Reviews
Excellent service, fast and reliable Very happy with them
Excellent service, fast and reliable Very happy with them Would recommend them to everyone Will come again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear you had a great experience. We appreciate your recommendation and look forward to seeing you again!
Great service every time I’m there.
Great service every time I’m there. Nice and friendly staff. Always helpful with all my need
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We're happy to hear that you always have a great experience with our team. We appreciate your support and look forward to serving you again!
Everything was great except 2 things.
Everything was great except 2 things. 1-my first invoice was for $10 more than my coupon. That was corrected. 2- I told Jose to take the 323 telephone number off my account. That had not been done, obviously.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re glad the invoice issue was corrected, and we apologize for the oversight with your phone number request. We’ll make sure to address it promptly. We appreciate your patience and look forward to serving you again!
Was in and out in in record time.
Was in and out in in record time. Service writer was very friendly.service was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We're thrilled to hear about your great experience and fast service. We look forward to serving you again!
Went for an oil change / tire rotation jan 11 /2025 which
Went for an oil change / tire rotation jan 11 /2025 which the tire rotation did not happened but was charged, now I need to go back tomorrow Tuesday jan 14/2025 for the rotation .. is like 20 minutes away from my house... time,gas, wasted when it could have done, right the first time correct..omg
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely apologize for the inconvenience and frustration this has caused. Please reach out to our Service Director, Michael Thomason, at mthomason@valleyhi.com or 760.962.9600, so we can make this right for you.
Shirley was great as always, she is the best always going
Shirley was great as always, she is the best always going above and beyond for her customers always satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience! Shirley truly is amazing, and we’re thrilled to hear she went above and beyond for you. We’ll make sure to share your kind words with her!
Wasn’t able to drive down the hill to service my Acura so
Wasn’t able to drive down the hill to service my Acura so I took it in to Valley Hi. Carson was my service advisor and from start to finish he did an amazing job. Beyond happy with his professionalism and his kindness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback! We're thrilled to hear Carson provided you with such excellent service. As part of the Honda family, we're proud to care for your Acura just as we would any Honda. We’ll be sure to share your kind words with Carson. We look forward to assisting you again!
Great and friendly service.
Great and friendly service. Enjoyed complimentary hot chocolate while we waited. Maintenance was performed in a proficient and timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We're thrilled you enjoyed the friendly service and complimentary hot chocolate. We look forward to serving you again!
This was my first time @ Valley Hi Honda I had a service
This was my first time @ Valley Hi Honda I had a service done on my 2014 CRV The service adviser was very informative, also let me know on long it would probably take. She missed by 20 minutes. It was done 20 minutes earlier than she thought it would. I was impressed with the service. I didn’t buy my vehicle there, when I was looking to buy a vehicle I was not impressed with the sales dept. So I went to Rock Honda and was treated very well. When I’m ready to purchase again I’ll give your sales dept another shot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for giving our Service Department a chance and for sharing your positive experience! We're thrilled to hear you were impressed with the service and timing. We also appreciate your feedback about our Sales Department and look forward to the opportunity to earn your business in the future. Safe travels in your CR-V!
I took my car to be serviced today.
I took my car to be serviced today. Everyone was professional and accurate with my service. I appreciate them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We're thrilled to hear our team provided you with professional and accurate service. We truly appreciate your support and look forward to assisting you again!