a demo car and still new. On top of that, price wasn’t matched as discussed with Andrea Rodriguez. Floor manger at the time was a joke and no help. Refused to take accountability just wasting our time. Ironic because they have a sign at the front door claiming they are 100% honest with customers and refuse to waste time. 2 hour commute for a joke of a dealership

Very unprofessional! After long drive there with appointment, car was no longer available! Waiting area freezing, music blaring, and kept waiting and hearing excuses until finally they said car was not available but there was another one they could show me! Unbelievable!

THIS IS THE WORST DEALER THAT THE HYUNDAI BRAND HAS. I bought a new Ioniq 6 car on December 31st and they delivered it to me with 40% of the surface SCRATCHED... they told me what they were going to fix, it's been more than 2 months and now my car is stored in a house, I don't know why? They should give me another new car with factory paint and assembly, that's why I'm buying a new one! I don't want a new car painted and assembled in a body shop!! And the house where it is doesn't look like a bodyshop!!!

Terrible experience at this dealer. Contacted via cars.com app to test drive Ionic 5N. Called by Jordan and confirmed availability of car and that I could test drive the car. When I arrive at the dealer he is no where to be found and other associates will not show me the car. They do allow me to charge my Ford Mach E while I am there. 20 minutes later Jordan shows up and says he is busy and assigns me to another associate. I am then told that the Ionic 5n is not available for test drive unless you “talk about the numbers first because it is an expensive car”.

dealer adds on 3 to 5k for protection package claimed to be already installed on the car. Part of this protection package was 3M clear film. Checked car after I got home and found that they lied and did not install the 3M film on the car that they charged nearly $1800.00 for.

This place is a joke. They rip people off at service. Took my car to get checked and make sure all fluids were good and everything was running well in my car. I was told everything was good and two days later my car was over heating and found out it didn't have anti freeze ( something they had “checked”) and the check engine light went on. Took the car back and they said it was a valve. My car was there over a week and charged me about $1,400 for the valve. Finally picked up my vehicle and not even 1 hour later the check engine light went back on and now they want to charge me more and are saying it’s “something else”. This place is a fraud, unprofessional and un ethical.

On Tuesday 4/6/21 I called dealership to purchase a Santa Fe. Spoke to a Barry and Adam about car and we struck a deal that we both were happy with. Since I live in Vegas, I would need to go down there to pick up the car and told them in order to prove that I was serious I would put $5,000 down and the rest would be financed. They happily took my $5,000 down payment on 4/7/21, and on this day I was approved by Hyundai for the financing of the rest of the purchase price. On 4/8/21 I receive paperwork and send back to them, make my airline reservation to pick up the car on 4/15/21. Forward to 4/10/21 3:30 PM. I get a call from Adam and I’m told that the car was sold to someone else. He’s extremely apologetic and says I’m sorry but I don’t make the rules around here, I’ll have a GM give you a call. A few minutes later I get a call from Moe and I’m told that his dealership has a policy that a car is not sold until the car is driven off the lot, and that this is actual California law. Don’t waste your time with shady, unscrupulous characters. Take your money, lead you to believe you purchased a car then sell it out from underneath you because you didn’t pick it up. Wow unbelievable!

Do not waste your time going there. they are a scam! adding a bunch of unnecessary adds-on that add no value to the vehicle, but yet add $$$$ to the bill. Those adds-on are non negociable, just added to make high profit margins. While they do not advertise those adds-on anywhere on their website or on a sticker on the car, assuming people are stupid enough to not fight for it as they are already in the office, ready to buy the car... this is a scam Not that I'm not aware of those adds-on scams but those guys really went for it! Don't waste your time, don't go there.

Horrible service department. They take advantage of there customers. Charger us for a service without even telling us there would be a fee until the service was completed. Weve brought the same car in for the same service and have never been charged before.

I had a really frustrating experience with this dealership as I signed up to test drive a car and was told I would receive a gift card. I inquired a couple of times with the different salespeople beforehand and multiple people confirmed the process. However, after multiple emails and calls after the test drive (many of which were never returned) I learned it was a bait and switch. The salespeople were no longer helpful, and were really rude. I don’t plan on purchasing a Hyundai at this location, as I imagine the salespeople treat their customers the same way once the contracts have been signed. Stay away.