Reviews
It was ok they were nice polite They help ask question assistance with what ever I ask
It was ok they were nice polite They help ask question assistance with what ever I ask
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
I already described it only few days ago I think that place is really good, the service was very nice and welcoming. It was easy to talk to everyone, and the cashier was very friendly. I really recommend going to this place.
I already described it only few days ago I think that place is really good, the service was very nice and welcoming. It was easy to talk to everyone, and the cashier was very friendly. I really recommend going to this place.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Went well As expected Was treated well Don't have much more to say at this time
Went well As expected Was treated well Don't have much more to say at this time
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Great customer service Maria was knowledgeable, and nice. Your shuttle service made it convenient your driver was pleasant 👍🏽
Great customer service Maria was knowledgeable, and nice. Your shuttle service made it convenient your driver was pleasant 👍🏽
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're happy to hear Maria provided excellent service and that our shuttle made your visit more convenient. We appreciate your business! If you ever need anything, please feel free to contact us at 562-231-0100.
Car was delivered to my home. Never met Ben. Car wasn't exactly 100% prepped properly. Elastic cord under one seat, some protective plastic on trim still, a tremendous amount of what I imagine is ocean salt in a crevasse in the hatch.
Car was delivered to my home. Never met Ben. Car wasn't exactly 100% prepped properly. Elastic cord under one seat, some protective plastic on trim still, a tremendous amount of what I imagine is ocean salt in a crevasse in the hatch.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
Thank you for your feedback. We're sorry the vehicle wasn't fully prepared prior to delivery and apologize for the inconvenience. Thank you for bringing this to our attention and for sharing your feedback. If you need anything, please don't hesitate to contact us at 562-231-0100. We're here to assist.
My guarantee is bad When I buy the car she tell me I have 3 years service
My guarantee is bad When I buy the car she tell me I have 3 years service
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're sorry to hear about the confusion regarding your service coverage. We understand how frustrating this can be. Please feel free to contact us at 562-231-0100, and we'll be happy to review your service plan and assist you.
I appreciate that you guys reached out and helped us out with an almost forgotten situation with the paint claim and got done for us fast and easy thank so much Downey Hyundai. Thank you Ruiz family.
I appreciate that you guys reached out and helped us out with an almost forgotten situation with the paint claim and got done for us fast and easy thank so much Downey Hyundai. Thank you Ruiz family.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
No me gustó el trato de cliente fatal La mujer que me atendió muy mal carácter me habló mal
No me gustó el trato de cliente fatal La mujer que me atendió muy mal carácter me habló mal
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We're very sorry to hear that you were treated in a manner that did not meet your expectations. We sincerely apologize for your experience and appreciate you bringing it to our attention. If you need anything, please feel free to contact us at 562-231-0100. We're here to assist.
Spoke with Customer Care phone number also. Claimed to rotate my tires and charged me for it but the work was not done. Also claimed to inspect tires and that was apparently not done either..there was a big bulge on the sidewall of the left rear tire. This is a major safety hazard that should have been caught. Even after speaking with Angel on Tuesday he did not issue any refund and did not call me back as promised.
Spoke with Customer Care phone number also. Claimed to rotate my tires and charged me for it but the work was not done. Also claimed to inspect tires and that was apparently not done either..there was a big bulge on the sidewall of the left rear tire. This is a major safety hazard that should have been caught. Even after speaking with Angel on Tuesday he did not issue any refund and did not call me back as promised.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for your experience and the concerns regarding your tire service and follow-up. We appreciate you bringing this to our attention. Please feel free to contact us at 562-231-0100 so we can further assist you.
I’m sure you are really are sorry. That’s why you refused to deal with the situation and have refused to credit my card back for not doing the work but charging me for it. I’ve lost all trust in Downey Hyundai and I will tell others the same thing. I also could have been seriously injured due to Downey Hyundai’s negligent actions. Claiming to inspect items/tires and not doing so.
Not bad service. Freindly and kept me updated regularly. Just be careful with inspection report. Some items are listed as recommended maintenance without actually being inspected. So pay attention. Somewhat misleading.
Not bad service. Freindly and kept me updated regularly. Just be careful with inspection report. Some items are listed as recommended maintenance without actually being inspected. So pay attention. Somewhat misleading.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.