Reviews
It was early morning drop off on a Tuesday sent me a few text that they received the vehicle after that. The communication wasn't good. I had to be notifying them to check on my vehicle. Customer service on the telephone was terrible too. They had me waiting for over 30 minutes.
It was early morning drop off on a Tuesday sent me a few text that they received the vehicle after that. The communication wasn't good. I had to be notifying them to check on my vehicle. Customer service on the telephone was terrible too. They had me waiting for over 30 minutes.
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
It was early morning drop off on a Tuesday sent me a few text that they received the vehicle after that. The communication wasn't good. I had to be notifying them to check on my vehicle. Customer service on the telephone was terrible too. They had me waiting for over 30 minutes.
It was early morning drop off on a Tuesday sent me a few text that they received the vehicle after that. The communication wasn't good. I had to be notifying them to check on my vehicle. Customer service on the telephone was terrible too. They had me waiting for over 30 minutes.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Cristian is very knowledgeable and knew how to handle my car issues. He got everything dealt with as quick as possible. He is very helpful
Cristian is very knowledgeable and knew how to handle my car issues. He got everything dealt with as quick as possible. He is very helpful
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Cristian is very knowledgeable and knew how to handle my car issues. He got everything dealt with as quick as possible. He is very helpful
Cristian is very knowledgeable and knew how to handle my car issues. He got everything dealt with as quick as possible. He is very helpful
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Cristian Estrada was super helpful and handled everything perfectly. I always check in with him because he knows my car and what to do.next. Thank you
Answer the inquiries quickly and he was very respectful to me. He even remembers my name from the past visit.
Answer the inquiries quickly and he was very respectful to me. He even remembers my name from the past visit.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
I had to bring my vehicle in 3 times for the same issue and as of today the issue continues and is not fixed. The dealership makes you sit and smell toxic incense and super loud music while you wait. Some of us have disabilities and cannot tolerate either.
I had to bring my vehicle in 3 times for the same issue and as of today the issue continues and is not fixed. The dealership makes you sit and smell toxic incense and super loud music while you wait. Some of us have disabilities and cannot tolerate either.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize that your vehicle concern remains unresolved after multiple visits, as this does not reflect the standard of service we strive to provide. We also regret that the waiting area environment caused discomfort and acknowledge that elements such as incense and elevated noise levels may be unsuitable for individuals with sensitivities. At your convenience, please contact us at 562-231-0100 so we may discuss this matter further and work toward an appropriate resolution.
Good service nice people People help me and explain everything really good to fix my car in short time
Good service nice people People help me and explain everything really good to fix my car in short time
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
It was great Everything was explained to me and it was done by the time they said it would be done.
It was great Everything was explained to me and it was done by the time they said it would be done.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Good overall service, completed in a timely manner! Christian was very helpful and knowledgeable. Thanks
Good overall service, completed in a timely manner! Christian was very helpful and knowledgeable. Thanks
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Gaby, for sharing your thoughts about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Everyone was very professional. I greatly appreciate Rene's communication with updates on my car's services.
Everyone was very professional. I greatly appreciate Rene's communication with updates on my car's services.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Downey Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.