Reviews
Emergency appointment-flat tire
Have all my service completed at dealership and I am satisfied. This visit was an emergency appointment due to a flat tire. They happily took my car and repaired the tire. No hassle. No problem. Dependable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the feedback. We are happy we were able to help!
Had 100 item FREE check, changed oil and rotated t
I was very pleased with the service department, just as I have been on several occasions in the past. I was surprised when I was asked if I wanted my car washed at N/C? Needless to say, I said yes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review! We are glad you enjoyed your service appointment. We appreciate the feedback!
Ken pollock nissan
Salesman , Joe Z., very knowledgeable and helpful during my recent new car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, thank you for the 5 star review. Enjoy your new car!
Murano
Great experience. Customer service is outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review Jada! We appreciate your compliments! It is our pleasure.
John-purchased 16' Pathfinder
Jeff and Jacob were very efficient, knowledgeable and professional. very pleased with time and effort.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, congratulations on your new 2016 Pathfinder! It was our pleasure!! Thank you for the review.
My murano purchase at ken pollock Nissan was great
My experience at ken pollock Nissan was a breeze what a pleasure to deal with Jesse kivler very nice guy had all that we wanted in a vehicle on their lot took it for a drive and was completely satisfied.my murano is getting 28.2 mpg on a trip and about 23 around town we couldn't ask for thing Better especially from an all wheel drive suv.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Joe! We're glad to hear that you are loving your new Murano and the gas mileage! Safe travels!
NEW NISSAN ROGUE OWNER,2016, WHITE, CHARCOAL INTER
Jesse Kivler, as good a person, and salesman that I have dealt with. I even let him pick out my new car. He new what I wanted and needed, with little trouble. Thanks Jesse, Tim Yerger
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, thanks for the shout out! We'll be sure to let Jesse know that you love your new Rogue. Thanks for your review; see you soon!
Great experience and a new Rogue!
Our experience with the staff at Ken Pollock Nissan to this point has been top notch from start to finish! We look forward to it continuing with service in the future. Many thanks to Gary P., John M. and Jacob E. for making the usually painful experience of getting a new vehicle very smooth and pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was our pleasure! Welcome to the Ken Pollock Nissan Family! See you again soon and thank you for your review.
Love my Nissan Altima
Was stopping for 25,000 mile oil change without an appointment. Did not have a lot of time. Changed the oil & did two recalls lickety split. Great people & fabulous mechanics. We lease & never have any problems. Wonderful dealership. Thank You all !!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phyllis, we were more than happy to get you in and out in no time at all! Thanks for your review and for being such a loyal customer. See you again soon!
Love my Rogue
Had been looking online for the longest time for a Nissan Rogue with low mileage and a few other "necessary" features. Finally found such a car at Ken Pollack Nissan in Wilkes Barre. The salesperson was knowledgeable and showed me how the features inside the car worked. The finance person was very personable and went over every page of the loan explaining each line item in detail. When I left the dealership (in my new used Rogue) I felt confident that I had made the right choice in choosing this particular dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrea, we're glad you made the trip to come see us. Best of luck in your "new used Rogue!" If you need anything let us know. Thank you for your review.