Reviews
It was very fast and reliable. The service was good and the customer service was great in my opinion. Delivery was fast and there was no issues that I found with the car.
It was very fast and reliable. The service was good and the customer service was great in my opinion. Delivery was fast and there was no issues that I found with the car.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Very professional. Had no issues they helped me with any concern on questions I had.
Very professional. Had no issues they helped me with any concern on questions I had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Downey Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Chris gave great customer service and kept me updated. Facility is clean, have coffee and snacks and provided me a loaner.
Chris gave great customer service and kept me updated. Facility is clean, have coffee and snacks and provided me a loaner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Great customer service from Jose Martinez and a young woman, which I didn't get a chance to get her name.
Great customer service from Jose Martinez and a young woman, which I didn't get a chance to get her name.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Service was excellent. Easy explain and gave very useful tips for safer driving Thank you. Mr. Byun
Service was excellent. Easy explain and gave very useful tips for safer driving Thank you. Mr. Byun
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
He was detail oriented, professional, and attentive. He was detail oriented, professional, and attentive. For example, he assisted me the week prior with oil change and my car needed some follow-ups. He made sure to reach out to me to schedule the appointment. Didn't forget about me.
He was detail oriented, professional, and attentive. He was detail oriented, professional, and attentive. For example, he assisted me the week prior with oil change and my car needed some follow-ups. He made sure to reach out to me to schedule the appointment. Didn't forget about me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Delayed service for several days due to unavailable inventory and car unwashed after overnight stay, while Christine offered rental option of which I'm awaiting partial or full refund.
Delayed service for several days due to unavailable inventory and car unwashed after overnight stay, while Christine offered rental option of which I'm awaiting partial or full refund.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
?I am extremely disappointed with the service and overall experience at this dealership. ?From start to finish, there was a severe lack of communication. My deal terms were changed at the very last minute, and the delivery of my vehicle was delayed for four full days beyond when it was supposed to be ready. To make matters worse, I was never provided with a copy of my signed contract. On top of these issues, Jose’s communication via text was entirely unprofessional when addressing my concerns. ?Transparency, timeliness, and basic professionalism should be the minimum standard. I hope management addresses these operational and communication failures so future customers don't face the same frustration.
?I am extremely disappointed with the service and overall experience at this dealership. ?From start to finish, there was a severe lack of communication. My deal terms were changed at the very last minute, and the delivery of my vehicle was delayed for four full days beyond when it was supposed to be ready. To make matters worse, I was never provided with a copy of my signed contract. On top of these issues, Jose’s communication via text was entirely unprofessional when addressing my concerns. ?Transparency, timeliness, and basic professionalism should be the minimum standard. I hope management addresses these operational and communication failures so future customers don't face the same frustration.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
Other than the length it took to actually buy the car and fill out the paperwork, it was pretty seamless. The staff was attentive and helpful. Because we came shortly before closing they didn’t detail the car — apparently whoever does that had already taken off for the day. Our salesman told us to come by with the car anytime for a detailing. Followed up with a text to see when we could make it back in for the detailing.
Other than the length it took to actually buy the car and fill out the paperwork, it was pretty seamless. The staff was attentive and helpful. Because we came shortly before closing they didn’t detail the car — apparently whoever does that had already taken off for the day. Our salesman told us to come by with the car anytime for a detailing. Followed up with a text to see when we could make it back in for the detailing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.
The work was done in a timely manner. There was an adjustment to the previous work and it was handled with no delay.
The work was done in a timely manner. There was an adjustment to the previous work and it was handled with no delay.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.