Reviews
They are very knowledgeable and easy to deal with.
They are very knowledgeable and easy to deal with. When I have a car need for our sales fleet I do not hesitate to reach out to them to get the ball rolling with options for purchase. The deal is completed in a timely and efficient manner which is very important in today's fast paced environment. I would recommend them to anyone in the market for a car, truck or suv.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We truly value your feedback about our team's knowledge and approach to customer service. It means so much to hear that you find us easy to work with and that we can efficiently meet your fleet needs. Your confidence in reaching out to us for vehicle options shows the trust you have in our service, and we are honored to be your go-to choice. We appreciate your recommendation and look forward to continuing to serve you and your business with the same level of expertise and efficiency that keeps you coming back.
Easy to work with.
Easy to work with. overall deal was easy and fair. very happy with our purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are overjoyed to hear about your positive experience! It brings us great satisfaction to know that working with our team felt smooth and straightforward for you. We truly value customers who recognize when a deal is handled fairly, and we are thrilled that you feel completely satisfied with your purchase. Your feedback reinforces our commitment to making the car buying process as seamless as possible for every customer who walks through our doors.
Absolute best team with a great heart for helping people.
Absolute best team with a great heart for helping people. Makes sense that people come from everywhere to go to Crown!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are delighted to hear that you found our team to be the absolute best with a genuine commitment to helping people. Your recognition of our team's caring approach means everything to us. It's wonderful to know that our dedication to service creates such a positive experience that draws customers from near and far. We truly appreciate you taking the time to share your experience, and we look forward to continuing to serve you with the same level of care and excellence.
This vehicle has great technology, the autopilot is
This vehicle has great technology, the autopilot is designed to prevent accidents due to any distraction, I love it. It also has ignition with control and the spaciousness of the vehicle is very comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear about your positive experience with the advanced technology features in your vehicle. Your appreciation for the safety systems that help prevent accidents shows how much you value the protective features designed to keep you secure on the road. We understand how important it is to have reliable safety technology that works even when distractions occur. The convenience of the advanced ignition system and the comfortable spacious interior clearly make your driving experience more enjoyable. Thank you for choosing Crown Nissan and for taking the time to share your thoughts about these impressive vehicle features.
The dealership was very nice and we had a great
The dealership was very nice and we had a great experience. Everyone was very friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback about your experience with us. We genuinely appreciate you taking the time to share your thoughts. It means so much to hear that you found our team to be welcoming and that your visit left such a positive impression. Creating a comfortable environment where every customer feels valued is something we work hard to achieve every day. Your kind words about the friendly atmosphere truly make our day. We are grateful for customers like you and look forward to serving you again in the future.
Good service.
Good service. Friendly people. Knowledgeable technicians. They did overinflate all four of my tires. Fair price since they did honor a coupon I had received from Nisson online.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We are delighted to hear that you found our service satisfactory and our team friendly. It's wonderful to know that our technicians demonstrated their knowledge during your visit. We appreciate you bringing the tire inflation issue to our attention, as this helps us maintain our service standards. We're glad we could honor your online coupon and provide you with fair pricing. Your feedback helps us continue to improve, and we truly value customers like you who take the time to share their experiences.
I waited two and a half hours, and my issue with my
I waited two and a half hours, and my issue with my radio was still not Solved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are concerned to hear that you feel this way about your experience. The situation you've described falls short of the service standards we strive to maintain. Your experience matters to us, and we want to discuss this further. Please contact Charlie Cloyd at 217-872-5748 so we can discuss how we can better address your radio issue and ensure a more efficient service experience moving forward.
Overpriced.
Overpriced. Was able to fix what was going to be close to $1000 at home within 5 min.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We value your input and understand your frustration. Your feedback helps us understand how our customers feel about the value we provide. We are sorry to hear that you feel this way about your experience. We would welcome the opportunity to discuss your concerns further and work toward a better resolution. Please contact Charlie Cloyd at 217-872-5748 so we can better understand your situation and see how we can improve.
This was the first time I was in the crown, Nissan
This was the first time I was in the crown, Nissan dealership and service department in Decatur. I was completely impressed with the cleanliness of the shop and the kindness of the service employees. I was there for warranty work and they serviced my vehicle while I was there. The timing was absolutely awesome! I intend on using them in the future and most likely will consider buying my next new car there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went about and over with their service.
Went about and over with their service. The Tech was very knowledgeable . Thank you! Keep up the good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair